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Lucidworks Platform

byLucidworks
in
4.4
Market Presence: Insight Engines (Transitioning to Enterprise AI Search), Search and Product Discovery

Overview

Product Information on Lucidworks Platform

Updated 13th October 2025

What is Lucidworks Platform?

Lucidworks Platform is a software designed to manage, search, and analyze large volumes of data from diverse digital sources. The software provides organizations with tools to build search and discovery applications that enable users to access relevant information efficiently. It integrates capabilities such as data ingestion, indexing, natural language processing, and real-time analytics. Lucidworks Platform offers features for customizing search relevance and applies machine learning to optimize search results based on user interactions. The software supports deployments on cloud or on-premises environments and is used to address business challenges related to data discovery, knowledge management, and information retrieval in complex data ecosystems.

Lucidworks Platform Pricing

Lucidworks Platform is a software offering subscription-based pricing that typically varies according to usage, scale, and deployment requirements, including factors such as user numbers, data volume, and support levels. Pricing is customized based on organizational needs and deployment options such as cloud or on-premises. Free trials or demos may be available depending on the agreement.

Overall experience with Lucidworks Platform

SDE1
250M - 500M USD, Retail
FAVORABLE

“Where Data Gets Groovy use Fusion Insight Engine”

4.0
Apr 10, 2023
Fusion Insight Engine leverages machine learning and AI technologies to provide powerful insights and recommendations from your data. Lucidworks Fusion Insight Engine is like the coolest fashion statement for your data analytics squad! It's all about rocking that vibrant and unique style with powerful data insights that'll blow your mind.
HEAD OF AI CENTER
500M - 1B USD, IT Services
CRITICAL

“Cost-efficient and ideal to meet our business needs”

3.0
Apr 13, 2022
It began serving me on the first day and has gone above and beyond our wildest expectations. Unlike others, it brings its promises into action by enabling us to personalize search and get the fastest results we ever wanted. Fusion gives superior suggestions with business rules and machine learning. It's effective because it uses machine learning to extract information from audio, text, and unstructured data. Our data search strategy has vastly improved as a result of having it.

About Company

Company Description

Updated 17th September 2024

Lucidworks is focused on enhancing digital experiences through search and browse functionalities. The company harnesses machine learning techniques to analyze user behavior and direct them to the appropriate products, content, and information. A selection of global brands utilize Lucidworks’ suite of applications in commerce and customer service area as well as for enhancing workplace applications.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2007
Head office location
San Francisco, United States
Number of employees
201 - 500
Website
http://www.lucidworks.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Lucidworks Platform
Deciding Factors: Lucidworks Platform Vs. Market Average
Performance of Lucidworks Platform Across Market Features

Lucidworks Platform Likes & Dislikes

Like

Fusion Insight Engine is scalable, allowing organizations to process and analyze large volumes of data, making it suitable for enterprises with varying data sizes and complexities. The Fusion Insight Engine is designed with a user-friendly interface, making it easy for users to search, discover, and analyze data without requiring extensive technical expertise.

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Like

It collects and combines real-time user engagement such as inquiries, clicks, and additions activities, resulting in personalized experiences that are constantly enhanced for users. It comes with an intuitive and customizable interface that makes it far easier to add and modify rules and trigger specific actions. Because Lucidworks Fusion operates flawlessly on the top, there is no re-indexing and very little consultation is needed during the rollout. Our organization is one that sticks its concentration on core, not chores, and with this in mind, I can state that Lucidworks insight engine has really aided us in this by relieving us from manual activities and allowing us to shift our focus and energy to our core business, where we have actual potential to expand and profit.

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Like

The ability to search through vast amount of user inputs , to show that info in a very user friendly and composed manner. We used to have troubles with BI dashboards metrics but this platform has really helped in correcting those issues at its core.

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Dislike

Like any other data analytics tool, the accuracy and quality of the insights generated by Fusion Insight Engine are dependent on the quality and accuracy of the underlying data. Ensuring data quality may require additional efforts and resources and it have a high licesencing cost which makes it a harder choice for small orgs.

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Dislike

Our main worry is security, and I believe they may need to reconsider their security strategy in the upcoming version and provide us with a fully secure platform that I want for our business success.

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Dislike

Earlier we had to go through the initial setup which seemed a bit confusing as we have never enabled a AI solution before but as we went through it worked. The BI dashboard needed some time to adjust as we had some dashboards in past which didn't really helped at first.

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Peer Discussions

Lucidworks Platform Reviews and Ratings

Showing data for 82 ratings and reviews for Insight Engines (Transitioning to Enterprise AI Search) market. View all 116 ratings and reviews across markets for a complete picture.

4.4

(82 Ratings)

Rating Distribution

5 Star
51%
4 Star
38%
3 Star
10%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.5

Last 12 Months
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  • SDE1
    50M-1B USD
    Retail
    Review Source

    Where Data Gets Groovy use Fusion Insight Engine

    4.0
    Apr 10, 2023
    Fusion Insight Engine leverages machine learning and AI technologies to provide powerful insights and recommendations from your data. Lucidworks Fusion Insight Engine is like the coolest fashion statement for your data analytics squad! It's all about rocking that vibrant and unique style with powerful data insights that'll blow your mind.
  • SYSTEMS DEVELOPER II
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Lucidworks Fusion - A Good Insights Platform

    5.0
    Feb 26, 2023
    Lucidworks Fusion platform really helped in our day to day searches with its inbuilt AI capabilities, we could gather and collect user centric information which was not possible in earlier times. We are also able to make sure of the BI dashboard which helps us in informing the same data to multiple people to utilize them further.
  • BUSINESS ANALYST
    50M-1B USD
    Miscellaneous
    Review Source

    Lucidworks Fusion : Platform for data analytics and insights

    4.0
    Feb 18, 2023
    Lucidworks Fusion software helps enterprises to analyze data through a unified platform. Data can be accessed from different sources like web pages, databases or files.
  • SENIOR EXECUTIVE
    1B-10B USD
    Banking
    Review Source

    Effective and useful search as well as platform

    4.0
    May 30, 2022
    When speaking with a human being post-implementation, press difficult to get into contact with an engineer. The consumer carrier raps will ask for a lot of clarification that the engineers will possibly already know. It is a trip in the managing of definitely unique records which give up customers will thank, Consider that you can hyperlink it to extraordinary purposes which they already use, such as database handlers in my case I hyperlink it to SQL server, putting in the right driver I have now not had any problems, I extraordinary advocate it.
  • BUSINESS DEVELOPER
    50M-1B USD
    IT Services
    Review Source

    AI powered search for big enterprise

    5.0
    Jun 9, 2022
    One of the great search and data analytics tools which makes the work faster. Lucidworks is able to help with very complex analytics.
...
Showing Result 1-5 of 81

Recommended Gartner Research

  • Critical Capabilities for Insight Engines (Transitioning to Enterprise AI Search)
  • Magic Quadrant for Insight Engines (Transitioning to Enterprise AI Search)

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