Overview
Product Information on Lumos
What is Lumos?
Lumos Pricing
Overall experience with Lumos
“Lumos Enables Flexible Access Control but Complex Rules May Cause Confusion”
“Automation Increases Efficiency But Integration and Support Challenges Remain For IT Teams”
About Company
Company Description
Lumos is a startup that brings together Identity Governance, Privileged Access Management and SaaS Management under one platform. This unified platform is designed to manage software access and vendors in a single space. The main aim of Lumos is to create a cost-effective solution that significantly reduces IT support costs, cutting software expenses and mitigating security risks.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Lumos
Deciding Factors: Lumos Vs. Market Average
Lumos Likes & Dislikes
1. It's pretty straightforward to get permissions that you're looking for. 2. Reliable- I don't think I've experienced any technical issues with the product while using it 3. Flexible - we're able to encode some relatively complex access rules with Lumos
Pros: - Automation and Efficiency: Significantly streamlines access requests and IT tasks, saving my team hours per day - Cost Management: Lumos helps identify unused, duplicate, and even shadow IT which tremendously helps with cost savings and license optimization - User friendly: It has such a simple and intuitive interface which makes managing our giant catalog of apps much more bearable
Level of customization available in app store approval flows, level of detail in audit logs, and ability to track SaaS spend management.
- At times the flexibility created confusing access rules (roles that were only available once other roles were approved) that was not obviously surfaced within the app. - Sometimes it's hard to tell if you have the right permissions or not, or your current set of permissions - Would be nice if individual teams had better ability to influence onboarding experience for other team members (as opposed to global-only defaults)
Cons: - Integration challenges: My team and I have found integrations to be a bit limited and complicated, especially because we deal with several custom applications - Learning curve: Though we love the UI, the advanced automation capabilities did take quite some time to get used to - Support: We have had inconsistent responsiveness from the Lumos Support team. Some tickets we get responses within a reasonable SLA whereas other times, it takes days to get a response
Sometimes support is not as responsive or as thorough as I'd hope, but the pros of the product more than make up for this one very, very small con.
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Peer Discussions
Lumos Reviews and Ratings
- Incident Engineer50M-1B USDMiscellaneousReview Source
Automation Increases Efficiency But Integration and Support Challenges Remain For IT Teams
Lumos is a lifesaver when it comes to automating IT tasks and it has optimized our SaaS spend and the way we streamline access provisioning - Group Product Manager<50M USDSoftwareReview Source
Lumos Enables Flexible Access Control but Complex Rules May Cause Confusion
As a user, Lumos was pretty easy to use. It was very flexible with the types of policies that we had available. Access expiry/approval/request notifications were all easy to work with via Slack. - It Associate1B-10B USDIT ServicesReview Source
Customization and Audit Features Enhance App Management and SaaS Optimization
Using Lumos makes handling app access a breeze for both admins and end-users. Request flows are easy to build in the admin console and even easier to follow/execute from an end user standpoint. - IT Services Associate10B+ USDSoftwareReview Source
Fast and Intuitive System Simplifies Processes Despite Dated Design Elements
I had a great experience using Lumos. the platform is fast, intuitive, and well -organized - Consultant50M-1B USDSoftwareReview Source
Convenience and simplicity unlocked
Pretty great tool. Very handy when integrated with Slack. I have no real complaints.