• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In

Overview

Product Information on MasterControl Quality Excellence

Updated 21st November 2025

What is MasterControl Quality Excellence?

MasterControl Quality Excellence is built on an AI-driven platform, enables life-sciences companies to enable flexible quality event management, simplified document management, and automated training management—that all work seamlessly together to close the loop on quality. Targeted primarily at quality professionals within the life sciences industry, MasterControl Qx serves a diverse range of organizations, from pharmaceuticals to biotechnology and medical devices. These industries often face stringent regulatory requirements and complex quality assurance processes. MasterControl Qx offers a centralized platform that integrates various quality management functions, allowing users to manage quality events, documentation, training, and audits seamlessly. This integration not only enhances operational efficiency but also ensures that organizations remain compliant with industry standards.

MasterControl Quality Excellence Pricing

MasterControl Quality Excellence software uses a subscription-based pricing model that factors in the number of users, selected modules, and company size.

Overall experience with MasterControl Quality Excellence

IT Associate
50M - 250M USD, Healthcare and Biotech
FAVORABLE

“Transition to Cloud Highlights Integration Strengths and Platform Requirement Limitations”

5.0
May 4, 2026
Moving from an on-prem edition of MasterControl to a cloud-based one has been very seamless and smooth. It integrates with our existing environment for SSO and internal user identities (via mapping AD to in-system user accounts) and has had excellent uptime with no noticeable or significant outages.
SENIOR QA ENGINEER
<50M USD, Healthcare and Biotech
CRITICAL

“Ongoing Administrative Demands and Rigid System Present Operational Challenges”

3.0
Jun 16, 2025
The overall experience with the system was okay. The system itself is manageable, but it is very rigid. The technical support team was not very responsive, and implementation required a lot of hands on work. There is a lot of administrative work in the background, requiring a lot of support on an ongoing basis. Continuous updates are also typically difficult to work around, as bugs are discovered in real-time

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Peer Discussions

Recommended Gartner Insights

  • Magic Quadrant for Quality Management System Software
Powered by Google TranslateThis service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

  1. Home
  2. /
  3. MasterControl Quality Excellence
Logo of MasterControl Quality Excellence

MasterControl Quality Excellence

byMasterControl
in Quality Management System Software
4.4

About Company

Company Description

Updated 7th November 2023

With MasterControl quality management system (QMS) and manufacturing execution system (MES) software, you never have to sacrifice compliance to achieve efficiency. Our solutions are designed to ensure compliance with regulatory requirements while also increasing operational efficiency. By natively connecting quality and manufacturing data in one powerful digital tool, MasterControl enhances data connectivity and provides real-time visibility into processes across the entire life cycle of your regulated products. Over 1,100 companies worldwide use MasterControl solutions to streamline operations, maintain compliance, easily analyze and interpret large amounts of data, and visualize business insights in real time.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
1993
Head office location
Salt Lake City, United States
Number of employees
501 - 1000
Website
http://www.mastercontrol.com

Do You Manage Peer Insights at MasterControl?

Access Vendor Portal to update and manage your profile.

User Sentiment About MasterControl Quality Excellence
Reviewer Insights for: MasterControl Quality Excellence
Deciding Factors: MasterControl Quality Excellence Vs. Market Average
Performance of MasterControl Quality Excellence Across Market Features

MasterControl Quality Excellence Likes & Dislikes

Like

The level at which workflows and other SOPs can be implemented is useful and very flexible. MasterControl's support has been helpful with all the sticking points our team has run into over its integration, along with any future changes. There has also been a recent cutover from one SSO implementation to an in-house one instead, and they've been supportive and knowledgeable in this change. Their staff has been instrumental in ensuring this cutover is seamless and a surprisingly quick one for each environment (Production, Dev, QA).

Like

Brand recognition in the industry

Like

The document control providing a structured way to manage and update quality documents. The workflow management automates approvals and ensures processes are followed consistently. Audit readiness is being maintained clear records that actually support compliance and auditing activities in general, and many of these auditing activities has come. The centralized system brings all quality processes into one platform.

Dislike

I do not like the end user platform requirements that they have stated to us upon our shift to a cloud deployment. Requiring specific toolsets such as Chrome over similar Chromium-based browsers, PDF support requiring these files to be opened in Adobe Reader to parse properly over integrated in-browser PDF viewers, and a disconnect between SSO and in-system user identities requiring them to be linked to maintain functionality. JIT or SCIM provisioning for new accounts would be ideal.

Dislike

The technical support team, automated upgrades, and nickel and dime-ing for every change

Dislike

What we do dislike about this master control product is the implementation effort, initial configuration requires time and careful planning. Use experience, some functions may not be intuitive for new coming users. Also, the customization limitations of adapting workflows to very specific needs and cases can require additional setup.

Top MasterControl Quality Excellence Alternatives

Logo of SAP Cloud ERP
1. SAP Cloud ERP
4.3
(169 Ratings)
Logo of Octave Reliance
2. Octave Reliance
4.2
(97 Ratings)
Logo of Windchill
3. Windchill
4.5
(83 Ratings)
View All Alternatives

MasterControl Quality Excellence Reviews and Ratings

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • IT Associate
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Transition to Cloud Highlights Integration Strengths and Platform Requirement Limitations

    5.0
    May 4, 2026
    Moving from an on-prem edition of MasterControl to a cloud-based one has been very seamless and smooth. It integrates with our existing environment for SSO and internal user identities (via mapping AD to in-system user accounts) and has had excellent uptime with no noticeable or significant outages.
  • Engineer
    1B-10B USD
    Energy and Utilities
    Review Source

    Centralized Quality Management System Enhances Document Control and Audit Readiness

    4.0
    May 4, 2026
    Our broad experience with master control has been positive so far for managing quality processes and maintaining structured documentation across the organization. The platform helps centralize quality related activities such as document control, approval, workflow process, and audit tracking. It has improved consistency in how procedures are managed and ensured that documentation is always up to date and accessible. The system also supports compliance by maintaining clear records and workflows. While the initial setup required some extra efforts, particularly in defining processes and workflows, the platform helped become stable and reliable once fully implemented.
  • Manager
    50M-1B USD
    Consumer Goods
    Review Source

    Extensive Learning Resources Offset by Slow Bug Fixes and Process Creation Gaps

    4.0
    Jan 14, 2026
    we can easily communicate with members of the team and get responses quickly. They work with our needs and provide us the support we need.
  • DOCUMENT ADMINISTRATOR
    50M-1B USD
    Manufacturing
    Review Source

    Organizational necessity in the life-science field

    5.0
    Jan 23, 2026
    Working in the life sciences field, MasterControl is detrimental to our organizational abilities and unifying all document control over multiple facilities and labs.
  • QA Specialist II
    10B+ USD
    Healthcare and Biotech
    Review Source

    MasterControl Document Control: A Lifeline for Life Sciences

    5.0
    Jan 13, 2026
    As a life sciences company, MasterControl fits the needs we have for document control. MasterControl continues to improve on the product releasing better features almost every single update. Additionally, their service team is always fast to respond and have a strong knowledge base to assist with making the most of the product.
...
Showing Result 1-5 of 126

4.4

(126 Ratings)

Rating Distribution

5 Star
50%
4 Star
42%
3 Star
8%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.2

Service & Support

4.4

Product Capabilities

4.4