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  1. Home
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  3. MasterControl Quality Excellence
Logo of MasterControl Quality Excellence

MasterControl Quality Excellence

byMasterControl
in Quality Management System Software
4.4

Overview

Product Information on MasterControl Quality Excellence

Updated 21st November 2025

What is MasterControl Quality Excellence?

MasterControl Quality Excellence is built on an AI-driven platform, enables life-sciences companies to enable flexible quality event management, simplified document management, and automated training management—that all work seamlessly together to close the loop on quality. Targeted primarily at quality professionals within the life sciences industry, MasterControl Qx serves a diverse range of organizations, from pharmaceuticals to biotechnology and medical devices. These industries often face stringent regulatory requirements and complex quality assurance processes. MasterControl Qx offers a centralized platform that integrates various quality management functions, allowing users to manage quality events, documentation, training, and audits seamlessly. This integration not only enhances operational efficiency but also ensures that organizations remain compliant with industry standards.

MasterControl Quality Excellence Pricing

MasterControl Quality Excellence software uses a subscription-based pricing model that factors in the number of users, selected modules, and company size.

Overall experience with MasterControl Quality Excellence

Manager
50M - 250M USD, Consumer Goods
FAVORABLE

“Extensive Learning Resources Offset by Slow Bug Fixes and Process Creation Gaps”

4.0
Jan 14, 2026
we can easily communicate with members of the team and get responses quickly. They work with our needs and provide us the support we need.
SENIOR QA ENGINEER
<50M USD, Healthcare and Biotech
CRITICAL

“Ongoing Administrative Demands and Rigid System Present Operational Challenges”

3.0
Jun 16, 2025
The overall experience with the system was okay. The system itself is manageable, but it is very rigid. The technical support team was not very responsive, and implementation required a lot of hands on work. There is a lot of administrative work in the background, requiring a lot of support on an ongoing basis. Continuous updates are also typically difficult to work around, as bugs are discovered in real-time

About Company

Company Description

Updated 7th November 2023

With MasterControl quality management system (QMS) and manufacturing execution system (MES) software, you never have to sacrifice compliance to achieve efficiency. Our solutions are designed to ensure compliance with regulatory requirements while also increasing operational efficiency. By natively connecting quality and manufacturing data in one powerful digital tool, MasterControl enhances data connectivity and provides real-time visibility into processes across the entire life cycle of your regulated products. Over 1,100 companies worldwide use MasterControl solutions to streamline operations, maintain compliance, easily analyze and interpret large amounts of data, and visualize business insights in real time.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
1993
Head office location
Salt Lake City, United States
Number of employees
501 - 1000
Website
http://www.mastercontrol.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About MasterControl Quality Excellence
Reviewer Insights for: MasterControl Quality Excellence
Deciding Factors: MasterControl Quality Excellence Vs. Market Average
Performance of MasterControl Quality Excellence Across Market Features

MasterControl Quality Excellence Likes & Dislikes

Like

some strengths are being able to customize our forms, trainings and exams can be sent and documented, the audit trails it provides for inspection purposes. so much information and learning is available to us on the customer website which is amazing.

Like

Brand recognition in the industry

Like

The interface is user friendly, and the ability to customize the lifecycles and workflows as well as introduce custom content, ensures ease of use while maintaining regulatory compliance.

Dislike

some features promised to us are not yet available which makes it difficult to create our processes. some of the modules only work with out of the box functionality which doesnt always work for us. some bugs or defects take a long time to resolve or we have to continuously use work arounds

Dislike

The technical support team, automated upgrades, and nickel and dime-ing for every change

Dislike

Initial setup and customization options can feel unnecessarily complex due to the manner in which they are structured.

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Peer Discussions

MasterControl Quality Excellence Reviews and Ratings

4.4

(125 Ratings)

Rating Distribution

5 Star
50%
4 Star
42%
3 Star
8%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.3

Service & Support

4.4

Product Capabilities

4.4

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Manager
    50M-1B USD
    Consumer Goods
    Review Source

    Extensive Learning Resources Offset by Slow Bug Fixes and Process Creation Gaps

    4.0
    Jan 14, 2026
    we can easily communicate with members of the team and get responses quickly. They work with our needs and provide us the support we need.
  • Sr. Manager, Business Systems
    <50M USD
    Healthcare and Biotech
    Review Source

    MasterControl: A Reliable Solution

    4.0
    Oct 2, 2025
    MasterControl has been critical to maintaining efficient and compliant business practices in our lifesciences company.
  • DOCUMENT ADMINISTRATOR
    50M-1B USD
    Manufacturing
    Review Source

    Organizational necessity in the life-science field

    5.0
    Jan 23, 2026
    Working in the life sciences field, MasterControl is detrimental to our organizational abilities and unifying all document control over multiple facilities and labs.
  • QA Specialist II
    10B+ USD
    Healthcare and Biotech
    Review Source

    MasterControl Document Control: A Lifeline for Life Sciences

    5.0
    Jan 13, 2026
    As a life sciences company, MasterControl fits the needs we have for document control. MasterControl continues to improve on the product releasing better features almost every single update. Additionally, their service team is always fast to respond and have a strong knowledge base to assist with making the most of the product.
  • QUALITY ENGINEER
    <50M USD
    Healthcare and Biotech
    Review Source

    MasterControl: A Quality Product

    5.0
    Oct 6, 2025
    MasterControl has been a joy to work with. They are very responsive, knowledgeable on any issues that come up, and will work to make your experience excellent.
...
Showing Result 1-5 of 125

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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