MasterControl Quality Excellence Alternatives

Complete cloud ERP platform with strong automation capabilities and third party integrations.

ETQ has been a strong and flexible QMS platform that has helped process control, traceability and visibility across quality system like NCR, CAPA, Audit Management, Training Management and Document Management. its configurability allows organization to adapt workflows to their business needs and scale across multiple sites. i have used ETQ in my previous company.

Working with the Oracle team was a delight. They were very attentive to our needs and listened to all of our concerns and put action behind each of those concerns. Our product team has been comprised of 2 full time employees for the last 16 years, and we're so excited to expand on our products while keeping the 2 engineers' brains at the forefront of our designs. The compliance and audit management is what really drew us in to this tool. We've been working off of paper trails and hidden OneDrive folders for too long. We're very happy so far with the way we've been able to manage our PLM now.

Overall it's been a solid experience - the platform is genuinely easy to shape around our own quality workflows without needing developers involved, and that flexibility has been adoption across the team pretty smooth and it's easier to trace.

It has been a very positive experience. Everything is well organized and the platform made it easier to standardize compliance management across the organization. It also helped improve process consistency while keeping quality activities easier to manage and track.

The platform has helped us organize quality related processes in a much more structured way, making it easier to track documentation, manage workflows, and maintain compliance

I worked closely with teams using EASE to track quality issues and improve how they were communicated wot engineering and product teams. The insights from EASE also help us better understand customer pain points tied to release quality

We offer chronic condition management programs to our clients and we provide devices to the members when they are enrolled. All device related issues are being handled in CQ. We are using only complaints module, but there are more capabilities to it. This has really helped us in streamlining our complaints management process. One of the key benefits has been ability to integrate the complaints workflow into our Salesforce eco system especially into our case management. This allows our service and operations teams to access complaint data alongside member and case information, which eliminated the need for external tracking system and improved our efficiency.