With MasterControl quality management system (QMS) and manufacturing execution system (MES) software, you never have to sacrifice compliance to achieve efficiency. Our solutions are designed to ensure compliance with regulatory requirements while also increasing operational efficiency. By natively connecting quality and manufacturing data in one powerful digital tool, MasterControl enhances data connectivity and provides real-time visibility into processes across the entire life cycle of your regulated products. Over 1,100 companies worldwide use MasterControl solutions to streamline operations, maintain compliance, easily analyze and interpret large amounts of data, and visualize business insights in real time.
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The level at which workflows and other SOPs can be implemented is useful and very flexible. MasterControl's support has been helpful with all the sticking points our team has run into over its integration, along with any future changes. There has also been a recent cutover from one SSO implementation to an in-house one instead, and they've been supportive and knowledgeable in this change. Their staff has been instrumental in ensuring this cutover is seamless and a surprisingly quick one for each environment (Production, Dev, QA).
Brand recognition in the industry
The document control providing a structured way to manage and update quality documents. The workflow management automates approvals and ensures processes are followed consistently. Audit readiness is being maintained clear records that actually support compliance and auditing activities in general, and many of these auditing activities has come. The centralized system brings all quality processes into one platform.
I do not like the end user platform requirements that they have stated to us upon our shift to a cloud deployment. Requiring specific toolsets such as Chrome over similar Chromium-based browsers, PDF support requiring these files to be opened in Adobe Reader to parse properly over integrated in-browser PDF viewers, and a disconnect between SSO and in-system user identities requiring them to be linked to maintain functionality. JIT or SCIM provisioning for new accounts would be ideal.
The technical support team, automated upgrades, and nickel and dime-ing for every change
What we do dislike about this master control product is the implementation effort, initial configuration requires time and careful planning. Use experience, some functions may not be intuitive for new coming users. Also, the customization limitations of adapting workflows to very specific needs and cases can require additional setup.