• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • Loading categories...

      Browse All Categories

      Loading markets...

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Microsoft 365
Logo of Microsoft 365

Microsoft 365

byMicrosoft
in
4.5
Market Presence: Social Software in the Workplace, Document Management

Overview

Product Information on Microsoft 365

Updated 13th October 2025

What is Microsoft 365?

Microsoft 365 is a software suite that provides a range of productivity and collaboration tools, including word processing, spreadsheets, presentations, email, calendaring, and cloud storage. The software integrates applications such as Word, Excel, PowerPoint, Outlook, and OneDrive, enabling users to create, edit, and share documents across devices. It supports real-time collaboration, communication, and file management for individuals and teams. Microsoft 365 offers security features, device management capabilities, and compliance tools to address business requirements and protect organizational data. The software is designed to facilitate workplace efficiency and streamline workflows by centralizing essential business applications.

Microsoft 365 Pricing

Microsoft 365 is a software suite offered under a subscription-based pricing model with multiple tiers available for individuals, businesses, and educational institutions. Pricing varies according to the selected plan and features, with options for monthly or annual billing. Each plan includes different levels of access to applications and cloud services, and user licenses are generally charged per user per month or per year.

Overall experience with Microsoft 365

SOFTWARE ENGINEER
250M - 500M USD, Software
FAVORABLE

“Daily Workflow Streamlined With MS365 Integration Across Multiple Productivity Tools”

5.0
Nov 26, 2025
Honestly, this has been really solid for daily work so far for me. With all the tools connecting smoothly, it makes the task management, communication and reporting pretty simple. I always kick things off with OneNote, keeping my plans and health checks in line before jumping into emails on Outlook. It saves me a bunch of back and forth since I can filter all my important updates fast. Excel does the heavy lifting on test tracking and bug logs. I've used other apps before but Excel's flexibility with formulas, pivot tables, charts, etc., works better for test cycles and sprint reports. Whenever formal docs are needed, Word helps me polish things up, and at the end of each sprint, PPT lets me build review decks straight from my reports. Moving info between these apps is easy, and honestly, it keeps my routine way more organized. Overall, I would say MS365 is one of the best among the competitors. Its reliability makes collaboration less of a hassle and saves time every week. It really covers everything needed to keep projects running smoothly.
SYSTEMS IMPLEMENTATION CONSULTANT
500M - 1B USD, Healthcare and Biotech
CRITICAL

“Average and Unimpressive Document Management Offering”

3.0
Dec 1, 2025
Gets the job done for document access and management, but falls short, leaving much to be desired compared to other Microsoft's Document Management offerings.

About Company

Company Description

Updated 11th August 2023

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement. Microsoft Security helps protect people and data against cyberthreats to give peace of mind.

Company Details

Updated 25th March 2024
Company type
Public
Year Founded
1975
Head office location
Redmond, Washington, United States
Number of employees
10000+
Annual Revenue
30B+ USD
Website
https://microsoft.com

Do You Manage Peer Insights at Microsoft?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Microsoft 365
Reviewer Insights for: Microsoft 365

Microsoft 365 Likes & Dislikes

Like

I think the best thing is just how everything kinda fits together. Like, I don't need a bunch of logins for different tools or waste time moving stuff back and forth, it's all right there. If I need to grab some numbers from excel and throw them into a PPT for a meeting, that's done in a few clicks, nothing complicated. Same goes for jotting down notes in OneNote and having them handy whenever I need them. I really appreciate how easy it is to organize my emails in Outlook, especially when there's a ton of updates flying in from different teams. It keeps things tidy and I can always find what I need. All those features save a lot of time, sometimes I barely notice how much work gets done because all the little tasks just flow better. It just makes my day feel less hectic, honestly.

Like

Easily accessible from any device so long as you remember your credentials and they remain valid. Fairly simply connection to a wide variety of other services that doesn't require you to be operating within a Microsoft Application.

Like

I absolutely love being able to create my own pages for different divisions, teams, projects, or initiatives. Microsoft's SharePoint platform is very intuitive and I can reach out to the Microsoft support team for guidance on creating new pages, editing existing pages, and overhauling old pages to align with my organization's brand guidelines.

Dislike

To be honest, there's nothing major that bugs me. But if I had to pick: Sometimes, the sync between OneNote from desktop to mobile is a bit slow, so I end up refreshing a bunch till it finally synced. Secondly, Excel crashes once in a while when I'm working with bigger files, especially during heavy reporting weeks. It's not frequent, but when it happens, I lose a couple of minutes reopening everything again. Lastly, Outlook's search is kind of a hit or miss for me. Sometimes it just doesn't pull up the right emails, even if I know for sure the name or keyword's there. I end up scrolling through the folders manually more often than I'd like.

Dislike

Microsoft 365 lacks an intuitive design on the functionality/UX side, and easy access to features common to many other document management solutions (even those also offered by the same company). It really makes you wonder why you would be using 365 when there are other options from Microsoft better suited to document management tasks.

Dislike

1) Version control - it can be very tricky to find the most recent version of a document in my SharePoint folder when there are multiple versions saved with very similar names. I have tried instituting a naming convention, but it is not always followed by my colleagues. 2) The SharePoint design options are rather limited, making the pages look somewhat dated, but still very functional. 3) If I move a file from one location to another, it will break the links for anyone who has the original file saved, causing issues. I wish there was a way to update the file location without causing disruptions in where and how it is saved.

Top Microsoft 365 Alternatives

Logo of Google Drive
1. Google Drive
4.6
(8457 Ratings)
Logo of OneDrive
2. OneDrive
4.5
(2836 Ratings)
Logo of Dropbox
3. Dropbox
4.4
(2216 Ratings)
View All Alternatives

Peer Discussions

What Your Peers Are Saying About Microsoft 365

Director of Architecture
I am looking for some suggestions on Project Management Solutions. This solution should provide things like: - Support both Waterfall and Agile methodologies - Automation workflows - Task Breakdowns - Integrates with Microsoft 365 technology stack.   We are a $10B Financial Institution currently using SmartSheet looking to evaluate a newer and more scalable solution.
Director of Operations
Azure DevOps has decent connectivity with Microsoft365.  While it's not designed for waterfall, there's nothing that prevents you from using it that way.  There's a plethora of plugins and customizations that may help you do what you want.  I agree with Pranay below, there may not be one single provider that can check all the boxes.
See Full Discussion
5 Mar 20253.3k Views6 Comments
Data Manager
What is the roadmap and future development plans of Copilot for Microsoft 365 and the alternative AI tools?
Information Security Analyst
We have been quite aware over three years regarding the benefit of AI tools and services.  The city started doing Chatbot POC's in 2022 and since then deployed 2 Chatbots (our external Denver website) and (internal city TS Support). Both of those solutions are SaaS. We are allowing Github for CoPilot for our city TS developers/contractors.  CoPilot for Microsoft Office 365 is under review considering the investment for licenses.   We also did a citywide inventory of systems that already have or will soon have AI features.  We also utilize the AWS Platform.
See Full Discussion
27 Jan 20254k Views2 Comments

Microsoft 365 Reviews and Ratings

Showing data for 2338 ratings and reviews for Document Management market. View all 11143 ratings and reviews across markets for a complete picture.

4.5

(2338 Ratings)

Rating Distribution

5 Star
52%
4 Star
42%
3 Star
5%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.5

Service & Support

4.4

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • SOFTWARE ENGINEER
    50M-1B USD
    Software
    Review Source

    Daily Workflow Streamlined With MS365 Integration Across Multiple Productivity Tools

    5.0
    Nov 26, 2025
    Honestly, this has been really solid for daily work so far for me. With all the tools connecting smoothly, it makes the task management, communication and reporting pretty simple. I always kick things off with OneNote, keeping my plans and health checks in line before jumping into emails on Outlook. It saves me a bunch of back and forth since I can filter all my important updates fast. Excel does the heavy lifting on test tracking and bug logs. I've used other apps before but Excel's flexibility with formulas, pivot tables, charts, etc., works better for test cycles and sprint reports. Whenever formal docs are needed, Word helps me polish things up, and at the end of each sprint, PPT lets me build review decks straight from my reports. Moving info between these apps is easy, and honestly, it keeps my routine way more organized. Overall, I would say MS365 is one of the best among the competitors. Its reliability makes collaboration less of a hassle and saves time every week. It really covers everything needed to keep projects running smoothly.
  • MANAGER
    Gov't/PS/Ed
    Education
    Review Source

    Intuitive SharePoint Platform Limited by Design Options and File Link Issues

    5.0
    Dec 18, 2025
    Using Microsoft SharePoint for my knowledge management needs has been so wonderful - it's very easy to use and my teammates can access files with a click of a button!
  • OPERATIONS ASSOCIATE
    50M-1B USD
    Manufacturing
    Review Source

    Cloud-Based Platform Enhances Collaboration but Frequent Updates Disrupt Workflow

    5.0
    Nov 19, 2025
    An excellent suite of programs wrapped up into one package, a must have for any business!
  • SYSTEMS IMPLEMENTATION CONSULTANT
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Average and Unimpressive Document Management Offering

    3.0
    Dec 1, 2025
    Gets the job done for document access and management, but falls short, leaving much to be desired compared to other Microsoft's Document Management offerings.
  • MANAGER
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Automatic Updates And Wide Program Access Offset Compatibility And Cost Concerns

    5.0
    Dec 2, 2025
    All the features that I used in my office on a daily basis are combined in this powerful tool; office, word, excel, power point. All the tools that I need to be productive on a day to basis!
...
Showing Result 1-5 of 2410

Recommended Gartner Research

  • Critical Capabilities for Document Management
  • Magic Quadrant for Document Management

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.