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There are several features that I really loved about the product: 1. Seamless Microsoft ecosystem integration - it connects seamlessly with Microsoft 365, Teams and Power BI letting us pull real-time data. 2. Real-time financial insights and reporting. 3. Cloud-based flexibility and scalability - Being fully cloud hosted means secure access from anywhere and automatic updates from Microsoft. 4. Strong security and compliance features.
It connects easily with Excel and Power BI which is probably the biggest win for our finance team. The layout feels clean and straightforward once you get used to it. Being fully cloud-based keeps things accessible and low-maintenance on the IT side.
As I've already mentioned, the integration with other Microsoft Office tools eliminates data duplication when importing information. Sending a file to a client is a simple task; you can easily extract information. Furthermore, the automated workflows are very easy to schedule. For example, an Excel file can be downloaded at midnight and automatically emailed to the clienta very simple task for any employee, as it doesn't require excessive effort since everything is integrated within the Office suite. Finally, I should mention that it also allows you to manage it in the cloud and access data from your mobile phone outside the office, which is very useful when you have a meeting away from the office.
As someone using Business Central in finance, here are the things I dislike and are fairly common for healthcare: 1. Steep learning curve and user adoption challenges - The interface and navigation aren't as intuitive as simpler tools like Microsoft 365 apps. This requires solid training, especially for staff not used to full ERP systems. 2. Limited out of box customization for healthcare specific needs - While extensible via apps, advanced tweaks often require developer help or third party add ons. 3. Costs can escalate quickly. 4. Occasional performance and reporting limitations.
Customizations aren't as simple as they should be. You often need developer help for what feels like small changes. It slows down when you pull large reports or historical data. The licensing and permissions setup can be confusing when the roles change.
It's a complex and extensive program, and its implementation really requires a team of advisors to guide you through the process; otherwise, you'll be lost. You'll also need developers if you want to customize it, which further increases the product's cost, making it inaccessible to most companies.