Name: MiVoice Connect
Rating: 3.9 (109 reviews)

Overview

Product Information on MiVoice Connect

Updated 13th October 2025

What is MiVoice Connect?

MiVoice Connect is a software developed by Mitel that provides unified communications and collaboration tools for businesses. The software enables voice calling, messaging, conference calling, and video communication across various devices and locations. It offers features such as call management, mobility integration, contact center capabilities, and administrative controls designed to streamline organizational workflows. MiVoice Connect addresses business communication challenges by supporting scalability, reliability, and simplified IT management while facilitating effective team collaboration and integrating with existing business applications and infrastructure.

Overall experience with MiVoice Connect

Manager, IT Security and Risk Management

<50M USD, Banking

FAVORABLE

“Mitel's Phone System: A Testament to Exceptional Uptime”

4.0

Jun 3, 2024

The overall experience in one word is reliability. I rarely have issues with our phone system. The uptime is incredible and everything seems to just work once it is configured. We have been with Mitel for 15+ years and equipment is just robust and it seems like it will be that way for years to come.

Business Development Manager

<50M USD, Miscellaneous

CRITICAL

“Cost Effective Tool ”

3.0

Oct 19, 2022

Solid product that performs to the level we need it to for our small business.

About Company

Company Description

Mitel is a company that handles approximately two billion connections on a daily basis. Their primary goal is to assist businesses in developing their internal and external communication by providing solutions that enable efficient collaboration and customer service.

Company Details

Company type

Private

Year Founded

1972

Head office location

Kanata, Canada

Number of employees

1001 - 5000

Website

http://www.mitel.com

Do You Manage Peer Insights at Mitel?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: MiVoice Connect

Performance of MiVoice Connect Across Market Features

MiVoice Connect Likes & Dislikes

Again, the reliability. We rarely have issues with the system and we are very grateful for that. The UI remains solid and doesn't seem to change much with updates. And then, the physical phones themselves are easy to use and don't seem to break as easily as some of the other phones we have used in the past.

Cost effective for our small business, pretty simple to use allowing users to learn the system quickly with limited help needed and functionality is solid.

one of the most impressive aspects of MiVoice Connect is its reliability. we have experienced minimal downtime since implementing this system, ensuring uninterrupted communication flow through our organisation. The call quality is consistently excellent, and we haven't encountered any significant issues with dropped calls or distorted audio. This reliability has greatly enhanced our business operations and eliminated our frustrations associated with unreliable communication.

I do feel like they are a little dated compared to the competition. This has its advantages and disadvantages, but I just worried about getting left behind or if the system breaks, there is no way to fix it. We are currently in a system where we don't pay any kind of fees to maintain the system.

Can get glitchy at times and support is decent but I wish it was better.

Setting up and configuring MiVoice Connect can be complex, especially for organisations without a dedicated IT - which we fortunately do have! the complexity could pose as a barrier for small businesses with limited resources or technical expertise.

Top MiVoice Connect Alternatives

Peer Discussions

MiVoice Connect Reviews and Ratings

Recommended Gartner Insights

<50M USD

Banking

Review Source

Mitel's Phone System: A Testament to Exceptional Uptime

IT SERVICES ASSOCIATE

Healthcare and Biotech

A Seamless Communication System!

Jun 16, 2023

MiVoice Connect is a robust and versatile communication system that has revolutionised the way we connect and collaborate in our organisation. It has become an indispensable aspect to the way that we work and we couldn't be without it.

Miscellaneous

Cost Effective Tool

Senior Director of Educational Technolog

Gov't/PS/Ed

Education

Smooth Transition and Reliable

5.0

Feb 4, 2021

Implemented from a hybrid VoIP and analog phone environment to MiTel during pandemic without issue. Most organizations would benefit from a cloud based solution. In our situation, being in one building, self-hosting an internal cloud proved the most cost effective solution.

Infrastructure and Operations

1B-10B USD

Overall positive experience, lacks customization

Apr 12, 2019

I utilize the creating conference lines which has been helpful office-wide but one problem I have encountered is the inability to edit callers names, some call and have a caller ID through their service provider but I would appreciate being able to customize a name, as some people share a spouses carrier and causes confusion on the caller ID. This, of course, isn't a deal breaker but would enhance the use of the Mitel significantly. I love being able to work away from my desk and use the Mitel Connect desktop app to still see who is calling my line.