Name: MiVoice Connect
Rating: 3.9 (109 reviews)

Overview

Product Information on MiVoice Connect

Updated 13th October 2025

What is MiVoice Connect?

MiVoice Connect is a software developed by Mitel that provides unified communications and collaboration tools for businesses. The software enables voice calling, messaging, conference calling, and video communication across various devices and locations. It offers features such as call management, mobility integration, contact center capabilities, and administrative controls designed to streamline organizational workflows. MiVoice Connect addresses business communication challenges by supporting scalability, reliability, and simplified IT management while facilitating effective team collaboration and integrating with existing business applications and infrastructure.

Overall experience with MiVoice Connect

IT ASSOCIATE

<50M USD, IT Services

FAVORABLE

“Simplifying Communications with Mivoice Connect Integration”

5.0

Jan 30, 2025

It is the best vendor and easy to integrate and configure of mivoice connect

Account Manager

50M - 250M USD, Transportation

CRITICAL

“Streamlining Business Communication: A Look at Modern Telephony”

3.0

Jun 18, 2024

A capable telephony system for business. Easy to use and understand.

About Company

Company Description

Mitel is a company that handles approximately two billion connections on a daily basis. Their primary goal is to assist businesses in developing their internal and external communication by providing solutions that enable efficient collaboration and customer service.

Company Details

Company type

Private

Year Founded

1972

Head office location

Kanata, Canada

Number of employees

1001 - 5000

Website

http://www.mitel.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: MiVoice Connect

Performance of MiVoice Connect Across Market Features

MiVoice Connect Likes & Dislikes

easy of the configuration

1) Does well at managing multiple calls simultaneously 2) Easy to set up with a deskphone or softphone for remote work 3) Easy to set up power routing rules to forward calls to a cellphone

Easy to setup in a hybrid environment of virtual and physical clients. License management is very simple. User and group management is is to setup and administer.

the device ordering and delivery process to the country

1) Setting up the app on iPhone could be more intuitive 2) I wish there was an easier way to search through calls on hold 3) Assigning custom availability could be a little more user friendly

The administration console is a little dated but it is still easy to navigate. The reporting is kinda slow but the data is useful once it generates the report.

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Peer Discussions

MiVoice Connect Reviews and Ratings

Showing data for 85 ratings and reviews for Unified Communications (Transitioning to Unified Communications as a Service) market. View all 109 ratings and reviews across markets for a complete picture.

3.9

(85 Ratings)

Rating Distribution

5 Star: 38%
4 Star: 48%
3 Star: 11%
2 Star: 4%
1 Star: 0%

Customer Experience

Evaluation & Contracting

4.2

Integration & Deployment

4.3

Service & Support

4.2

Product Capabilities

4.4

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Reviewer's Job Function

IT ASSOCIATE
<50M USD
IT Services
Review Source
Simplifying Communications with Mivoice Connect Integration
5.0
Jan 30, 2025
It is the best vendor and easy to integrate and configure of mivoice connect
Account Manager
50M-1B USD
Transportation
Review Source
Streamlining Business Communication: A Look at Modern Telephony
3.0
Jun 18, 2024
A capable telephony system for business. Easy to use and understand.
Senior IT Support Technician
<50M USD
Healthcare and Biotech
Review Source
MiVoice Connect, Great product and easy to manage
4.0
Mar 15, 2024
MiVoice Connect is a great telephony system that we have deployed across the business. Users, licenses, phones and numbers are simple to manage in the Mitel Connect Director.
INFRASTRUCTURE MANAGER
<50M USD
Finance (non-banking)
Review Source
Mitel
2.0
Aug 5, 2022
Mitel support are terrible at responding and fixing issues. Clients are buggy and fail to work, call recorder misses calls and known security updates are slow to receive.
Software Development Engineer
Gov't/PS/Ed
Education
Review Source
MiVoice Connect: A great product for Business
4.0
Aug 8, 2019
We have started with ShoreTel Connect Onsite which was taken over by Mitel. Before that, we faced some challenges but after that, it became a cakewalk for us. They have been improved a lot and fixed almost all the issues. Its a good solution for our business. This works in this great way - create a distributed server for voice and messages and use it seamlessly. And now it's our great solution we provide to our customers for voice and messages

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Showing Result 1-5 of 84

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