Overview
Product Information on MoEngage Customer Engagement Platform
What is MoEngage Customer Engagement Platform?
MoEngage Customer Engagement Platform Pricing
Overall experience with MoEngage Customer Engagement Platform
“How MoEngage Facilitates Superior Customer Engagement”
“Multiple options for Analyzing customer Behavior. But a lot to improve”
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Multichannel Marketing Hubs
Email Marketing
About Company
Company Description
MoEngage operates as a platform that focuses on delivering insights-led customer engagement services. The main objective of the firm is to assist in analyzing customer behavior and subsequently engage with them by way of personalized communication mediums. These include web, mobile, and email. MoEngage operates as a comprehensive solution featuring intense customer analytics, artificial intelligence-powered customer journey orchestration, and personalization capabilities, all within a single dashboard. This platform is primarily utilized by product managers and growth marketers aiming to provide a personalized experience during various stages of the customer lifecycle, such as onboarding, retention, and growth. MoEngage separates itself from its competitors through its robust customer analytics and artificial intelligence-powered customer journey orchestration and personalization capabilities.
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MoEngage Customer Engagement Platform Likes & Dislikes
- MoEngage is very dynamic so we can modify the tools as we wish, and the ui ux is also very attractive for our daily use. - They held an annual event, moengage growth, which I find very inspiring for us the users to do customer engagement. - The people behind it are also very helpful and supportive with us and our needs.
You have multiple options to analyze events or user performance. We have different sections for analyzing retention, acquisition and Uninstalls. Options such as funnel helps you understand your campaigns and User Behavior in a much better way Time to time, they provide us with new features
The Flow itself is pretty much self explanatory and segmentation is easy.
So far none.
Inconsistency with numbers on the dashboard Delayed response with the tickets from their engineering team DRP is only 60 days for analytics section in many cases.
The support is not locally available and goes back to India. This resulted in a back and forth discussion.
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Peer Discussions
MoEngage Customer Engagement Platform Reviews and Ratings
- Customer Engagement Lead50M-1B USDRetailReview Source
How MoEngage Facilitates Superior Customer Engagement
The tools has been helping my team to engage more with our customers and also assists me in reaching my KPI mostly for retention and making sure our customers keep coming back. - Paid Media Lead50M-1B USDBankingReview Source
Customer Engagement Platform that agnostic to plug and play
Most of the satisfactory experience thanks to their easy communication and quick troubleshooting. - SENIOR BUSINESS ANALYST50M-1B USDMediaReview Source
Innovative Marketing Automation Platform Keeps Customers Engaged
Highly insightful led marketing automation platform to send the right communication and keep customers engaged on the platform. They support the entire ecosystem be it native or hybrid mobile apps - MANAGER, PRODUCT MARKETING50M-1B USDRetailReview Source
Decent platform, there;s a lot of scope of improvement in the service
We had a bitter-sweet experience with Moengage for App marketing - Product Manager50M-1B USDHealthcare and BiotechReview Source
MoEngage review by Product Manager
Moengage is an omnichannel tool that one can use for marketing and communication. My journey with MoEngage is for more than 3+ years where I have successfully grown the business of the company using all the channels. It helped me increase the DAU/MAU and also retain users by allowing to manage the top, middle and bottom funnel.