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What is Nanonets?
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Nanonets is an AI-driven solution that automates document processing and data extraction workflows. Nanonets helps businesses automate document-heavy business processes like accounts payable, order processing, and insurance underwriting. Leveraging advanced Optical Character Recognition (OCR) and deep learning models, Nanonets processes unstructured documents such as invoices, receipts, POs, bank statements, bills of lading, contracts, insurance claims, and healthcare forms and converts them into structured output that can be fed into downstream systems.
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Its user-friendly and integrates well with our workflows which greatly supports efficient document inflow and filtering, providing a higher accuracy in data extraction compared to other similar tools.
Using this product has allowed us to process thousands more documents than we would have been able to otherwise. Also, the customer service is fairly quick and helpful.
Functionality, QBO integration, and support has been very helpful.
While user-friendly, it can take some time to fully optimize and customize for specific workflows.
1. The processing speed of the platform seems to vary wildly. Sometimes, it will fly through 200 documents, and sometimes it seems to take 10 minutes to go through <50 docs. 2. The product has broken at inopportune times. Our clients rely on speed of service, so delays due to the product breaking has been a source of frustration at times. 3. Sometimes due to most of the staff being located overseas, response is not immediate to an issue although we are typically happy with the help when we receive it.
Periodically we have issues with the transmission of invoices from our portal to the system. On occasion, we have issues with due dates auto filling in based on the created vendor profiles and if not caught then we have vendors that are paid later than their terms are set to. We often have issues with the approval rules accurately applying to invoices that are set to rules and we have to manually add additional approvers, that should automatically assign when the invoice is submitted.