Name: NetCracker
Rating: 4 (19 reviews)

Overview

Product Information on NetCracker

Updated 13th October 2025

What is NetCracker?

NetCracker is a software designed to support telecommunications service providers with solutions for business and operational support systems. The software enables automation of processes such as billing, customer management, network management, and service orchestration. NetCracker facilitates digital transformation by integrating network and IT domains, supporting the deployment and management of next-generation networks and services. It offers flexibility for service providers to adapt to changing market demands, streamline operations, enhance productivity, and reduce operational costs. The software addresses challenges related to network complexity, service assurance, and revenue management through a unified management platform.

Overall experience with NetCracker

SENIOR MANAGER BUSINESS CONSULTING

3B - 10B USD, IT Services

FAVORABLE

“Highlighting Integral Team Expertise in BRM Project Execution”

4.0

May 13, 2024

Comprehensive suite of BRM features, Easy to configure and customize

Head Of Data Enablement

250M - 500M USD, Telecommunication

CRITICAL

“Great functionality, difficult to implement ”

3.0

Dec 24, 2019

no data model provided, will only respond to questions on a case by case basis instead of providing full support for SI with access to a model

About Company

Company Description

The company, a subsidiary of NEC Corporation, specializes in software solutions and professional services. Its main focus is to facilitate large-scale digital transformations. They are committed to harnessing the potential of cloud, virtualization and the evolving mobile ecosystem to solve critical issues in the service provider sector worldwide.

Company Details

Company type

Private

Year Founded

1993

Head office location

Waltham, United States

Number of employees

10001+

Website

http://www.netcracker.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: NetCracker

Performance of NetCracker Across Market Features

NetCracker Likes & Dislikes

Extensive list of features for BRM Good people on the project with industry knowledge Integration with the product catalog is seamless

it brings all our customer data together in a single system rather than multiple current systems

1. Ability to configure and cater to most of the functionalities of OSS and BSS 2. Good User Interface which is highly intuitive 3. Comprehensive product suite 4. Impressive list of out of the box functionalities

CR cost during both implementation and support is very high. Collections module can be improved

lack of data model and support to have a smooth integration

Support is expensive. The delivery cycle is not always time bound

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Recommended Gartner Insights

Market Guide for CSP Customer Management and Experience Solutions (Transitioning to CSP AI-Enabled Customer Experience and Journey Operations)

1B-10B USD

IT Services

Review Source

Highlighting Integral Team Expertise in BRM Project Execution

SENIOR MANAGER

Comprehensive suite of BSS OSS products

Jun 12, 2023

Comprehensive OSS BSS suite of products which can cater to most of the requirements of any tier 1/2 telecommunications provider. The user interface is intuitive and the product is highly configurable

MANAGER, IT SECURITY AND RISK MANAGEMENT

50M-1B USD

Healthcare and Biotech

Manage Telecom and Network system with ease

Brings all our customer data at one place to review and help us to plan further accordingly. Offers wide range of tools and features to manage our Network management and Customer Experience.

Telecommunication

Great functionality, difficult to implement

Senior Technology Specialist

10B+ USD

Strong product and good operational production support

5.0

Nov 4, 2019

Solid technical support operationally. Responds quickly to critical issues. Can sometimes be unfocused but responds well to direction. Sometimes expensive for what seem like simple changes. Product is powerful and modular but complex.