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  3. NetCracker
Logo of NetCracker

NetCracker

byNEC (Netcracker)
in
4.0
Market Presence: CSP Customer Management and Experience Solutions, CSP Revenue Management and Monetization Solutions

Overview

Product Information on NetCracker

Updated 13th October 2025

What is NetCracker?

NetCracker is a software designed to support telecommunications service providers with solutions for business and operational support systems. The software enables automation of processes such as billing, customer management, network management, and service orchestration. NetCracker facilitates digital transformation by integrating network and IT domains, supporting the deployment and management of next-generation networks and services. It offers flexibility for service providers to adapt to changing market demands, streamline operations, enhance productivity, and reduce operational costs. The software addresses challenges related to network complexity, service assurance, and revenue management through a unified management platform.

NetCracker Pricing

NetCracker software typically utilizes a customized pricing model based on the specific requirements and scale of the client’s operations, such as the number of users, modules selected, and the scope of deployment. The software frequently offers enterprise-level licensing and may provide subscription-based options depending on the client’s needs. Pricing details are usually offered following an assessment of client requirements.

Overall experience with NetCracker

SENIOR MANAGER BUSINESS CONSULTING
3B - 10B USD, IT Services
FAVORABLE

“Highlighting Integral Team Expertise in BRM Project Execution”

4.0
May 13, 2024
Comprehensive suite of BRM features, Easy to configure and customize
Head Of Data Enablement
250M - 500M USD, Telecommunication
CRITICAL

“Great functionality, difficult to implement ”

3.0
Dec 24, 2019
no data model provided, will only respond to questions on a case by case basis instead of providing full support for SI with access to a model

About Company

Company Description

Updated 7th December 2023

The company, a subsidiary of NEC Corporation, specializes in software solutions and professional services. Its main focus is to facilitate large-scale digital transformations. They are committed to harnessing the potential of cloud, virtualization and the evolving mobile ecosystem to solve critical issues in the service provider sector worldwide.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
1993
Head office location
Waltham, United States
Number of employees
10001+
Website
http://www.netcracker.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: NetCracker
Performance of NetCracker Across Market Features

NetCracker Likes & Dislikes

Like

Extensive list of features for BRM Good people on the project with industry knowledge Integration with the product catalog is seamless

Like

it brings all our customer data together in a single system rather than multiple current systems

Like

1. Ability to configure and cater to most of the functionalities of OSS and BSS 2. Good User Interface which is highly intuitive 3. Comprehensive product suite 4. Impressive list of out of the box functionalities

Dislike

CR cost during both implementation and support is very high. Collections module can be improved

Dislike

lack of data model and support to have a smooth integration

Dislike

Support is expensive. The delivery cycle is not always time bound

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Peer Discussions

NetCracker Reviews and Ratings

4.0

(19 Ratings)

Rating Distribution

5 Star
42%
4 Star
53%
3 Star
5%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.2

Integration & Deployment

4.5

Service & Support

4.5

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • SENIOR MANAGER BUSINESS CONSULTING
    1B-10B USD
    IT Services
    Review Source

    Highlighting Integral Team Expertise in BRM Project Execution

    4.0
    May 13, 2024
    Comprehensive suite of BRM features, Easy to configure and customize
  • SENIOR MANAGER
    1B-10B USD
    IT Services
    Review Source

    Comprehensive suite of BSS OSS products

    4.0
    Jun 12, 2023
    Comprehensive OSS BSS suite of products which can cater to most of the requirements of any tier 1/2 telecommunications provider. The user interface is intuitive and the product is highly configurable
  • MANAGER, IT SECURITY AND RISK MANAGEMENT
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Manage Telecom and Network system with ease

    4.0
    Jun 12, 2023
    Brings all our customer data at one place to review and help us to plan further accordingly. Offers wide range of tools and features to manage our Network management and Customer Experience.
  • Head Of Data Enablement
    50M-1B USD
    Telecommunication
    Review Source

    Great functionality, difficult to implement

    3.0
    Dec 24, 2019
    no data model provided, will only respond to questions on a case by case basis instead of providing full support for SI with access to a model
  • Senior Technology Specialist
    10B+ USD
    Telecommunication
    Review Source

    Strong product and good operational production support

    5.0
    Nov 4, 2019
    Solid technical support operationally. Responds quickly to critical issues. Can sometimes be unfocused but responds well to direction. Sometimes expensive for what seem like simple changes. Product is powerful and modular but complex.
Showing Result 1-5 of 18

Recommended Gartner Research

  • Market Guide for CSP Customer Management and Experience Solutions

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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