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  3. NetCracker
Logo of NetCracker

NetCracker

byNEC (Netcracker)
in
4.1
Market Presence: CSP Customer Management and Experience Solutions (Transitioning to CSP AI-Enabled Customer Experience and Journey Operations), CSP Revenue Management and Monetization Solutions (Transitioning to CSP AI-Enabled Revenue Management and Monetization Solutions)

Overview

Product Information on NetCracker

Updated 13th October 2025

What is NetCracker?

NetCracker is a software designed to support telecommunications service providers with solutions for business and operational support systems. The software enables automation of processes such as billing, customer management, network management, and service orchestration. NetCracker facilitates digital transformation by integrating network and IT domains, supporting the deployment and management of next-generation networks and services. It offers flexibility for service providers to adapt to changing market demands, streamline operations, enhance productivity, and reduce operational costs. The software addresses challenges related to network complexity, service assurance, and revenue management through a unified management platform.

NetCracker Pricing

NetCracker software typically utilizes a customized pricing model based on the specific requirements and scale of the client’s operations, such as the number of users, modules selected, and the scope of deployment. The software frequently offers enterprise-level licensing and may provide subscription-based options depending on the client’s needs. Pricing details are usually offered following an assessment of client requirements.

Overall experience with NetCracker

SENIOR MANAGER BUSINESS CONSULTING
3B - 10B USD, IT Services
FAVORABLE

“Highlighting Integral Team Expertise in BRM Project Execution”

4.0
May 13, 2024
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Head Of Data Enablement
250M - 500M USD, Telecommunication
CRITICAL

“Great functionality, difficult to implement ”

3.0
Dec 24, 2019
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 7th December 2023

The company, a subsidiary of NEC Corporation, specializes in software solutions and professional services. Its main focus is to facilitate large-scale digital transformations. They are committed to harnessing the potential of cloud, virtualization and the evolving mobile ecosystem to solve critical issues in the service provider sector worldwide.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
1993
Head office location
Waltham, United States
Number of employees
10001+
Website
http://www.netcracker.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

NetCracker Reviews and Ratings

4.1

(19 Ratings)

Rating Distribution

5 Star
42%
4 Star
53%
3 Star
5%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • SENIOR MANAGER BUSINESS CONSULTING
    1B-10B USD
    IT Services
    Review Source

    Highlighting Integral Team Expertise in BRM Project Execution

    4.0
    May 13, 2024
    Comprehensive suite of BRM features, Easy to configure and customize
  • SENIOR MANAGER BUSINESS CONSULTING
    1B-10B USD
    IT Services
    Review Source

    Highlighting Integral Team Expertise in BRM Project Execution

    4.0
    May 13, 2024
    Comprehensive suite of BRM features, Easy to configure and customize
  • Read All 18 Reviews

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Recommended Gartner Insights

  • Market Guide for CSP Customer Management and Experience Solutions (Transitioning to CSP AI-Enabled Customer Experience and Journey Operations)
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Reviewer Insights for: NetCracker
Performance of NetCracker Across Market Features

NetCracker Likes & Dislikes

Like

Extensive list of features for BRM Good people on the project with industry knowledge Integration with the product catalog is seamless

Like

Extensive list of features for BRM Good people on the project with industry knowledge Integration with the product catalog is seamless

Like

Extensive list of features for BRM Good people on the project with industry knowledge Integration with the product catalog is seamless

Dislike

lack of data model and support to have a smooth integration

Dislike

lack of data model and support to have a smooth integration

Dislike

lack of data model and support to have a smooth integration