• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • Loading categories...

      Browse All Categories

      Loading markets...

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. NetCracker
Logo of NetCracker

NetCracker

byNEC (Netcracker)
in
4.0
Market Presence: CSP Customer Management and Experience Solutions, CSP Revenue Management and Monetization Solutions

Overview

Product Information on NetCracker

Updated 13th October 2025

What is NetCracker?

NetCracker is a software designed to support telecommunications service providers with solutions for business and operational support systems. The software enables automation of processes such as billing, customer management, network management, and service orchestration. NetCracker facilitates digital transformation by integrating network and IT domains, supporting the deployment and management of next-generation networks and services. It offers flexibility for service providers to adapt to changing market demands, streamline operations, enhance productivity, and reduce operational costs. The software addresses challenges related to network complexity, service assurance, and revenue management through a unified management platform.

NetCracker Pricing

NetCracker software typically utilizes a customized pricing model based on the specific requirements and scale of the client’s operations, such as the number of users, modules selected, and the scope of deployment. The software frequently offers enterprise-level licensing and may provide subscription-based options depending on the client’s needs. Pricing details are usually offered following an assessment of client requirements.

Overall experience with NetCracker

SENIOR MANAGER BUSINESS CONSULTING
3B - 10B USD, IT Services
FAVORABLE

“Highlighting Integral Team Expertise in BRM Project Execution”

4.0
May 13, 2024
Comprehensive suite of BRM features, Easy to configure and customize
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 7th December 2023

The company, a subsidiary of NEC Corporation, specializes in software solutions and professional services. Its main focus is to facilitate large-scale digital transformations. They are committed to harnessing the potential of cloud, virtualization and the evolving mobile ecosystem to solve critical issues in the service provider sector worldwide.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
1993
Head office location
Waltham, United States
Number of employees
10001+
Website
http://www.netcracker.com

Do You Manage Peer Insights at NEC (Netcracker)?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: NetCracker
Performance of NetCracker Across Market Features

NetCracker Likes & Dislikes

Like

Extensive list of features for BRM Good people on the project with industry knowledge Integration with the product catalog is seamless

Like

flexibility for our business

Dislike

CR cost during both implementation and support is very high. Collections module can be improved

Dislike

it is hard to mantain, cost for every change request is high

Top NetCracker Alternatives

Logo of DigitalRoute Usage Data Platform
1. DigitalRoute Usage Data Platform
4.6
(19 Ratings)
Logo of Oracle Cloud Scale Billing
2. Oracle Cloud Scale Billing
4.3
(6 Ratings)
Logo of Singleview
3. Singleview
4
(5 Ratings)
View All Alternatives

Peer Discussions

NetCracker Reviews and Ratings

Showing data for 6 ratings and reviews for CSP Revenue Management and Monetization Solutions market. View all 19 ratings and reviews across markets for a complete picture.

4.0

(6 Ratings)

Rating Distribution

5 Star
50%
4 Star
50%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.8

Service & Support

4.7

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • SENIOR MANAGER BUSINESS CONSULTING
    1B-10B USD
    IT Services
    Review Source

    Highlighting Integral Team Expertise in BRM Project Execution

    4.0
    May 13, 2024
    Comprehensive suite of BRM features, Easy to configure and customize
  • Executive
    1B-10B USD
    Telecommunication
    Review Source

    Product To Accomplish Your Zest

    4.0
    Dec 8, 2018
    Work wells and is a compact solution for the billing needs of one organization.
  • Head of IT transformation
    10B+ USD
    Telecommunication
    Review Source

    excellent implantation for a Full Stack Project

    5.0
    Aug 2, 2018
    we hired Netcracker for a full transformation in our systems, covering both BSS and OSS.. Project was a success, no deviation in timing and cost was achieved.
  • VP of Operations
    <50M USD
    Telecommunication
    Review Source

    Responsiveness and implementation was very good. Team is very knowledgeable and supportive

    4.0
    Jul 26, 2018
    Working with Netcracker has been a very rewarding experience. As a leading triple play provider for consumer and enterprise customers Netcracker’s solution has played a foundational role in our continued success and growth.
  • IT, Head of billing section
    Gov't/PS/Ed
    Telecommunication
    Review Source

    Implementation was well organized, precise, on time.

    5.0
    Aug 11, 2017
    Strong project management, developed project methodology, project delivered on time. Following a very succsessful upgrade project (subject of the survery) that went live in April 2017, NetCracker was chosen to implement convergent billing solution (fixed - mobile) within theTransformation program increasing that way IRCM footprint. Other considered billing SW products were Amdocs, SAP, Ericsson.
Showing Result 1-5 of 5

Recommended Gartner Research

  • Market Guide for CSP Revenue Management and Monetization Solutions

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.