Name: Singleview
Rating: 4.7 (18 reviews)

Overview

Product Information on Singleview

Updated 13th October 2025

What is Singleview?

Singleview is a software designed for telecommunications and media service providers to manage billing, revenue assurance, and customer relationship processes. The software consolidates real-time data from multiple sources to facilitate convergent charging, rating, and invoicing, supporting both prepaid and postpaid billing models. It enables businesses to streamline order management, configure complex pricing, and handle diverse service bundles on a unified platform. Singleview addresses operational challenges by providing centralized control over product catalog management, customer account administration, and payment collection workflows, helping organizations reduce revenue leakage and improve compliance with regulatory requirements. The software is built to integrate with existing IT infrastructure, offering scalability to support evolving business models and new digital services.

Overall experience with Singleview

SENIOR MANAGER

3B - 10B USD, IT Services

FAVORABLE

“Excellent BRM applications for Communication Service Providers”

4.0

Jul 11, 2023

Excellent features providing the CSP an independent billing and revenue management platform. We selected this product as a part of our 'best of breed' strategy rather than 'best of suite'. This product was integrated with other products in the CRM, Order Management and Resource Inventory. The implementation lived up to our expectations

There are no reviews in this category.

CRITICAL

About Company

Company Description

CSG operates in the sphere of customer engagement, revenue management, and digital payments. The company utilizes a cloud-first architecture and customer-centric approach to enable other businesses to initiate digital services, penetrate into new markets, and craft dynamic experiences to acquire new customers. Established over 40 years ago, CSG has proven its competence in assisting businesses confront complex challenges and conform to the demands of today's digital economy. Equipped with futuristic solutions, the company aims to enhance customer experiences. CSG operates globally, boasting a workforce of over 5,000 employees spread across more than 20 countries. Its technology is utilized by prominent brands across various sectors such as telecommunications, retail, financial services, and healthcare. CSG's solutions have yielded practical outcomes for over 900 businesses worldwide.

Company Details

Company type

Public

Year Founded

1994

Head office location

Englewood, CO, United States

Number of employees

5001 - 10000

Website

https://www.csgi.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Singleview

Performance of Singleview Across Market Features

Singleview Likes & Dislikes

Extensive list of out of the box features Good product support Good availability of the product skillsets in the market

Ease of integration Time to market and consumer demand can be accelerated using this tool Ease to use and manage by different teams located around geographical locations

1. Revenue Assurance - SingleView helps organisations detect and prevent revenue leakage by ensuring accurate and complete capturing of revenue-generating activities. It performs robust reconciliation and validation of data, identifies billing errors or discrepancies and enables timely corrective actions. This leads to increased revenue and improved financial performance. 2. Improved Customer Care - It includes self service portals and customer care functionalities that empower customers to manage their accounts and access support. Enhanced Customer Care led to increased Customer satisfaction, reduced churn rate and improved loyalty. 3. Data analytics and insights - SingleView offers built in analytics and reporting tools, enabling us to derive valuable insights from customer data. This helped us identify trends, understanding customer behaviour and making data driven business decisions.

Could be more user friendly Training of the product could be improved Post deployment support is expensive

One of the areas which i think is not a advantage is the cost associated with implementation of the product

Implementation Complexity - The implementation was complex and time consuming process. It did require integration with various existing systems and data sources within the organisation. Although, the ROI the platform delivered was multifold and hence the time and money was justifiable.

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Peer Discussions

Singleview Reviews and Ratings

Recommended Gartner Insights

Market Guide for CSP Customer Management and Experience Solutions (Transitioning to CSP AI-Enabled Customer Experience and Journey Operations)

1B-10B USD

IT Services

Review Source

Excellent BRM applications for Communication Service Providers

SENIOR BUSINESS RELATIONSHIP MANAGER

50M-1B USD

Healthcare and Biotech

Single view for effective revenue management

5.0

Jul 5, 2023

This is a very good billing and customer revenue management system. One of the key advantages is the reflection of real time changes in module once done on administration side . it gives flexibility to organizations to make changes as and when required on short notices and entire module gets reflected

Manager. Customer Success

Software

SingleView by CSG: Empowering Unified Customer Insights

Jun 19, 2023

SingleView helped us address the complex challenges of managing customer data for telecommunication and utilities. It offers us with a unified view of customer information by consolidating data from multiple sources and systems into single, centralised platform. It did come with an Unified Customer View which helped us eliminate data silos and duplication, and inconsistencies allowing us to have a holistic understanding of our customers. By consolidating customer data and streamlining processes, SingleView improves operational efficiency. It did reduce manual data entry and reconciliations, automates service provisioning and activation and enables real time rating and charging. These efficiencies resulted in cost savings, reduced errors by a significant percent and faster time-to-market for new offerings.

SENIOR GLOBAL CATEGORY MANAGER

Telecommunication

Great Central Platform for multi-tenant Organizations

Jun 9, 2023

The solution was purchased for testing purposes of our Voice service which provided good results. We decided to renew the subscription.

10B+ USD

overall a great product and a great team that puts customers first

Sep 10, 2021

CSG is one of the world class vendors who puts customer experience on top of the list. They are very flexible when it comes to product support and work very closely with our teams. The configurable solution drives our speed to market objective.

Overview

Product Information on Singleview

What is Singleview?

Singleview Pricing

Overall experience with Singleview

“Excellent BRM applications for Communication Service Providers”