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  3. New Relic
Logo of New Relic

New Relic

byNew Relic
in
4.2
Market Presence: Observability Platforms, Infrastructure Monitoring Tools

Overview

Product Information on New Relic

Updated 13th October 2025

What is New Relic?

New Relic is a software that provides observability and monitoring for applications, infrastructure, and digital experiences. The software offers features including real-time performance tracking, error analytics, distributed tracing, and alerting. It enables organizations to monitor and analyze metrics, logs, and traces from distributed systems to facilitate troubleshooting and optimize performance. New Relic supports integration with various technologies and cloud services, allowing teams to gain visibility into the health and behavior of their software environments. The software addresses the business problem of maintaining uptime, improving application reliability, and proactively identifying bottlenecks or failures across complex technology stacks.

New Relic Pricing

New Relic software uses a usage-based pricing model that charges organizations based on the volume of data ingested, number of users, and selected capabilities such as observability, monitoring, and analytics. Plans include free and paid tiers with differing data limits and functionalities, and additional charges may apply for exceeding allotted usage or accessing specific advanced features.

Overall experience with New Relic

Senior Web Developer
500M - 1B USD, Miscellaneous
FAVORABLE

“Graph Visualizations And Error Details Enhance Alerts”

5.0
Nov 24, 2025
It's impressive. In addition to giving alerts, it gives good context to the alerts too.
SRE Specialist
30B + USD, Software
CRITICAL

“The Impact of Separate Agent Requirements on Engineering Workflow”

3.0
Sep 29, 2024
Loved it when some part of it was blended with the APM agent, now that it has to be from its own agent might not be so bad, except that some very restrictive company will mean the new agent needs to be re-assessed and go through a lot of hoops to get back to where they were.

About Company

Company Description

Updated 25th July 2024

New Relic is an AI-powered all-in-one observability platform giving engineers a single-source of data and insights across the stack. We break down the silos between data, teams, and tools to help businesses optimize uptime, boost efficiency, improve the customer experience, and accelerate innovation—all with pricing designed to scale easily.

Company Details

Updated 26th February 2025
Year Founded
2008
Head office location
San Francisco, United States
Number of employees
1001 - 5000
Website
http://newrelic.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: New Relic
Deciding Factors: New Relic Vs. Market Average
Performance of New Relic Across Market Features

New Relic Likes & Dislikes

Like

I like that instead of just sending error alerts, it gives context like duration with visualizations. Graphs showing times and severities are a great feature to accompany alerts, as are the full technical error messages to accompany alerts. Integration into communication tools makes it very convenient.

Like

Infrastructure resource consumption and application performance can be assessed as one.

Like

I like the way it was build by engineers who know what we want when it comes to monitoring, also love the clean interface.

Dislike

While this can provide good context, it does not provide as much conversational text context as other tools. This may be a nice to have, but the amount of logic that these alerts provide suggests that they could also provide more text feedback.

Dislike

Separate agent requirements have caused extra work for engineers to get the same results as what was available in the past

Dislike

I do not like the some of the features work some are not logical and this really frustrates me.

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Peer Discussions

New Relic Reviews and Ratings

Showing data for 81 ratings and reviews for Infrastructure Monitoring Tools market. View all 1619 ratings and reviews across markets for a complete picture.

4.2

(81 Ratings)

Rating Distribution

5 Star
44%
4 Star
49%
3 Star
6%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.6

Service & Support

4.4

Product Capabilities

4.5

Filter Reviews
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Last 12 Months
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  • Senior Web Developer
    50M-1B USD
    Miscellaneous
    Review Source

    Graph Visualizations And Error Details Enhance Alerts

    5.0
    Nov 24, 2025
    It's impressive. In addition to giving alerts, it gives good context to the alerts too.
  • SENIOR DEVOPS ENGINEER
    <50M USD
    Software
    Review Source

    A Closer Look at an Innovative Infrastructure Monitoring Tool

    4.0
    Feb 4, 2025
    A Pretty Good Infrastructure monitoring tool for todays world
  • Software Developer
    <50M USD
    Software
    Review Source

    New Relic Elevates System Monitoring with GCP Integration

    4.0
    Jan 24, 2025
    New Relic helps us monitor our internal systems through logs and service monitoring. We integrated it directly with GCP and it worked seamlessly.
  • Sr DevOps Engineer
    50M-1B USD
    Banking
    Review Source

    New Relic APM: Visualizing Connection Between App and Infrastructure Issues

    4.0
    Jan 11, 2025
    In terms of observability insights, New Relic's Application Performance Monitoring has been helpful to our SRE team as it provides in-depth analysis of the relationship between application and infrastructure issues which in turn results in on-call responders to quickly determine whether the issue should be addressed by the respective application or infrastructure teams.
  • IT ARCHITECT
    50M-1B USD
    IT Services
    Review Source

    Real-Time Monitoring Made Easy with Innovative Application

    4.0
    Nov 11, 2024
    It has got great real time monitoring features.it provides me data on how my application is performing and track down any problems before any issue. it is easy to create any queries and integrate it with code base
...
Showing Result 1-5 of 91

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