Name: Nexthink Adopt
Rating: 4.7 (28 reviews)

Overview

Product Information on Nexthink Adopt

Updated 13th October 2025

What is Nexthink Adopt?

Nexthink Adopt is a software designed to facilitate the management of digital employee experience by enabling organizations to monitor, analyze, and improve the adoption of IT resources and services. The software provides insights into employee interactions with technology, allowing IT teams to identify usage patterns, address support issues, and deploy targeted guidance for specific applications or workflows. Nexthink Adopt supports the implementation of technology changes by automating communications, tracking engagement levels, and collecting feedback directly from users. This software assists businesses in optimizing the rollout of new tools and updates while helping reduce resistance to change and streamlining support efforts for improved productivity and operational efficiency.

Overall experience with Nexthink Adopt

Human Resource Officer

250M - 500M USD, Transportation

FAVORABLE

“Super quick to launch SaaS product tours to meet our needs for in-app guides”

5.0

Jun 30, 2025

It’s a fantastic platform at the core by design itsef, helping users understand our SaaS products using proper navigation, tooltips, and seamless integration with our existing platforms.

Director Digital HR

10B - 30B USD, Manufacturing

CRITICAL

“Talent Management adoption tool”

3.0

Sep 23, 2020

When we started working with AppLearn they were a fairly new vendor on the market. There account management was and is stil lacking a bit of maturity and they sometimes comes across as unprofessional. Things are moving in the right direction now though their overall offering is now quite strong.

About Company

Company Description

Nexthink is a digital employee experience management company. The company is helping IT leaders with data insights into employees’ daily experiences of technology at the device level – freeing IT to progress from reactive problem solving to proactive optimization. Nexthink enables its more than 1,100 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Company Details

Company type

Private

Year Founded

2004

Head office location

Lausanne, Switzerland

Number of employees

501 - 1000

Website

http://www.nexthink.com

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Key Insights

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Reviewer Insights for: Nexthink Adopt

Performance of Nexthink Adopt Across Market Features

Nexthink Adopt Likes & Dislikes

The user interface is so simple and easy that when I first used Nexthink Adopt. I really liked building flows and exploring the performance of the flows with its Event analysis tools.

It took some time to figure out what part of their offering that worked the best. We invested a lot of time into smart pages which never really took off. Their in tool-help option worked the best for us.

It allows us to easily segment users and collect key user feedback directly in the app which is essential to improve efficiency and user experience across a variety of platforms.

I have to say there is nothing much that I dislike and the only thing that I miss is a folder option for checklist items.

Quite limited customization options and the UI/UX is a big out dated.

Takes some time to build complex triggers that span multiple pages and have a branching logic.

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Peer Discussions

Nexthink Adopt Reviews and Ratings

Recommended Gartner Insights

Market Guide for Digital Adoption Platforms

50M-1B USD

Transportation

Review Source

Super quick to launch SaaS product tours to meet our needs for in-app guides

IT Infrastructure Specialist

1B-10B USD

Manufacturing

Robust and great for building incredible product tours and onboarding checklist

Apr 2, 2025

It effectively supports the creation of robust tours and very helpful assistance environment for users that enables quick adoption of our technology.

Senior Application Engineer

Excellent platform to segment users and implement short feature walkthroughs

Mar 7, 2025

Very effective in serving up communications, tips, aids, and announcements to our users and its intuitive reporting features make it easy to gain insights into the performance of our various tours and surveys.

Manager, Business Unit Support and Continuous Improvement

<50M USD

Services (non-Government)

Harnessing Adopt for Successful Workday Platform Implementation

Jan 14, 2025

The Adopt product has been key to our success of implementing and driving the adoption of our Workday platform and has allowed us to experience some deflection in service tickets due to the in app support we are able to offer

Great tool for in-platform overlays to identify new features, guide users and track usage

Nov 26, 2024

Creating product tours is very simple, making it very convenient to announce new features and measure their impact. From the beginning of our relationship they have shown careful attention to detail and prompt response times.