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Logo of Nexthink Adopt

Nexthink Adopt

byNexthink
in Digital Adoption Platforms
4.7

Overview

Product Information on Nexthink Adopt

Updated 13th October 2025

What is Nexthink Adopt?

Nexthink Adopt is a software designed to facilitate the management of digital employee experience by enabling organizations to monitor, analyze, and improve the adoption of IT resources and services. The software provides insights into employee interactions with technology, allowing IT teams to identify usage patterns, address support issues, and deploy targeted guidance for specific applications or workflows. Nexthink Adopt supports the implementation of technology changes by automating communications, tracking engagement levels, and collecting feedback directly from users. This software assists businesses in optimizing the rollout of new tools and updates while helping reduce resistance to change and streamlining support efforts for improved productivity and operational efficiency.

Nexthink Adopt Pricing

Nexthink Adopt software uses a subscription-based pricing model, with costs typically determined by the number of endpoints or users. The software structure often includes multiple tiers based on features and scale, with pricing varying according to the selected plan and deployment size. Custom quotes are available depending on organizational requirements and requested functionalities.

Overall experience with Nexthink Adopt

Human Resource Officer
250M - 500M USD, Transportation
FAVORABLE

“Super quick to launch SaaS product tours to meet our needs for in-app guides”

5.0
Jun 30, 2025
It’s a fantastic platform at the core by design itsef, helping users understand our SaaS products using proper navigation, tooltips, and seamless integration with our existing platforms.
Director Digital HR
10B - 30B USD, Manufacturing
CRITICAL

“Talent Management adoption tool”

3.0
Sep 23, 2020
When we started working with AppLearn they were a fairly new vendor on the market. There account management was and is stil lacking a bit of maturity and they sometimes comes across as unprofessional. Things are moving in the right direction now though their overall offering is now quite strong.

About Company

Company Description

Updated 7th February 2024

Nexthink is a digital employee experience management company. The company is helping IT leaders with data insights into employees’ daily experiences of technology at the device level – freeing IT to progress from reactive problem solving to proactive optimization. Nexthink enables its more than 1,100 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2004
Head office location
Lausanne, Switzerland
Number of employees
501 - 1000
Website
http://www.nexthink.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Nexthink Adopt
Performance of Nexthink Adopt Across Market Features

Nexthink Adopt Likes & Dislikes

Like

The user interface is so simple and easy that when I first used Nexthink Adopt. I really liked building flows and exploring the performance of the flows with its Event analysis tools.

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Like

It took some time to figure out what part of their offering that worked the best. We invested a lot of time into smart pages which never really took off. Their in tool-help option worked the best for us.

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Like

It allows us to easily segment users and collect key user feedback directly in the app which is essential to improve efficiency and user experience across a variety of platforms.

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Dislike

I have to say there is nothing much that I dislike and the only thing that I miss is a folder option for checklist items.

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Dislike

Quite limited customization options and the UI/UX is a big out dated.

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Dislike

Takes some time to build complex triggers that span multiple pages and have a branching logic.

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Peer Discussions

Nexthink Adopt Reviews and Ratings

4.7

(28 Ratings)

Rating Distribution

5 Star
50%
4 Star
46%
3 Star
4%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.3

Service & Support

4.6

Product Capabilities

4.5

Last 12 Months
Filter Reviews
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Reviewer Type
Reviewer's Company Size
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Reviewer's Region
Reviewer's Job Function
  • Human Resource Officer
    50M-1B USD
    Transportation
    Review Source

    Super quick to launch SaaS product tours to meet our needs for in-app guides

    5.0
    Jun 30, 2025
    It’s a fantastic platform at the core by design itsef, helping users understand our SaaS products using proper navigation, tooltips, and seamless integration with our existing platforms.
  • IT Infrastructure Specialist
    1B-10B USD
    Manufacturing
    Review Source

    Robust and great for building incredible product tours and onboarding checklist

    5.0
    Apr 2, 2025
    It effectively supports the creation of robust tours and very helpful assistance environment for users that enables quick adoption of our technology.
  • Senior Application Engineer
    1B-10B USD
    Manufacturing
    Review Source

    Excellent platform to segment users and implement short feature walkthroughs

    5.0
    Mar 7, 2025
    Very effective in serving up communications, tips, aids, and announcements to our users and its intuitive reporting features make it easy to gain insights into the performance of our various tours and surveys.
  • Manager, Business Unit Support and Continuous Improvement
    <50M USD
    Services (non-Government)
    Review Source

    Harnessing Adopt for Successful Workday Platform Implementation

    5.0
    Jan 14, 2025
    The Adopt product has been key to our success of implementing and driving the adoption of our Workday platform and has allowed us to experience some deflection in service tickets due to the in app support we are able to offer
  • Senior Application Engineer
    1B-10B USD
    Manufacturing
    Review Source

    Great tool for in-platform overlays to identify new features, guide users and track usage

    5.0
    Nov 26, 2024
    Creating product tours is very simple, making it very convenient to announce new features and measure their impact. From the beginning of our relationship they have shown careful attention to detail and prompt response times.
Showing Result 1-5 of 28

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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