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  3. NiCE CXone
Logo of NiCE CXone

NiCE CXone

byNiCE
in
4.3
2026
Market Presence: Contact Center as a Service, Customer Service Knowledge Management Systems

Overview

Product Information on NiCE CXone

Updated 10th February 2026

What is NiCE CXone?

CXone is a cloud-based, AI-powered software that offers a suite of contact center solutions designed to support omnichannel interactions, workforce engagement, and analytics. The software provides features such as automatic call distribution, interactive voice response, digital channel management, and real-time reporting. CXone enables organizations to manage customer communications across multiple channels including voice, chat, email, and social media. It supports agent performance tracking and quality management, aiming to optimize customer experience and operational efficiency in customer service environments. Organizations use CXone as a unified platform to address customer inquiries, streamline workflows, and monitor service metrics.

NiCE CXone Pricing

CXone software uses a subscription-based pricing model, typically structured per user per month, with different tiers based on features and deployment choices. The pricing may vary according to the number of users, selected modules, and required functionalities, with optional add-ons available for advanced capabilities.

Overall experience with NiCE CXone

ADMINISTRATIVE COORDINATOR
<50M USD, Services (non-Government)
FAVORABLE

“Real-Time Insights Enable Better Decisions Yet Price Remains a Barrier”

4.0
Jan 12, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
There are no reviews in this category.
CRITICAL

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2026
For Market:
Contact Center as a Service

About Company

Company Description

Updated 5th January 2026

NICE Ltd. is a global technology company specializing in customer experience management software. NiCE provides one AI platform to transform customer experience at scale. Smarter AI, Better experiences. One platform. NiCE powers every interaction helping enterprises deliver consistent, scalable, and meaningful CX at every point of engagement.

Company Details

Updated 5th January 2026
Company type
Public
Year Founded
1999
Head office location
Hoboken, United States
Number of employees
5001 - 10000
Website
http://www.nice.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top NiCE CXone Alternatives

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4.6
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3. Zendesk for customer service
4.3
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Peer Discussions

NiCE CXone Reviews and Ratings

4.3

(3 Ratings)

Rating Distribution

5 Star
33%
4 Star
67%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • ADMINISTRATIVE COORDINATOR
    <50M USD
    Services (non-Government)
    Review Source

    Real-Time Insights Enable Better Decisions Yet Price Remains a Barrier

    4.0
    Jan 12, 2026
    Provides actionable insights for better decision making and improved service levels
  • ADMINISTRATIVE COORDINATOR
    <50M USD
    Services (non-Government)
    Review Source

    Real-Time Insights Enable Better Decisions Yet Price Remains a Barrier

    4.0
    Jan 12, 2026
    Provides actionable insights for better decision making and improved service levels
  • Read All 3 Reviews

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Recommended Gartner Insights

  • Critical Capabilities for Customer Service Knowledge Management Systems
  • Magic Quadrant for Customer Service Knowledge Management Systems
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Reviewer Insights for: NiCE CXone

NiCE CXone Likes & Dislikes

Like

Managers and agents can access features on the go via mobile devices

Like

Managers and agents can access features on the go via mobile devices

Like

Managers and agents can access features on the go via mobile devices