Name: NTT DATA Managed Network Services
Rating: 4.3 (43 reviews)

Overview

Service Information on NTT DATA Managed Network Services

Updated 13th October 2025

What is NTT DATA Managed Network Services?

NTT DATA Managed Network Services is a software that provides network management capabilities for organizations, aimed at supporting the operation, monitoring, and optimization of both wired and wireless network infrastructure. The software offers features such as real-time network monitoring, incident management, performance analytics, and automated configuration updates. It seeks to address challenges related to network reliability, scalability, and security by centralizing oversight and simplifying operational tasks. By enabling proactive identification of network issues and facilitating routine maintenance, the software helps organizations maintain consistent connectivity, minimize downtime, and support day-to-day business activities dependent on effective network communications.

Overall experience with NTT DATA Managed Network Services

DIRECTOR

3B - 10B USD, Healthcare and Biotech

FAVORABLE

“Excellence in vision and ability to execute but do not expect miracles.”

4.0

Jan 12, 2026

Overall my experience with NTT has been excellent, it is great to be able to work with a company that is both on the bleeding edge of technological innovation and able to bring products and services to market that have real impact.

GLOBAL INFRASTRUCTURE AND NETWORK MANAGE

500M - 1B USD, Miscellaneous

CRITICAL

“Exploring the Aspects of Value Addition in NTT's Customer Services”

3.0

Feb 25, 2025

Overall experience with NTT is ok and they are reactive when issues are reported, they need to improve more on proactive for value added services to customers.

About Company

Company Description

NTT DATA is an established global IT services provider that has its operations spread over 50 countries, with its main operations centered in Tokyo. The main industry problem that it seeks to address is the need for technological innovation. To this end, NTT DATA works towards creating better solutions for day-to-day life by connecting people. Its broad range of services includes consulting, application, business process, cloud, and infrastructure services that cater to both businesses and governments across the globe. The company's unique culture, which has evolved over the past five decades, emphasises on being people-oriented and focusing on getting the small details right, with the aim to make a significant impact globally. This culture combines the influence of a global brand with the dynamism and passion typically associated with entrepreneurship.

Company Details

Year Founded

1967

Head office location

Tokyo, Japan

Number of employees

10001+

Annual Revenue

10B-30B USD

Website

http://www.nttdata.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About NTT DATA Managed Network Services

Reviewer Insights for: NTT DATA Managed Network Services

Deciding Factors: NTT DATA Managed Network Services Vs. Market Average

Performance of NTT DATA Managed Network Services Across Market Features

NTT DATA Managed Network Services Likes & Dislikes

Innovative, NTT has a true platform on which it has built its service offering where most vendors still push a collage of tools, integration and automation. FinOps: the platform approach enables NTT to offer an elastic and predictable cost model, all-in, with no hidden costs (until now). Evergreen: Through the platform approach NTT can push new features to their own teams and customers very efficiently and for the customers.

They are good with weekly reporting and also the support from the Onsite (Belgium) team is good.

1. NTT's service is of very high quality; there are no serious complaints. 2. NTT drives innovation and therefore increases quality and efficiency. 3. The long-term reliability has been outstanding for more than 5 years, service is continuously on high level.

It has been a struggle to get full visibility and support from the organization. Behind the platform there remains a strong need for people which puts an asterisk behind the fully automated which was pitched. At a financial and operational level, there were and still are issues with global central account management, consolidated electronic reporting,... which was a surprise for such a group.

Services - Offshore support has a gap in capability.

1. The transition into the contract was risky, but ended well; quality could have been better. 2. While our service is exceptionally good, NTTs other contracts within our company are not as closely linked as a customer could wish. 3. Temporarily NTT might fall back on minor formal tasks.

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NTT DATA Managed Network Services Reviews and Ratings

Recommended Gartner Insights

1B-10B USD

Healthcare and Biotech

Review Source

Excellence in vision and ability to execute but do not expect miracles.

IT Manager

10B+ USD

Consumer Goods

NTT's service is managed exceptionally well. Innovations to come let us look most positively into the future.

5.0

Jan 16, 2026

After a difficult transition, NTT was able to continuously improve operational quality. Later on, they started implementing innovations. With their very reliable Service Management Team, automation and quality-centered approach, they deliver exceptional quality and succeed in preventing damage on customer side and penalty payments for SLA issues. NTT is often mentioned as a model of a good provider and the benchmark on how external support needs to look like.

Director of IT

Travel and Hospitality

Smooth running after a bumpy start

Jan 21, 2026

It's clear that NTT wants to work in partnership with us to develop both organisations for mutual benefit. The initial hump of transition planning and execution overran due to numerous factors, which stalled what was otherwise a successful implementation. Now focus has shifted to BAU activities, we need to work together on the value-add service management functions. Overall I'm happy with the service we're getting.

Manager of IT Services

Banking

Depth of Engineering Skills Enables Global Capability But Planning Is Essential

Jan 23, 2026

Service has been good. Engineering quality has been faultless.

Manufacturing

Partnership With NTT Data Noted For Expertise, Some Clarity Issues Reported

Strong partnership between the business and NTT Data, listening to feedback and working with us on enhancing the service.

Overview

Service Information on NTT DATA Managed Network Services

What is NTT DATA Managed Network Services?

NTT DATA Managed Network Services Pricing

Overall experience with NTT DATA Managed Network Services

“Excellence in vision and ability to execute but do not expect miracles.”

“Exploring the Aspects of Value Addition in NTT's Customer Services”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About NTT DATA Managed Network Services

Reviewer Insights for: NTT DATA Managed Network Services

Deciding Factors: NTT DATA Managed Network Services Vs. Market Average

Performance of NTT DATA Managed Network Services Across Market Features

NTT DATA Managed Network Services Likes & Dislikes

Top NTT DATA Managed Network Services Alternatives

Peer Discussions

NTT DATA Managed Network Services Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

User Sentiment About NTT DATA Managed Network Services

Reviewer Insights for: NTT DATA Managed Network Services

Deciding Factors: NTT DATA Managed Network Services Vs. Market Average

Performance of NTT DATA Managed Network Services Across Market Features

NTT DATA Managed Network Services Likes & Dislikes

Recommended Gartner Insights

Top NTT DATA Managed Network Services Alternatives

NTT DATA Managed Network Services Reviews and Ratings

1. HCLTech Managed Network Services

2. Hughes Network Systems Managed Network Services

3. Wipro Managed Network Services

Excellence in vision and ability to execute but do not expect miracles.

NTT's service is managed exceptionally well. Innovations to come let us look most positively into the future.

Smooth running after a bumpy start

Depth of Engineering Skills Enables Global Capability But Planning Is Essential

Partnership With NTT Data Noted For Expertise, Some Clarity Issues Reported

4.3

(43 Ratings)

Rating Distribution

Customer Experience

Service Capabilities