Overview
Service Information on NTT DATA Managed Network Services
What is NTT DATA Managed Network Services?
NTT DATA Managed Network Services Pricing
Overall experience with NTT DATA Managed Network Services
“Excellence in vision and ability to execute but do not expect miracles.”
“Exploring the Aspects of Value Addition in NTT's Customer Services”
About Company
Company Description
NTT DATA is an established global IT services provider that has its operations spread over 50 countries, with its main operations centered in Tokyo. The main industry problem that it seeks to address is the need for technological innovation. To this end, NTT DATA works towards creating better solutions for day-to-day life by connecting people. Its broad range of services includes consulting, application, business process, cloud, and infrastructure services that cater to both businesses and governments across the globe. The company's unique culture, which has evolved over the past five decades, emphasises on being people-oriented and focusing on getting the small details right, with the aim to make a significant impact globally. This culture combines the influence of a global brand with the dynamism and passion typically associated with entrepreneurship.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About NTT DATA Managed Network Services
Reviewer Insights for: NTT DATA Managed Network Services
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Performance of NTT DATA Managed Network Services Across Market Features
NTT DATA Managed Network Services Likes & Dislikes
Innovative, NTT has a true platform on which it has built its service offering where most vendors still push a collage of tools, integration and automation. FinOps: the platform approach enables NTT to offer an elastic and predictable cost model, all-in, with no hidden costs (until now). Evergreen: Through the platform approach NTT can push new features to their own teams and customers very efficiently and for the customers.
They are good with weekly reporting and also the support from the Onsite (Belgium) team is good.
1. NTT's service is of very high quality; there are no serious complaints. 2. NTT drives innovation and therefore increases quality and efficiency. 3. The long-term reliability has been outstanding for more than 5 years, service is continuously on high level.
It has been a struggle to get full visibility and support from the organization. Behind the platform there remains a strong need for people which puts an asterisk behind the fully automated which was pitched. At a financial and operational level, there were and still are issues with global central account management, consolidated electronic reporting,... which was a surprise for such a group.
Services - Offshore support has a gap in capability.
1. The transition into the contract was risky, but ended well; quality could have been better. 2. While our service is exceptionally good, NTTs other contracts within our company are not as closely linked as a customer could wish. 3. Temporarily NTT might fall back on minor formal tasks.
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Peer Discussions
NTT DATA Managed Network Services Reviews and Ratings
- DIRECTOR1B-10B USDHealthcare and BiotechReview Source
Excellence in vision and ability to execute but do not expect miracles.
Overall my experience with NTT has been excellent, it is great to be able to work with a company that is both on the bleeding edge of technological innovation and able to bring products and services to market that have real impact. - IT Manager10B+ USDConsumer GoodsReview Source
NTT's service is managed exceptionally well. Innovations to come let us look most positively into the future.
After a difficult transition, NTT was able to continuously improve operational quality. Later on, they started implementing innovations. With their very reliable Service Management Team, automation and quality-centered approach, they deliver exceptional quality and succeed in preventing damage on customer side and penalty payments for SLA issues. NTT is often mentioned as a model of a good provider and the benchmark on how external support needs to look like. - Director of IT1B-10B USDTravel and HospitalityReview Source
Smooth running after a bumpy start
It's clear that NTT wants to work in partnership with us to develop both organisations for mutual benefit. The initial hump of transition planning and execution overran due to numerous factors, which stalled what was otherwise a successful implementation. Now focus has shifted to BAU activities, we need to work together on the value-add service management functions. Overall I'm happy with the service we're getting. - Manager of IT Services1B-10B USDBankingReview Source
Depth of Engineering Skills Enables Global Capability But Planning Is Essential
Service has been good. Engineering quality has been faultless. - IT Manager1B-10B USDManufacturingReview Source
Partnership With NTT Data Noted For Expertise, Some Clarity Issues Reported
Strong partnership between the business and NTT Data, listening to feedback and working with us on enhancing the service.