Overview
Product Information on OpenText Content Management (Extended ECM)
What is OpenText Content Management (Extended ECM)?
OpenText Content Management (Extended ECM) Pricing
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Overall experience with OpenText Content Management (Extended ECM)
“Versatile, Expanding Feature Set and Helpful Support Noted, but Offset by Inconsistent Interfaces and Client-Side Software Issues”
“Good collaboration but some challenges communicating our need clearly leading into long definition phase”
About Company
Company Description
OpenText powers and protects information. As a global secure information management provider for businesses, OpenText tools span content management, artificial intelligence (AI), cybersecurity, cloud, and business networks. For over 30 years, OpenText has helped organizations manage and protect their data and documents while modernizing their information architecture. Its integrated hub connects information across departments and applications to enhance employee experience, productivity, and collaboration, while making information structured and searchable through AI, machine learning, and semantic search. In addition, OpenText delivers endpoint security and digital life protection solutions to safeguard businesses against cyberattacks and data breaches.
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User Sentiment About OpenText Content Management (Extended ECM)
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OpenText Content Management (Extended ECM) Likes & Dislikes
The standout features are the high degree of customizability and adaptability to suit different business needs, organization types, etc. In addition, the broad range of integrations available for the vendors other products and 3rd-party products are very useful. Finally, the product is constantly being upgraded and improved upon to keep up with modern needs and trends in the industry.
Handling the change management, ability to integrate to other solutions via API, direction of the product development
Efficient searching. Secure, scalable, and compliant solutions. Extensive integration with SAP ERP, Salesforce, Microsoft 365, etc. to eliminate content silos and enable viewing of content within the context of business processes / primary applications.
The main issues or weaknesses with the product are poor or incomplete documentation, often requiring reaching out for assistance on things that we would be able to figure out for ourselves if it were properly documented. Also, the product supports a handful of user interfaces, not all of which are able to perform the same functions which means we are also stuck supporting multiple interfaces for our organization. Finally, the client-side software is lacking and has a lot of bugs and problems, as well as lack of integration with modern OS software and features.
Some of the features were sold to us as working solutions with a little too light thought, leading to later confusion of the capabilities. The new tag-feature is not global but tied to a single master workspace, thus preventing us to use it properly when using both master and project worspaces. There is no way to change or fix any metadata for the old revisions (mostly freezing is ok but sometimes some additional info would be needed to add later on).
Support services are reliable and knowledgeable, however resolution times are sometimes quite long. Customer specific patches or hot fixes might not always be thoroughly tested by OT engineering, resulting in additional time for testing by Customer and/or rejection of incomplete fixes.
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OpenText Content Management (Extended ECM) Reviews and Ratings
- Engineer50M-1B USDEnergy and UtilitiesReview Source
Good collaboration but some challenges communicating our need clearly leading into long definition phase
People are friendly and good cooperation with the implementation team. Sometimes things take quite much time, when other people outside the implementation team are needed, e.g. sales, product development etc. Licensing and billing is handled from North America and there have been some issues and lack of communication between local EU teams and those. Some needed features were lacking but we were able to influence and cooperate with the product development. - Operations ManagerGov't/PS/EdGovernmentReview Source
Versatile, Expanding Feature Set and Helpful Support Noted, but Offset by Inconsistent Interfaces and Client-Side Software Issues
Overall our experience with OpenText has been positive. Their staff have been particularly helpful. - IT AssociateGov't/PS/EdGovernmentReview Source
Compliant and secure digital municipal record management with OpenText
Content Server / Extended ECM solution delivers robust records management capabilities that enable full compliance with legislative, regulatory and audit requirements for public sector recordkeeping. - Software DeveloperGov't/PS/EdGovernmentReview Source
WebReports and LiveReports Enhance Reporting and Interface Flexibility in Content Server
We've used OpenText Content Server (formerly Livelink) for close to two decades, and it has been an exceptional product for managing our agency's content. As a developer, I like that it provides a lot of tools that let us create customized UIs for presenting content, as well as the API for integrating with our business processes. - IT Associate10B+ USDBankingReview Source
API Capabilities Noted Amid Ongoing Reliance On Support For Issue Resolution
The support response has been good, mostly due to the quick responses. Unfortunately, the need to always reach out to them due to poor documentation on the versions we use makes it impossible for us to solve issues on our own and always reach out to them.