Overview
Product Information on OpenText Content Management (Extended ECM)
What is OpenText Content Management (Extended ECM)?
OpenText Content Management (Extended ECM) Pricing
OpenText Content Management (Extended ECM) Product Images


OpenText powers and protects information. As a global secure information management provider for businesses, OpenText tools span content management, artificial intelligence (AI), cybersecurity, cloud, and business networks. For over 30 years, OpenText has helped organizations manage and protect their data and documents while modernizing their information architecture. Its integrated hub connects information across departments and applications to enhance employee experience, productivity, and collaboration, while making information structured and searchable through AI, machine learning, and semantic search. In addition, OpenText delivers endpoint security and digital life protection solutions to safeguard businesses against cyberattacks and data breaches.
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The standout features are the high degree of customizability and adaptability to suit different business needs, organization types, etc. In addition, the broad range of integrations available for the vendors other products and 3rd-party products are very useful. Finally, the product is constantly being upgraded and improved upon to keep up with modern needs and trends in the industry.
Handling the change management, ability to integrate to other solutions via API, direction of the product development
Efficient searching. Secure, scalable, and compliant solutions. Extensive integration with SAP ERP, Salesforce, Microsoft 365, etc. to eliminate content silos and enable viewing of content within the context of business processes / primary applications.
The main issues or weaknesses with the product are poor or incomplete documentation, often requiring reaching out for assistance on things that we would be able to figure out for ourselves if it were properly documented. Also, the product supports a handful of user interfaces, not all of which are able to perform the same functions which means we are also stuck supporting multiple interfaces for our organization. Finally, the client-side software is lacking and has a lot of bugs and problems, as well as lack of integration with modern OS software and features.
Some of the features were sold to us as working solutions with a little too light thought, leading to later confusion of the capabilities. The new tag-feature is not global but tied to a single master workspace, thus preventing us to use it properly when using both master and project worspaces. There is no way to change or fix any metadata for the old revisions (mostly freezing is ok but sometimes some additional info would be needed to add later on).
Support services are reliable and knowledgeable, however resolution times are sometimes quite long. Customer specific patches or hot fixes might not always be thoroughly tested by OT engineering, resulting in additional time for testing by Customer and/or rejection of incomplete fixes.