• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In

Overview

Product Information on OpenText Content Management (Extended ECM)

Updated 19th July 2023

What is OpenText Content Management (Extended ECM)?

OpenText Extended ECM is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Extended ECM brings content and processes together to provide access to information when and where it’s needed to improve decision-making and drive operational effectiveness.

OpenText Content Management (Extended ECM) Pricing

OpenText Content Management (Extended ECM) Product Images

Extended ECM Landing Page
Extended ECM Landing Page

Overall experience with OpenText Content Management (Extended ECM)

Operations Manager
Gov't/PS/ED <5,000 Employees, Government
FAVORABLE

“Versatile, Expanding Feature Set and Helpful Support Noted, but Offset by Inconsistent Interfaces and Client-Side Software Issues”

4.0
Jan 13, 2026
Overall our experience with OpenText has been positive. Their staff have been particularly helpful.
Engineer
500M - 1B USD, Energy and Utilities
CRITICAL

“Good collaboration but some challenges communicating our need clearly leading into long definition phase”

3.0
Jan 16, 2026
People are friendly and good cooperation with the implementation team. Sometimes things take quite much time, when other people outside the implementation team are needed, e.g. sales, product development etc. Licensing and billing is handled from North America and there have been some issues and lack of communication between local EU teams and those. Some needed features were lacking but we were able to influence and cooperate with the product development.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Peer Discussions

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

  1. Home
  2. /
  3. OpenText Content Management (Extended ECM)
Logo of OpenText Content Management (Extended ECM)

OpenText Content Management (Extended ECM)

byOpenText
in
4.3
Market Presence: Document Management, Digital Communications Governance and Archiving Solutions

About Company

Company Description

Updated 13th January 2026

OpenText powers and protects information. As a global secure information management provider for businesses, OpenText tools span content management, artificial intelligence (AI), cybersecurity, cloud, and business networks. For over 30 years, OpenText has helped organizations manage and protect their data and documents while modernizing their information architecture. Its integrated hub connects information across departments and applications to enhance employee experience, productivity, and collaboration, while making information structured and searchable through AI, machine learning, and semantic search. In addition, OpenText delivers endpoint security and digital life protection solutions to safeguard businesses against cyberattacks and data breaches.

Company Details

Updated 13th January 2026
Company type
Public
Year Founded
1991
Head office location
Waterloo, Canada
Number of employees
10001+
Annual Revenue
3B-10B USD
Website
http://www.opentext.com

Do You Manage Peer Insights at OpenText?

Access Vendor Portal to update and manage your profile.

User Sentiment About OpenText Content Management (Extended ECM)
Reviewer Insights for: OpenText Content Management (Extended ECM)
Deciding Factors: OpenText Content Management (Extended ECM) Vs. Market Average

OpenText Content Management (Extended ECM) Likes & Dislikes

Like

The standout features are the high degree of customizability and adaptability to suit different business needs, organization types, etc. In addition, the broad range of integrations available for the vendors other products and 3rd-party products are very useful. Finally, the product is constantly being upgraded and improved upon to keep up with modern needs and trends in the industry.

Like

Handling the change management, ability to integrate to other solutions via API, direction of the product development

Like

Efficient searching. Secure, scalable, and compliant solutions. Extensive integration with SAP ERP, Salesforce, Microsoft 365, etc. to eliminate content silos and enable viewing of content within the context of business processes / primary applications.

Dislike

The main issues or weaknesses with the product are poor or incomplete documentation, often requiring reaching out for assistance on things that we would be able to figure out for ourselves if it were properly documented. Also, the product supports a handful of user interfaces, not all of which are able to perform the same functions which means we are also stuck supporting multiple interfaces for our organization. Finally, the client-side software is lacking and has a lot of bugs and problems, as well as lack of integration with modern OS software and features.

Dislike

Some of the features were sold to us as working solutions with a little too light thought, leading to later confusion of the capabilities. The new tag-feature is not global but tied to a single master workspace, thus preventing us to use it properly when using both master and project worspaces. There is no way to change or fix any metadata for the old revisions (mostly freezing is ok but sometimes some additional info would be needed to add later on).

Dislike

Support services are reliable and knowledgeable, however resolution times are sometimes quite long. Customer specific patches or hot fixes might not always be thoroughly tested by OT engineering, resulting in additional time for testing by Customer and/or rejection of incomplete fixes.

Recommended Gartner Insights

  • Critical Capabilities for Document Management
  • Magic Quadrant for Document Management

Top OpenText Content Management (Extended ECM) Alternatives

OpenText Content Management (Extended ECM) Reviews and Ratings

Logo of Google Drive
1. Google Drive
4.6
(8525 Ratings)
Logo of OneDrive
2. OneDrive
4.5
(2880 Ratings)
Logo of Microsoft 365
3. Microsoft 365
4.5
(2378 Ratings)
View All Alternatives
Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Engineer
    50M-1B USD
    Energy and Utilities
    Review Source

    Good collaboration but some challenges communicating our need clearly leading into long definition phase

    3.0
    Jan 16, 2026
    People are friendly and good cooperation with the implementation team. Sometimes things take quite much time, when other people outside the implementation team are needed, e.g. sales, product development etc. Licensing and billing is handled from North America and there have been some issues and lack of communication between local EU teams and those. Some needed features were lacking but we were able to influence and cooperate with the product development.
  • Operations Manager
    Gov't/PS/Ed
    Government
    Review Source

    Versatile, Expanding Feature Set and Helpful Support Noted, but Offset by Inconsistent Interfaces and Client-Side Software Issues

    4.0
    Jan 13, 2026
    Overall our experience with OpenText has been positive. Their staff have been particularly helpful.
  • IT Associate
    Gov't/PS/Ed
    Government
    Review Source

    Compliant and secure digital municipal record management with OpenText

    5.0
    Feb 20, 2026
    Content Server / Extended ECM solution delivers robust records management capabilities that enable full compliance with legislative, regulatory and audit requirements for public sector recordkeeping.
  • Software Developer
    Gov't/PS/Ed
    Government
    Review Source

    WebReports and LiveReports Enhance Reporting and Interface Flexibility in Content Server

    5.0
    Jan 13, 2026
    We've used OpenText Content Server (formerly Livelink) for close to two decades, and it has been an exceptional product for managing our agency's content. As a developer, I like that it provides a lot of tools that let us create customized UIs for presenting content, as well as the API for integrating with our business processes.
  • IT Associate
    10B+ USD
    Banking
    Review Source

    API Capabilities Noted Amid Ongoing Reliance On Support For Issue Resolution

    4.0
    Dec 9, 2025
    The support response has been good, mostly due to the quick responses. Unfortunately, the need to always reach out to them due to poor documentation on the versions we use makes it impossible for us to solve issues on our own and always reach out to them.
...
Showing Result 1-5 of 241

Showing data for 215 ratings and reviews for Document Management market. View all 245 ratings and reviews across markets for a complete picture.

4.3

(215 Ratings)

Rating Distribution

5 Star
33%
4 Star
47%
3 Star
19%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.0

Integration & Deployment

4.1

Service & Support

4.0

Product Capabilities

4.4