Overview
Product Information on OpenText Service Management
Updated 13th October 2025
What is OpenText Service Management?
OpenText Service Management Pricing
Overall experience with OpenText Service Management
It Manager
<50M USD, ManufacturingFAVORABLE
“A robust and flexible platform for IT service management”
Our experience with SMAX has been decidedly positive. We use it daily for IT service management, and it has proven to be a solid, stable product that can grow with the organization's needs. It has helped us streamline and manage processes, reducing manual tasks and improving overall visibility of team work.
Team Lead Modern Workplace
1B - 3B USD, Consumer GoodsCRITICAL
“Miss the mark through unpolished features and incorrect published documentation.”
We remain positive that we will be able to extract more value from the application with greater configuration and adoption while at the same time we are aware that the application falls short on some of its promises.
About Company
Company Description
OpenText powers and protects information. As a global secure information management provider for businesses, OpenText tools span content management, artificial intelligence (AI), cybersecurity, cloud, and business networks. For over 30 years, OpenText has helped organizations manage and protect their data and documents while modernizing their information architecture. Its integrated hub connects information across departments and applications to enhance employee experience, productivity, and collaboration, while making information structured and searchable through AI, machine learning, and semantic search. In addition, OpenText delivers endpoint security and digital life protection solutions to safeguard businesses against cyberattacks and data breaches.
Company Details
Company type
Public
Year Founded
1991
Head office location
Waterloo, Canada
Number of employees
10001+
Annual Revenue
3B-10B USD
Website
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OpenText Service Management Reviews and Ratings
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- It Manager<50M USDManufacturingReview Source
A robust and flexible platform for IT service management
Our experience with SMAX has been decidedly positive. We use it daily for IT service management, and it has proven to be a solid, stable product that can grow with the organization's needs. It has helped us streamline and manage processes, reducing manual tasks and improving overall visibility of team work. - Solution Area Architect1B-10B USDTelecommunicationReview Source
Product Offers Cost Savings Yet Faces Challenges in CMDB and ITSM Process Integration
Good performer, cost effective way for implementing ITSM processes in general - IT ManagerGov't/PS/EdGovernmentReview Source
The OpenText portal highlights an intuitive and comprehensive product, but its price is considered unfavorable.
Although we still feel like we're only getting the tip of the iceberg, we've already been featured on the OpenText portal as a case study. - IT ManagerGov't/PS/EdGovernmentReview Source
Platform, Integration Studio, Opendata and Addon Marketplace Valued Despite Challenges With Cost and Licensing
presence of previous solution, upgrade cost and integration with cloud management - Team Lead Modern Workplace1B-10B USDConsumer GoodsReview Source
Miss the mark through unpolished features and incorrect published documentation.
We remain positive that we will be able to extract more value from the application with greater configuration and adoption while at the same time we are aware that the application falls short on some of its promises.
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