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  1. Home
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  3. Oracle Customer Experience (CX)
Logo of Oracle Customer Experience (CX)

Oracle Customer Experience (CX)

byOracle
in
4.4
Market Presence: Digital Experience Platforms, Ad Tech Platforms (Transitioning to Advertising Platforms)

Overview

Product Information on Oracle Customer Experience (CX)

Updated 13th October 2025

What is Oracle Customer Experience (CX)?

Oracle Customer Experience (CX) is a software suite designed to support organizations in managing and improving customer interactions across multiple channels. The software includes modules for sales automation, marketing, commerce, and customer service, facilitating centralized management of customer data and communications. Oracle Customer Experience (CX) enables users to streamline sales processes, personalize marketing campaigns, orchestrate omnichannel commerce, and deliver consistent support through various touchpoints. The software aims to improve customer engagement by integrating customer information, tracking behavior, and providing tools to analyze customer journeys. Business problems addressed include fragmented customer data, inefficient service management, and challenges in delivering coordinated cross-channel experiences.

Oracle Customer Experience (CX) Pricing

Oracle Customer Experience CX software uses a subscriptionbased pricing model typically structured by product modules and user volume Organizations can select different modules such as sales marketing or service with pricing based on the chosen functionality and number of users Additional features and support options may affect the total subscription cost Pricing details are available upon request from Oracle

Overall experience with Oracle Customer Experience (CX)

IT Associate
<50M USD, IT Services
FAVORABLE

“Exploring the AI-Driven Analytics of Oracle Customer Experience”

4.0
Oct 17, 2024
Oracle Customer Experience is well regarded for its ability to provide robust, data-driven, customer relationship management solutions
Lic.
<50M USD, Telecommunication
CRITICAL

“Complicated on implementation, integrations and more, as must of the ORACLE products ”

2.0
Sep 20, 2022
It is a hard to implement platform, as all the ORACLE Products you dot have the level of suppont required

About Company

Company Description

Updated 6th March 2025

Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.

Company Details

Updated 13th March 2024
Company type
Public
Year Founded
1977
Head office location
Redwood Shores, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.oracle.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Oracle Customer Experience (CX) Reviews and Ratings

4.4

(7 Ratings)

Rating Distribution

5 Star
57%
4 Star
29%
3 Star
0%
2 Star
14%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.1

Service & Support

4.1

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
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Reviewer's Job Function
  • IT Associate
    <50M USD
    IT Services
    Review Source

    Exploring the AI-Driven Analytics of Oracle Customer Experience

    4.0
    Oct 17, 2024
    Oracle Customer Experience is well regarded for its ability to provide robust, data-driven, customer relationship management solutions
  • CONSULTANT
    10B+ USD
    IT Services
    Review Source

    Oracle Suite: Driving Personalized Customer Experiences

    5.0
    Sep 23, 2024
    Oracle customer experience has been a great enabler for us, providing the best solutions for sales and marketing, providing us with a great unified platform for analyzing customer data and interaction, enabling our team to deliver personalized and efficient customer experience
  • presale engineer
    <50M USD
    Telecommunication
    Review Source

    Oracle advertising and cx experience on job training

    5.0
    Jun 20, 2023
    overall, I have a positive experience with oracle advertising and customer experience. it is a comprehensive suite of application that can help business of all sizes to create,manage,serve and nurture lasting customer relationship.
  • IT Expert
    1B-10B USD
    Telecommunication
    Review Source

    Oracle CX is a verified service.

    4.0
    May 2, 2023
    Oracle Customer Experience is a fundamental service Oracle shall be proud of I am also a witness in terms of its ERP services such as finance, human resource, project management and supply chain - sourcing, logistics and related, Integration with billing and customer relationship platforms, customization services and service requests.
  • Lic.
    <50M USD
    Telecommunication
    Review Source

    Complicated on implementation, integrations and more, as must of the ORACLE products

    2.0
    Sep 20, 2022
    It is a hard to implement platform, as all the ORACLE Products you dot have the level of suppont required
Showing Result 1-5 of 9

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Reviewer Insights for: Oracle Customer Experience (CX)
Performance of Oracle Customer Experience (CX) Across Market Features

Oracle Customer Experience (CX) Likes & Dislikes

Like

ai-driven analytics and personalization comprehensive lead and sales management integration and customization

Like

The presentations where really good and some implemented things

Like

Oracle Suite greatly integrates with all of its provided solutions like ERP, SCM and more. Advanced analytics and artificial intelligence provide the best insights which allows the us to take more balanced decision making. AT the same time, it adheres to provide best in class Secuity features enabling to Comply with regulation likewise of GDPR

Dislike

complex implementation steep learning curve high cost

Dislike

Price and support

Dislike

The only thing I would like to highlight here is that only the one-time implementation was complex one which required a lot and migration was also quite difficult