Overview
Product Information on Oracle HR Help Desk Cloud Service
What is Oracle HR Help Desk Cloud Service?
Oracle HR Help Desk Cloud Service Pricing
Overall experience with Oracle HR Help Desk Cloud Service
“Comprehensive System Requires Extensive Training to Avoid Workflow Misconfiguration”
“Oracle HR Help Desk Offers Reliable Case Tracking but Difficult Daily Usability”
About Company
Company Description
Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.
Company Details
Do You Manage Peer Insights at Oracle?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Oracle HR Help Desk Cloud Service
Performance of Oracle HR Help Desk Cloud Service Across Market Features
Oracle HR Help Desk Cloud Service Likes & Dislikes
oracle hr help desk cloud services leverages enterprise-grade security and data protection standards, which is important for sensitive HR information.
1. Strong case tracking and audit trail, suitable for compliance-driven HR environments. 2. Good integration with Oracle HCM modules and cetralised employee data. 3. High level of security, role-based access, and data control. 4. Customisable workflows and approval paths for complex HR processes.
I loved its feature of self serviceability & Comprehensive reporting which provides comprehensive insights for the entire employee lifecycle. System supports complex collaborations OTBI Analytics.
Learning Curve Because of its depth and breadth, training HR teams and end users is often essential to getting the most out of the system otherwise workflows may be under-utilized or misconfigured.
1. The user interface is not intuitive and requires too many clicks for simple HR tasks. 2. Navigation and search are inconsistent, making it time-consuming for end users and managers. 3. Configuration and maintenance are complex and often require specialist knowledge or external support. 4. Performance can feel slow when handling cases with multiple steps or approvals. 5. Limited flexibility in simplifying workflows for smaller or operational HR teams.
I personally felt some navigation issues with the systems, also it has lack of mobile support for some tasks & it suffers occasional crashes which is not good for UX.
Top Oracle HR Help Desk Cloud Service Alternatives
Peer Discussions
Oracle HR Help Desk Cloud Service Reviews and Ratings
- Manager50M-1B USDConsumer GoodsReview Source
Oracle HR Help Desk Offers Reliable Case Tracking but Difficult Daily Usability
Oracle HR Help Desk Cloud Service is a robust and secure platform with strong enterprise capabilities. It works reliably for case management and tracking, but the user experience is not intuitive and often feels overly complex for everyday operational use. Simple tasks require too many steps, navigation is not user-friendly and response times depend heavily on configuration quality. Effective, but not efficient without significant setup and training. - HR- RECRUITER - IT50M-1B USDIT ServicesReview Source
Comprehensive System Requires Extensive Training to Avoid Workflow Misconfiguration
Employees can find answers quickly using an intuitive knowledge base and submit inquiries via multiple channels. - EA-Strategy & Operations50M-1B USDRetailReview Source
Comprehensive Reporting and Self-Service Features Enhance Employee Lifecycle Insights
Overall the product has strong capabilities & comes with oracle fusion cloud. The self-serviceability of the software makes it a complete fit for the org. It enables quick resolutions. - Director Of Human Resources<50M USDHealthcare and BiotechReview Source
Oracle HR helpDesk - Jan 2026
absolutely fantastic help desk support: available at 'all rounder' time; always efficient and responsive to the enquiries - Senior Software Engineer50M-1B USDManufacturingReview Source
Make your Life Simple
By using this Application my job become very easier an this tool work on paper less environment and all task perform on hierarchy base mechanism. Dashboard is also amazing to see customized view as per my requirement.