When I was in a BPO company, we were using this for our mass hiring. We encode the passed applicants details, their salary and close each roster after filling them.

Oracle HR Help Desk Cloud Service is a robust and secure platform with strong enterprise capabilities. It works reliably for case management and tracking, but the user experience is not intuitive and often feels overly complex for everyday operational use. Simple tasks require too many steps, navigation is not user-friendly and response times depend heavily on configuration quality. Effective, but not efficient without significant setup and training.