Overview
Product Information on Papyrus Platform
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Overall experience with Papyrus Platform
“ISIS Papyrus as central Output Management software (batch and individual)”
“Nice product but difficulties with the commercial part”
About Company
Company Description
ISIS Papyrus is a global software vendor with over 35 years of experience in delivering enterprise solutions for customer engagement, operational enhancement and digital transformation. The Papyrus software provides Omni-channel communication, BPM & case management and content services in an integrated platform to help organizations create, capture, extract and share information and deliver digital processes and enterprise software solutions in less time. The main focus of Papyrus software is on enabling non-technical business users to create and maintain customer-centric communications and processes through a collaborative approach and low-code business designer tools for better business and IT alignment. The Papyrus cross-industry platform is used by more than 2800 companies in the finance, insurance, utilities, telecom, healthcare, and Public Company sectors for accelerating digital transformation and improving customer experience (CX).
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Papyrus Platform Likes & Dislikes
Support is provided promptly and is good. A direct contact person is available for major change/updates. Customer requests are taken into account. There is an annual roadshow nearby and an annual Open House at the headquarters in Vienna, where new products are presented. There, you have direct contact with the manufacturer and can exchange ideas with other companies. In addition, they support a (German) user group that meets annually and discusses current topics from the companies that use the software. The system runs stably in production.
Technical Support
We are transitioning from our legacy document design solution managed and supported by IT to Papyrus business designer and it's web repository enabling business teams to build and maintain their own document template independently. The drag and drop interfaces makes it easy for non-technical users to create and customize business correspondence. it's reusable templates, advanced personalization and build-in testing tools save time, ensure consistency and accelerate deployment.
As part of the transition from the WebClient, numerous components were successfully integrated. However, some components and use cases could not be fully implemented at the beginning before they were put into operation with us. Feedback from practical use helped ISIS Papyrus to make targeted adjustments and continuously improve the software. Although this led to a somewhat delayed product launch and several patched versions were required to provide a final production-ready solution, both sides benefited in the long term from a more stable application that was even better tailored to the requirements.
Lack of verticality, the solution is not ready-to-deliver, it is needed to build it block by block (at least for a digital mailroom solution).
Nothing so far
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Papyrus Platform Reviews and Ratings
- Software Development Manager50M-1B USDInsurance (except health)Review Source
ISIS Papyrus as central Output Management software (batch and individual)
ISIS Papyrus provides us with a solid overall concept for creating our documents (both physical and digital). It is a highly performant platform capable of generating large volumes of print output in a very short time, while also being customizable to specific customer needs. Due to its complexity, expertise or often the support of ISIS Papyrus is required. A migration two years ago from the WebClient (switching from Internet Explorer to Edge) was successful and was carried out together with employees from ISIS Papyrus. To this day, the products continue to be developed and are always kept up to date with the latest technology. - IT Program manager1B-10B USDInsurance (except health)Review Source
A unified platform empowering organizations to efficiently manage, automate, and personalize business communications and processes across all channels.
We use Papyrus Software primarily for managing and automating our enterprise communications. Overall, I am satisfied with the platform's robustness and flexibility. The integration capabilities and workflow automation features have helped streamline our business processes. It's a very powerful solution for complex communication needs. - IT Manager<50M USDInsurance (except health)Review Source
Challenges in Specialist Resource Needs Despite Unified Output Platform Benefits
We have a Good dialogue with Isis Papyrus and experience forthcomming help with our products. - Mainframe and Printings mngr1B-10B USDBankingReview Source
Document Templates Meet Accessibility Standards With Smooth Extension to Corporate Files
The positive experience already achieved with Papyrus in other areas was confirmed with the adoption and implementation of UA modules for digital document accessibility. Rewriting document templates in order to accessibility does not require any specific technical expertise, and our team was able to extend the new features to key corporate documents with ease. - Project Manager10B+ USDEnergy and UtilitiesReview Source
Smart application and great people to work with
Exceptional support and knowledge from papyrus's team. Timely, constructive and smart application with an amazing team.