Overview
Product Information on Paycom
What is Paycom?
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Overall experience with Paycom
“Paycom was a great choice!”
“Limited System Access Requires External Assistance for Essential Payroll Adjustments”
About Company
Company Description
For over 25 years, Paycom Software, Inc. (NYSE: PAYC) has simplified businesses and the lives of their employees through easy-to-use HR and payroll technology to empower transparency through direct access to their data. From onboarding and benefits enrollment to talent management and more, Paycom’s employee-first technology leverages full-solution automation to streamline processes, drive efficiencies and give employees power over their own HR information, all in a single app. Paycom serves businesses of all sizes in the U.S. and internationally.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Paycom
Deciding Factors: Paycom Vs. Market Average
Performance of Paycom Across Market Features
Paycom Likes & Dislikes
The best part of Paycom is the customer service. A very close second is Beti. Beti makes submitting payroll a breeze. I'm also a big fan of the new AI feature iWant. This has help my employees get questions on their own before coming to me in HR.
With the correct team, your payroll needs will be met.
All modules are easy to use. Their knowledge base is leaps and bounds above other payroll companies and their customer service team is always pleasant to talk to. I never feel like just another client with them. I feel like I'm their only client.
Paycom's learning management has been the hardest for me to deploy and use effeciently with my employees. While it has been a struggle for me to understand and use effectively, luckily our rep is coming out to do a best practice and help improve my experience. Finding the right dashboard to track progress is not always easy. While it has been a struggle for me to understand and use effectively, our rep is coming out to do a best practice and help improve my experience. I always gain a lot of knowledge from these best practice meetings! Next, this is not a dislike, but more of a wish. In paycom reports, I wish I was able to preview the report as you are customizing. When building or choosing options for a report it only uses a third of the screen. Being able to view while customizing would allow for right report pulled the first time. Last, I wish they had a texting platform for employees. This has been in the works for a year or so now. I hope this is available soon.
You cannot make your own changes in the system. For example, new deduction codes, new vacation plans, and earning codesyou have to call them to make the change.
Turning off a feature that accidentally was deployed is not a possibility. Example: Position Management was turned on in one of our client codes. This is not a feature that we need in this client code and Paycom can't/won't turn it off. We are left creating workarounds to do what needs to be done.
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Paycom Reviews and Ratings
- Training & Development Manager<50M USDRetailReview Source
Paycom was a great choice!
Overall, Paycom is a very functional all encompassing product. Everything we need from applicant tracking to payroll. Customer support is by far the best part of Paycom. We have a dedicated rep ready to answer any questions via email. Another individual that comes regularly for best practices to make sure we are using the system efficiently. - Director of Finance50M-1B USDTravel and HospitalityReview Source
Monthly Enhancements and Training Webinars Provide Clear Product Feature Updates
Customer service is always helpful and pleasant to talk to. Paycom does monthly enhancements and then performs training webinars for the product users to explain the enhancements and new features. Their education platform is robust, well thought out and easy to use. - Manager, Human Resources<50M USDMiscellaneousReview Source
Navigation Simplicity Noted, But Volume of Features May Cause Confusion
I like the ease of use for both administrators as well as users. The system is easy to navigate and simple. - Telecommunications Engineer50M-1B USDTelecommunicationReview Source
Time and Attendance Tracking Made Easy With Paycom
Using Paycom for clock-in and leave management is straightforward. It supports self-service where teams can track leave days and it is mobile accessible. In addition, ability to track time ensures proper remuneration on hours spend on projects. Also, ease of attendance tracking has greatly reduced absenteeism. - Manager, Human Resources<50M USDMiscellaneousReview Source
Comprehensive Payroll System Offers In-Person Support But Transition Challenges Exist
Paycom helped me with everything from start to finish! They even came on site to help implement everything!