Overview
Product Information on Paycom
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Overall experience with Paycom
“Monthly Enhancements and Training Webinars Provide Clear Product Feature Updates”
“Limited System Access Requires External Assistance for Essential Payroll Adjustments”
About Company
Company Description
For over 25 years, Paycom Software, Inc. (NYSE: PAYC) has simplified businesses and the lives of their employees through easy-to-use HR and payroll technology to empower transparency through direct access to their data. From onboarding and benefits enrollment to talent management and more, Paycom’s employee-first technology leverages full-solution automation to streamline processes, drive efficiencies and give employees power over their own HR information, all in a single app. Paycom serves businesses of all sizes in the U.S. and internationally.
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Paycom
Deciding Factors: Paycom Vs. Market Average
Performance of Paycom Across Market Features
Paycom Likes & Dislikes
All modules are easy to use. Their knowledge base is leaps and bounds above other payroll companies and their customer service team is always pleasant to talk to. I never feel like just another client with them. I feel like I'm their only client.
With the correct team, your payroll needs will be met.
The best part of Paycom is the customer service. A very close second is Beti. Beti makes submitting payroll a breeze. I'm also a big fan of the new AI feature iWant. This has help my employees get questions on their own before coming to me in HR.
Turning off a feature that accidentally was deployed is not a possibility. Example: Position Management was turned on in one of our client codes. This is not a feature that we need in this client code and Paycom can't/won't turn it off. We are left creating workarounds to do what needs to be done.
You cannot make your own changes in the system. For example, new deduction codes, new vacation plans, and earning codesyou have to call them to make the change.
Paycom's learning management has been the hardest for me to deploy and use effeciently with my employees. While it has been a struggle for me to understand and use effectively, luckily our rep is coming out to do a best practice and help improve my experience. Finding the right dashboard to track progress is not always easy. While it has been a struggle for me to understand and use effectively, our rep is coming out to do a best practice and help improve my experience. I always gain a lot of knowledge from these best practice meetings! Next, this is not a dislike, but more of a wish. In paycom reports, I wish I was able to preview the report as you are customizing. When building or choosing options for a report it only uses a third of the screen. Being able to view while customizing would allow for right report pulled the first time. Last, I wish they had a texting platform for employees. This has been in the works for a year or so now. I hope this is available soon.
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Paycom Reviews and Ratings
- Director of Finance50M-1B USDTravel and HospitalityReview Source
Monthly Enhancements and Training Webinars Provide Clear Product Feature Updates
Customer service is always helpful and pleasant to talk to. Paycom does monthly enhancements and then performs training webinars for the product users to explain the enhancements and new features. Their education platform is robust, well thought out and easy to use. - Training & Development Manager<50M USDRetailReview Source
Paycom was a great choice!
Overall, Paycom is a very functional all encompassing product. Everything we need from applicant tracking to payroll. Customer support is by far the best part of Paycom. We have a dedicated rep ready to answer any questions via email. Another individual that comes regularly for best practices to make sure we are using the system efficiently. - Finance Manager<50M USDManufacturingReview Source
All-In-One Product Simplifies Tasks Yet Some Functions Are Hard To Locate
My experience has been very good with this vendor. They have been very helpful getting everything set up the way we want it to be and to make sure it is done correctly. - Legal and Compliance Associate50M-1B USDConsumer GoodsReview Source
Single Source System Encourages Employee Data Entry and Streamlines HR Processes
Paycom full service suite handles all of our needs with payroll, time and attendance, recruiting, and more! - Manager, Human Resources50M-1B USDHealthcare and BiotechReview Source
Paycom Offers Simple Payroll Processing but Direct Deposit Features Lack Usability at Times.
I have used Paycom at a few of my companies. It seems to be a very well-established program for Payroll.