Name: Paycom
Rating: 4.5 (244 reviews)

Overview

Product Information on Paycom

What is Paycom?

From onboarding and benefits enrollment to talent management and more, Paycom’s employee-first technology leverages full-solution automation to streamline processes, drive efficiencies and give employees power over their own HR information, all in a single app. Paycom’s single database combines all HR and payroll data in one place, providing a seamless and accurate experience without the errors and inefficiencies associated with integrating multiple systems.

Overall experience with Paycom

Director of Finance

50M - 250M USD, Travel and Hospitality

FAVORABLE

“Monthly Enhancements and Training Webinars Provide Clear Product Feature Updates”

4.0

Dec 4, 2025

Customer service is always helpful and pleasant to talk to. Paycom does monthly enhancements and then performs training webinars for the product users to explain the enhancements and new features. Their education platform is robust, well thought out and easy to use.

Senior Payroll Specialist

<50M USD, Services (non-Government)

CRITICAL

“Limited System Access Requires External Assistance for Essential Payroll Adjustments”

3.0

Jun 18, 2025

Frequent changes within the support teams. Every time you have to start over with new people and explain your business again. Answers between support representatives will vary

About Company

Company Description

For over 25 years, Paycom Software, Inc. (NYSE: PAYC) has simplified businesses and the lives of their employees through easy-to-use HR and payroll technology to empower transparency through direct access to their data. From onboarding and benefits enrollment to talent management and more, Paycom’s employee-first technology leverages full-solution automation to streamline processes, drive efficiencies and give employees power over their own HR information, all in a single app. Paycom serves businesses of all sizes in the U.S. and internationally.

Company Details

Company type

Public

Year Founded

1998

Head office location

Oklahoma City, United States

Number of employees

5001 - 10000

Website

http://www.paycom.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Paycom

Deciding Factors: Paycom Vs. Market Average

Performance of Paycom Across Market Features

Paycom Likes & Dislikes

All modules are easy to use. Their knowledge base is leaps and bounds above other payroll companies and their customer service team is always pleasant to talk to. I never feel like just another client with them. I feel like I'm their only client.

With the correct team, your payroll needs will be met.

Everything is all in one product for me to keep up with.

Turning off a feature that accidentally was deployed is not a possibility. Example: Position Management was turned on in one of our client codes. This is not a feature that we need in this client code and Paycom can't/won't turn it off. We are left creating workarounds to do what needs to be done.

You cannot make your own changes in the system. For example, new deduction codes, new vacation plans, and earning codesyou have to call them to make the change.

You have to drill down too much to find where certain things are at.

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Peer Discussions

Paycom Reviews and Ratings

Recommended Gartner Insights

50M-1B USD

Travel and Hospitality

Review Source

Monthly Enhancements and Training Webinars Provide Clear Product Feature Updates

Finance Manager

<50M USD

Manufacturing

All-In-One Product Simplifies Tasks Yet Some Functions Are Hard To Locate

Mar 30, 2026

My experience has been very good with this vendor. They have been very helpful getting everything set up the way we want it to be and to make sure it is done correctly.

Legal and Compliance Associate

Consumer Goods

Single Source System Encourages Employee Data Entry and Streamlines HR Processes

Mar 19, 2026

Paycom full service suite handles all of our needs with payroll, time and attendance, recruiting, and more!

Manager, Human Resources

Healthcare and Biotech

Paycom Offers Simple Payroll Processing but Direct Deposit Features Lack Usability at Times.

I have used Paycom at a few of my companies. It seems to be a very well-established program for Payroll.

Miscellaneous

Navigation Simplicity Noted, But Volume of Features May Cause Confusion

5.0

Jan 8, 2026

I like the ease of use for both administrators as well as users. The system is easy to navigate and simple.