Overview
Product Information on Paylocity
What is Paylocity?
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Overall experience with Paylocity
“Responsive Customer Support & Robust Features Offsets Learning Curve and UI Challenges in Administration”
“Helpful Communication Features Noted Amid Challenges in Technical Support Expertise”
About Company
Company Description
Paylocity is a company that offers a suite of products, primarily focusing on human resources and payroll solutions. The objective of the company is to facilitate the everyday tasks of its users so they can focus more on fostering a conducive work environment. Not just a product provider, the company regards itself as a partner to its users, investing time to understand their needs and delivering solutions that serve their present as well as future business goals. The ultimate goal of Paylocity is to work side by side with its users, assisting them in focusing more on their future objectives.
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Paylocity Likes & Dislikes
Customizability is definitely a huge win for this product - editing pay types, earnings, deductions, taxability, PTO accruals - it's really easy once you get past the learning curve. All the settings go quite deep and could be implemented in a vast array of use cases. Customer service - it's easy to get in touch with support, and the team has always been very responsive, knowledgeable, and effective. Time card approvals, time off requests, and manager / supervisor roles work very well. Managing teams is quick and easy (again, once you bridge the learning curve), allowing you to edit supervisors for time off requests, etc. Departmental mapping has been a win for us. Paylocity also seems to release frequent product updates, so they're definitely investing in the product's future with innovations. I love the check calculator feature, which allows us to input checks into payroll that we print outside of the software.
I really like the community feature. Being able to establish different staff groups and communicate with those different groups as needed was a big selling point. I can send a memo to all, or a select group. I can also add attachments and it keeps a record of the information sent to the employees. Employees can comment or ask questions. I also like the ability to store employee / company documents for employees to be able to reference, such as policies and handbooks.
What I like most about Paylocity is the features it offers. The platform brings many HR, payroll, and employee management tools into one place, making it easier to manage a variety of tasks within a single system. The app is also very good and we get no complaints from employees. Paylocity has also made improvements that overall have made for a better experience.
The inability to edit our own PTO accrual settings (or, at least, easily) was a pain point for us, and took quite a while to sort out through multiple attempts and form submissions. I dislike how often I have to switch between the Time & Labor section and the HR & Payroll section. I wish those two were a bit more seamless, as they work together closely - I often open two tabs at the same time so I can have one page open on each tab, just to reference info or accomplish a task. Lastly, I dislike how complex and vast the UI is. It serves its purpose well and can be highly tailored to any use, but I often find myself clicking around trying to find that one page with the little setting on it. If I need a feature or setting changed, I often call support, as that seems to work more quickly than navigating the UI.
Some important issues take a long time to find the right person at Paylocity who has the knowledge to resolve the issue and a long time to get the system corrected and tested.
What I dislike most is the inconsistency between different modules. Some parts of Paylocity are very user-friendly, while others feel outdated or less efficient, which creates frustration. The modules are also not well streamlined, which can make routine tasks more time-consuming because you have to make changes in several different areas. Also, customer service is hit or miss. Sometimes you get wrong answers and different answers depending on who you talk to. It would also be more helpful if Administrators were able to have more control over adding and changing things in the system instead of having to rely on support to handle.
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Paylocity Reviews and Ratings
- Finance Manager<50M USDMiscellaneousReview Source
Responsive Customer Support & Robust Features Offsets Learning Curve and UI Challenges in Administration
This vendor / product works very well, is reliable, robust, customizable, and has excellent customer support (better than competitors that we've worked with). We use the product for time & labor tracking, PTO balance tracking, and running payroll - it also offers features for HR document storage and employee performance reviews, but we haven't used those much yet. Due to the robust features and customizability offered, implementation was quite involved, and the UI isn't always intuitive; however, whenever I call customer support, they're very responsive, knowledgeable, and effective. I've been an admin for this product for multiple years, are there are still things I don't understand about pay types, cost centers, export matrices, PTO accruals, etc. The only real headache I've had with this product is the inability to change certain, specific things from my end. For example, editing PTO rules / accrual rates has been difficult in the past - they make me fill out a form with tons of questions (some don't even apply to our usage), and whenever I do that, I feel uncertain whether my responses will result in the effect I hope for. I've heard they're building a client-facing accruals team, which I'm sure will help bridge that gap. All that being said, this product has been very successful for us, and we plan to continue using it for the foreseeable future. - Manager, Human Resources<50M USDMiscellaneousReview Source
Helpful Communication Features Noted Amid Challenges in Technical Support Expertise
I gave the product an average rating as when there is a complex issue, I often need to speak with several people and a lot of time to get it remedied. I have learned to make very detailed emails about the problem, as when they transfer me to a new person--I have to start all over explaining the situation. I have also learned to ask the person helping me what changes they made to the configuration/rules in the system so I can document it, and when I am told I need to speak with someone new--I have a very clear knowledge of what has been tried. We did have an issue where after we had Paylocity help us set up multiple rates of pay for different employees, but "weighted averaging" of the overtime rate was never expressed to us (either verbally or through a pop up message) that by federal law--this is required. We are now in the process of self-auditing to make sure our staff we properly paid overtime for the last 3 years. We also needed to work with Paylocity managers to get our configuration of overtime to calculate correctly as "weighted". It took several weeks, and I talked to several people. This is a federal law, and Paylocity being the experts, should have let us know that if we are setting up multiple rates of pay for a person--we needed to change the overtime rate configuration. It was difficult to find someone in Paylocity who knew how to fix this problem. Also, the managers that are first spoken to send us "articles" about the issue. Once I review the article and find it was not helpful, I call back in to speak with the same manager but that manager is unavailable--the new manager I speak with will usually try to send me the same article that did not work. It would be nice if they had different reps that are knowledgeable about certain situations that customers can be referred to for those types of problems. I do have several things I do like about Paylocity. I do get a real person to speak to. This is very important to me. All have been friendly and try to be helpful, even if they do not know how to help. Paylocity has some good features and seems to be improving. - Manager, Human Resources50M-1B USDManufacturingReview Source
Paylocity Platform Centralizes Tools but Faces Usability and Support Challenges
I am giving Paylocity 4 stars but they are really probably more at 3.5 stars. My overall experience with Paylocity has been positive, and the platform offers a wide range of useful features. However, as with any HRIS system, there are always areas of improvement. I have used several different HRIS systems and Paylocity is better than many, but there is still room for improvement. Paylocity could be more intuitive and streamlined. With some improvements to usability and consistency across modules, the system could be stronger. In addition, customer service is hit or miss depending on the account rep you have. We had a great rep that left or got promoted and out new one is not as helpful or knowledgeable. A lot of times they send you links to guides instead of helping. - Finance Associate<50M USDMediaReview Source
Paylocity Offers Smooth Payroll Processes but Lacks Some Desired Administrative Features
I have worked with a few different payroll platforms and I would say Paylocity is average. It has a user friendly platform and is fairly easy to navigate for both administrative users like myself, and end users. Customer support has always been helpful and knowledgeable for the most part, but there are some features I've had with other platforms that I hope Paylocity will implement in the future. All in all, I do think Paylocity is quite decent for the price point. - Human Resources Associate50M-1B USDManufacturingReview Source
First Year Client of Paylocity - Great Improvement in Capabilities and Support Over our Prior Vendor
Paylocity has provided our employees with an intuitive platform and app that allow them to have self-service capabilities from wherever they are. It has helped us as a business to streamline our HR processes and offers many additional options which we are still investigating to create even more efficiencies. We made the switch from another payroll/HR vendor within the past year and are very happy with most aspects of Paylocity in comparison to our prior vendor. Anything that we are not happy with, we are able to submit enhancement requests for, which are monitored by our account representative and we are provided updates if the enhancement becomes available. It has been a great improvement to feel like we are able to effectuate change to the platform which gets us enhanced functionality as a result.