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Product Information on Paylocity
Updated 21st March 2024
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Overall experience with Paylocity
Manager, Human Resources
50M - 250M USD, ManufacturingFAVORABLE
“Paylocity Platform Centralizes Tools but Faces Usability and Support Challenges”
I am giving Paylocity 4 stars but they are really probably more at 3.5 stars. My overall experience with Paylocity has been positive, and the platform offers a wide range of useful features. However, as with any HRIS system, there are always areas of improvement. I have used several different HRIS systems and Paylocity is better than many, but there is still room for improvement. Paylocity could be more intuitive and streamlined. With some improvements to usability and consistency across modules, the system could be stronger. In addition, customer service is hit or miss depending on the account rep you have. We had a great rep that left or got promoted and out new one is not as helpful or knowledgeable. A lot of times they send you links to guides instead of helping.
Manager, Human Resources
<50M USD, MiscellaneousCRITICAL
“Helpful Communication Features Noted Amid Challenges in Technical Support Expertise”
I gave the product an average rating as when there is a complex issue, I often need to speak with several people and a lot of time to get it remedied. I have learned to make very detailed emails about the problem, as when they transfer me to a new person--I have to start all over explaining the situation. I have also learned to ask the person helping me what changes they made to the configuration/rules in the system so I can document it, and when I am told I need to speak with someone new--I have a very clear knowledge of what has been tried. We did have an issue where after we had Paylocity help us set up multiple rates of pay for different employees, but "weighted averaging" of the overtime rate was never expressed to us (either verbally or through a pop up message) that by federal law--this is required. We are now in the process of self-auditing to make sure our staff we properly paid overtime for the last 3 years. We also needed to work with Paylocity managers to get our configuration of overtime to calculate correctly as "weighted". It took several weeks, and I talked to several people. This is a federal law, and Paylocity being the experts, should have let us know that if we are setting up multiple rates of pay for a person--we needed to change the overtime rate configuration. It was difficult to find someone in Paylocity who knew how to fix this problem. Also, the managers that are first spoken to send us "articles" about the issue. Once I review the article and find it was not helpful, I call back in to speak with the same manager but that manager is unavailable--the new manager I speak with will usually try to send me the same article that did not work. It would be nice if they had different reps that are knowledgeable about certain situations that customers can be referred to for those types of problems.
I do have several things I do like about Paylocity. I do get a real person to speak to. This is very important to me. All have been friendly and try to be helpful, even if they do not know how to help. Paylocity has some good features and seems to be improving.
About Company
Company Description
Paylocity is a company that offers a suite of products, primarily focusing on human resources and payroll solutions. The objective of the company is to facilitate the everyday tasks of its users so they can focus more on fostering a conducive work environment. Not just a product provider, the company regards itself as a partner to its users, investing time to understand their needs and delivering solutions that serve their present as well as future business goals. The ultimate goal of Paylocity is to work side by side with its users, assisting them in focusing more on their future objectives.
Company Details
Company type
Public
Year Founded
1997
Head office location
Schaumburg, United States
Number of employees
5001 - 10000
Annual Revenue
1B-3B USD
Website
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- Manager, Human Resources50M-1B USDManufacturingReview Source
Paylocity Platform Centralizes Tools but Faces Usability and Support Challenges
I am giving Paylocity 4 stars but they are really probably more at 3.5 stars. My overall experience with Paylocity has been positive, and the platform offers a wide range of useful features. However, as with any HRIS system, there are always areas of improvement. I have used several different HRIS systems and Paylocity is better than many, but there is still room for improvement. Paylocity could be more intuitive and streamlined. With some improvements to usability and consistency across modules, the system could be stronger. In addition, customer service is hit or miss depending on the account rep you have. We had a great rep that left or got promoted and out new one is not as helpful or knowledgeable. A lot of times they send you links to guides instead of helping. - Manager, Human Resources<50M USDMiscellaneousReview Source
Helpful Communication Features Noted Amid Challenges in Technical Support Expertise
I gave the product an average rating as when there is a complex issue, I often need to speak with several people and a lot of time to get it remedied. I have learned to make very detailed emails about the problem, as when they transfer me to a new person--I have to start all over explaining the situation. I have also learned to ask the person helping me what changes they made to the configuration/rules in the system so I can document it, and when I am told I need to speak with someone new--I have a very clear knowledge of what has been tried. We did have an issue where after we had Paylocity help us set up multiple rates of pay for different employees, but "weighted averaging" of the overtime rate was never expressed to us (either verbally or through a pop up message) that by federal law--this is required. We are now in the process of self-auditing to make sure our staff we properly paid overtime for the last 3 years. We also needed to work with Paylocity managers to get our configuration of overtime to calculate correctly as "weighted". It took several weeks, and I talked to several people. This is a federal law, and Paylocity being the experts, should have let us know that if we are setting up multiple rates of pay for a person--we needed to change the overtime rate configuration. It was difficult to find someone in Paylocity who knew how to fix this problem. Also, the managers that are first spoken to send us "articles" about the issue. Once I review the article and find it was not helpful, I call back in to speak with the same manager but that manager is unavailable--the new manager I speak with will usually try to send me the same article that did not work. It would be nice if they had different reps that are knowledgeable about certain situations that customers can be referred to for those types of problems. I do have several things I do like about Paylocity. I do get a real person to speak to. This is very important to me. All have been friendly and try to be helpful, even if they do not know how to help. Paylocity has some good features and seems to be improving. - Human Resources Associate50M-1B USDIT ServicesReview Source
Paylocity Platform Praised for Intuitive Interface but Sign-In Process Challenging
We switched to Paylocity and honestly the change has been significant. It´s much more intuitive and easier to use. Visually is amazing and it offers many features we can take advantage of, and the dashboard is very transparent and easy to understand and navigate. So far, I´ve really liked the platform and feel that the change has definitely been for the better. - MANAGER, HUMAN RESOURCES50M-1B USDSoftwareReview Source
Paylocity’s Self-Service System Lacks Timely Improvements and Reliable Assistance
I think you can have some great employees that will help you but overall Paylocity is a service that you have to do EVERYTHING. There is not much support unless you get a good rep, but mostly the reps last 6 months at best with you before they are transferred to a new role. If you are used to a system helping you with things, Paylocity wants you to find the problem and then fix it yourself. Also very outdated, the benefits is VERY complicated. EDI feeds take forever to get set up. All the updates are for the wrong things, like updating the look of the home page, but you still cannot have a field for accrual PTO on the balance left for the year. - Finance Manager<50M USDServices (non-Government)Review Source
Paylocity Review
Paylocity is a very easy platform to learn, and we've had a good experience for the most part. Pros would be ease of use, pricing and communications from Paylocity are very helpful. Their team is usually responsive (depending on the subject). Cons - slow to incorporate tax changes creating manual intervention by the employer (our company), and you need to verify that multiple state taxes are set up for employees working in multiple states.
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