I am giving Paylocity 4 stars but they are really probably more at 3.5 stars. My overall experience with Paylocity has been positive, and the platform offers a wide range of useful features. However, as with any HRIS system, there are always areas of improvement. I have used several different HRIS systems and Paylocity is better than many, but there is still room for improvement. Paylocity could be more intuitive and streamlined. With some improvements to usability and consistency across modules, the system could be stronger. In addition, customer service is hit or miss depending on the account rep you have. We had a great rep that left or got promoted and out new one is not as helpful or knowledgeable. A lot of times they send you links to guides instead of helping.

I gave the product an average rating as when there is a complex issue, I often need to speak with several people and a lot of time to get it remedied. I have learned to make very detailed emails about the problem, as when they transfer me to a new person--I have to start all over explaining the situation. I have also learned to ask the person helping me what changes they made to the configuration/rules in the system so I can document it, and when I am told I need to speak with someone new--I have a very clear knowledge of what has been tried. We did have an issue where after we had Paylocity help us set up multiple rates of pay for different employees, but "weighted averaging" of the overtime rate was never expressed to us (either verbally or through a pop up message) that by federal law--this is required. We are now in the process of self-auditing to make sure our staff we properly paid overtime for the last 3 years. We also needed to work with Paylocity managers to get our configuration of overtime to calculate correctly as "weighted". It took several weeks, and I talked to several people. This is a federal law, and Paylocity being the experts, should have let us know that if we are setting up multiple rates of pay for a person--we needed to change the overtime rate configuration. It was difficult to find someone in Paylocity who knew how to fix this problem. Also, the managers that are first spoken to send us "articles" about the issue. Once I review the article and find it was not helpful, I call back in to speak with the same manager but that manager is unavailable--the new manager I speak with will usually try to send me the same article that did not work. It would be nice if they had different reps that are knowledgeable about certain situations that customers can be referred to for those types of problems. I do have several things I do like about Paylocity. I do get a real person to speak to. This is very important to me. All have been friendly and try to be helpful, even if they do not know how to help. Paylocity has some good features and seems to be improving.