Phenom Applied AI

Phenom has delivered on its promise since our 2021 launch. We've steadily added capabilities and consider it a core part of our tech stack.

Phenom has been a strong partner for us, especially in transforming our candidate and employee experience through a more modern, intuitive platform. What stands out most is how configurable and scalable the system is. We've been able to align it closely with our recruiting strategy without much major friction. The CRM and career site capabilities have significantly improved how we engage talent and tell our story. What's worked well is the continuous innovation and regular release enhancement (fraud AI). There's always something new we can leverage. Their support team is also responsive and generally invested in our success. Where there's been opportunity is around implementation complexity and occasional delays in support resolution for more technical issues. Some features require deeper internal expertise than expected to fully optimize. Overall, Phenom has been a valuable investment and key part of advancing our hiring strategy and impacting our talent at a local and state level scale.

Overall we are very happy with Phenom. We use it to host our external career sites and also for our CRM. I think the automation engine, the embedded AI and the filtering (creating spotlights) are very powerful. However, we would like to see better end-to-end tracking for campaigns. Currently, we can't include the UTM campaign or source in the filters for the Hiring Funnel report which makes it hard for us to track the true success of campaigns.

While not everything has gone smoothly over the years, the solutions provided are top notch and have improved our results dramatically. Phenom is willing to listen to their customers and custom build solutions that fit their needs. High-volume recruitment solutions are awesome when filling frontline worker positions that require a quick response from managers pursing candidates. Allowing candidates to self-schedule is a game changer.

Phenom is a company run by mission driven leaders. The Phenom team goes above and beyond to understand what their clients need to solve their problems. Unfortunately, solutions are created without the right level of product testing which negatively impacts their customers.