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Overview

Product Information on Pipefy

Updated 22nd January 2026

What is Pipefy?

Pipefy is a Business Orchestration and Automation Technology platform that provides a unified control plane for coordinating humans systems and artificial intelligence agents. The platform includes a no-code process builder and an agent studio for creating specialized AI agents based on various large language models. It features native connectivity and integration capabilities for linking core enterprise systems such as ERP and CRM. Pipefy addresses business problems related to process fragmentation and unstructured work by centralizing workflows. It incorporates an adaptive governance framework that allows for the establishment of secure zones for decentralized development. The architecture provides technical oversight through end-to-end observability audit logs and causal lineage of actions across automated flows. Organizations use the platform to manage complex cross-departmental processes and extend the functionality of legacy infrastructure without modifying core systems

Pipefy Pricing

Pipefy software offers a subscription-based pricing model with multiple plans that vary based on features and usage levels. The software typically charges according to the number of users and selected plan tiers, including options for monthly or annual billing. Each plan provides access to various workflow automation and process management functionalities, with additional features available at higher pricing tiers.

Overall experience with Pipefy

ASSOCIATE
30B + USD, Services (non-Government)
FAVORABLE

“Intuitive Setup and Templates Aid Workflow, Advanced Options Require Higher Tiers”

4.0
Nov 6, 2025
This is a great tool for managing project development work. The Kanban-style board makes it very easy for me to organise, track and visualise workflows across different team members. I really liked how easy it is to setup, the platform feels very intuitive. Overall, this tool has helped improve the structure and management of project tasks.
Process Automation Analyst
250M - 500M USD, Consumer Goods
CRITICAL

“Pipefy: is it a good tool?”

3.0
May 29, 2023
There aren't many "natura"l features. So You need to have a tool to integrate many actions.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Peer Discussions

Recommended Gartner Insights

  • Market Guide for Business Process Automation Tools

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Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
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Logo of Pipefy

Pipefy

byPipefy
in
4.6
Market Presence: Business Process Automation Tools, Business Orchestration and Automation Technologies

About Company

Company Description

Updated 3rd March 2026

Pipefy is a software company founded in 2015 that provides an orchestration layer that connects human workflows, legacy enterprise systems, and artificial intelligence agents within a single control plane. The organization serves over four thousand clients across more than one hundred and fifty countries. Pipefy is backed by institutional investors including SoftBank, Insight Partners, and OpenView. The software features no code building tools, system integration capabilities, and an adaptive governance framework. This architecture enables organizations to modernize operations, manage complex processes, and maintain technical oversight through centralized security and audit controls

Company Details

Updated 3rd March 2026
Company type
Private
Year Founded
2015
Head office location
United States
Number of employees
501 - 1000
Website
http://www.pipefy.com

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Reviewer Insights for: Pipefy
Performance of Pipefy Across Market Features

Pipefy Likes & Dislikes

Like

I really like how easy it is to setup and use. It includes ready-to-use templates which helps give the user an overview of the tools capabilities and helps users in building processes for project tracking or approvals. I found the Kanban boards really useful as they helped me see the project progress at a glance.

Like

Customization. There are a lot of things that You can configure.

Like

The ability to adapt processes from various business areas into a single tool facilities interaction between processes and departments.

Dislike

One of the things I did not like is that many of the more advanced options were limited to higher priced tiers, which did restrict how much of the tool's capabilities I was able to use. Customising automations can sometimes be very long and tedious.

Dislike

The free support is not quickly as You need. Sometimes You need 3 or 4 days to have an answer about a problem.

Dislike

The support team has a high turnover rate, causing interactions between supplier and customer teams to lose historical records. With each change, it is necessary to return to the initial point of understanding the process and objetive of the automation.

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Filter Reviews
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  • ASSOCIATE
    10B+ USD
    Services (non-Government)
    Review Source

    Intuitive Setup and Templates Aid Workflow, Advanced Options Require Higher Tiers

    4.0
    Nov 6, 2025
    This is a great tool for managing project development work. The Kanban-style board makes it very easy for me to organise, track and visualise workflows across different team members. I really liked how easy it is to setup, the platform feels very intuitive. Overall, this tool has helped improve the structure and management of project tasks.
  • Audit Manager
    50M-1B USD
    Energy and Utilities
    Review Source

    Pipefy is an excellent tool for automating and optimizing processes and tasks, but it requires knowledge of the tool to implement automations and system integration.

    5.0
    Feb 24, 2026
    Pipefy is a user-friendly process automation platform that is highly adaptable to any business process. However, a more in-depth understanding of the tool is necessary for implementing and integrations with other systems.
  • ENGINEER
    <50M USD
    Consumer Goods
    Review Source

    Flexible no-code Platform that simplifies and automates team workflows

    5.0
    Aug 26, 2025
    Streamlined workflows, easy to use, and great for managing team processes. It works quite nicely, and has a very user friendly UI, which makes it easy for users to use.
  • GROUP PRODUCT MANAGER
    <50M USD
    IT Services
    Review Source

    Pipefy Enhances Workflow Standardization but Requires Strong Governance as Teams Expand

    5.0
    Aug 20, 2025
    Pipefy is a strong no-code process orchestration platform powered by AI that helps our ops, finance and HR teams standardize our workflows fast. Its card-based pipeline makes it easy to capture requests, route approvals and track SLAs without heavy development. We have better visibility and fewer slipped tasks. The marketplace and the API let us plug the tool into our stack. Great for repeatable, cross-team processes, but expect to invest in admin governance as usage grows.
  • DIGITAL MARKETING SPECIALIST
    50M-1B USD
    Retail
    Review Source

    Automation Features Simplify Workflow Setup But May Challenge Complex Customization

    4.0
    Aug 22, 2025
    Pipefy is super intuitive and makes automation workflows a breeze! Setting up processes is quick, and the automation features save me a ton of time.
...
Showing Result 1-5 of 190

Showing data for 190 ratings and reviews for Business Process Automation Tools market. View all 275 ratings and reviews across markets for a complete picture.

4.6

(190 Ratings)

Rating Distribution

5 Star
61%
4 Star
34%
3 Star
4%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.6

Service & Support

4.6

Product Capabilities

4.6