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  3. Pipeline CRM
Logo of Pipeline CRM

Pipeline CRM

byPipeline
in Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)
4.5

Overview

Product Information on Pipeline CRM

Updated 13th October 2025

What is Pipeline CRM?

Pipeline CRM is a software designed to assist businesses with managing and optimizing their sales processes. The software offers tools for contact and lead management, sales pipeline visibility, activity tracking, forecasting, and workflow automation. It enables users to organize customer information, monitor deal progress, and schedule follow-up activities. Pipeline CRM integrates with various third-party applications to support data synchronization and enhance productivity. The software addresses the challenge of centralizing customer relationship data, improving team collaboration, and providing insights into sales performance to help streamline business operations.

Pipeline CRM Pricing

Pipeline CRM software uses a subscription-based pricing model with multiple tiered plans that vary by features and number of users Each plan is billed on a monthly or annual basis and may include options for a free trial The software typically differentiates pricing based on access to advanced tools integrations and support

Overall experience with Pipeline CRM

DATA ANALYST
500M - 1B USD, Banking
FAVORABLE

“User-friendly CRM Tracking and Areas for Improvement”

4.0
Nov 25, 2024
Great CRM tracking of activities, but should consider integration of AI as the industry changes.
SPT
50M - 250M USD, Healthcare and Biotech
CRITICAL

“Great help to sell better”

3.0
Sep 16, 2020
We used PipelineDeals at first to manage our contacts, leads and deals for our sales and marketing efforts. We then used for project management team as well, working with our clients. We set many tags, lead and deal stages and reports to have a fast access to the information. To recap, a tool that acvcomplish with what needed.

About Company

Company Description

Updated 7th December 2023

Pipeline, established in 2006, operates as a customer relationship management (CRM) provider, primarily catering to small and medium-sized enterprises. The firm's primary mission is to bolster diverse industry sales teams by facilitating the creation of impactful relationships. The services offered by Pipeline revolve around its easily approachable and modifiable user-experience, complemented by features that prioritize sales alongside premium customer service and support. It currently serves approximately 18,000 users across 60 countries, offering enhanced insight into sales processes, with services geared toward accelerating opportunities and finishing more successful deals. The company's operational base is located in Seattle, WA.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2006
Head office location
Seattle, United States
Number of employees
11 - 50
Website
http://www.pipelinecrm.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Pipeline CRM
Performance of Pipeline CRM Across Market Features

Pipeline CRM Likes & Dislikes

Like

Tracking activities is user friendly, and easy to understand and use

Like

Really easy to use and with a great reporting part

Like

The integration capabilities of Pipeline CRM is what i love the most. it can integrate with my email and marketing apps , making it easy to access info from one spot. The user interface is really good and it makes it easy for most people to use it. It also has to ability to create flexible workflows and specific customer attributes required for a specific team or org.

Dislike

Features are more basic compared to other available options, so its less compatible for larger organizations. The CRM should consider AI integration as competitors have gone that route

Dislike

nothing to mention

Dislike

The mobile user interface has its limitations when compared to the web app, not so seamless to use on the go. Some advanced features to handle complex sales processes is still missing even when it has a lot of features available. Importing data from large data sets or csv files becomes difficult as it slos down the machine or the process.

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Peer Discussions

Pipeline CRM Reviews and Ratings

4.5

(42 Ratings)

Rating Distribution

5 Star
52%
4 Star
40%
3 Star
7%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.6

Service & Support

4.7

Product Capabilities

4.2

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • DATA ANALYST
    50M-1B USD
    Banking
    Review Source

    User-friendly CRM Tracking and Areas for Improvement

    4.0
    Nov 25, 2024
    Great CRM tracking of activities, but should consider integration of AI as the industry changes.
  • SOLUTIONS ENGINEER
    50M-1B USD
    IT Services
    Review Source

    Enhancing Customer Relations with Pipeline CRM Ease

    5.0
    Oct 30, 2024
    Pipeline CRM isa good product for small and medium businesses. My overall experience with the product has been great. The user interface is really good and even people who are not tech savvy can use it. They make the product really easy to use and easy to understand how the flow works.
  • CEO
    <50M USD
    Telecommunication
    Review Source

    Good overall except for email.

    4.0
    Feb 9, 2021
    Overall it offers decent CRM but its internal email programs are really not up to par with others. They need to be moving to AI.
  • Marketing Coordinator
    1B-10B USD
    Telecommunication
    Review Source

    First sales productivity platform to combine sales engagement

    4.0
    Sep 17, 2020
    Pipelinedeals is a tool that has been of high satisfaction for all our marketing and sales team, the service has provided us with a wide range of resources that allows us to work with high productivity to increase sales, the service being of low cost is of high profitability for all our company, the platform gives us a lot of comfort for how complete is your system to work.
  • SPT
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Great help to sell better

    3.0
    Sep 16, 2020
    We used PipelineDeals at first to manage our contacts, leads and deals for our sales and marketing efforts. We then used for project management team as well, working with our clients. We set many tags, lead and deal stages and reports to have a fast access to the information. To recap, a tool that acvcomplish with what needed.
...
Showing Result 1-5 of 39

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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