Overview
Product Information on Plex Smart Manufacturing Platform
Updated 13th October 2025
What is Plex Smart Manufacturing Platform?
Plex Smart Manufacturing Platform Pricing
Overall experience with Plex Smart Manufacturing Platform
Director of IT
50M - 250M USD, ManufacturingFAVORABLE
“Fully integrated solution to succeed in a manufacturing business.”
IT Manager
250M - 500M USD, ManufacturingCRITICAL
“Downtime Reporting Criteria Raise Concerns Over Accuracy Of Service Availability Claims”
About Company
Company Description
Rockwell Automation's Plex focuses on delivering smart manufacturing solutions via the cloud. The main business problem Plex solves is incorporating connectivity, automation, tracking, and analysis into the business processes of manufacturers. Its platform, the Plex Smart Manufacturing Platform, offers facilities such as manufacturing execution, enterprise resource planning, quality control, supply chain planning and management, asset performance monitoring, production surveillance, process automation, and analytics. These functionalities enable seamless integration of people, systems, machines, and supply chains for precise, efficient, and agile management.
Company Details
Company type
Public
Year Founded
1995
Head office location
United States
Parent Company
Rockwell Automation
Website
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Key Insights
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Peer Discussions
Plex Smart Manufacturing Platform Reviews and Ratings
- IT Manager50M-1B USDManufacturingReview Source
Downtime Reporting Criteria Raise Concerns Over Accuracy Of Service Availability Claims
Multiple instances of requesting repayment after downtime extending past contractual obligations were denied because Plex refused to update their status page. Simply take a look at any of the "Known Issues" under the Plex Community. There will almost always be comments from customers stating that the downtime was MUCH longer than reported by Plex. Root causes are continually promised and never delivered. If we are lucky enough to get a Root Cause Analysis after a critical outage, it will not be more than 2 or 3 sentences. Go look for yourself if you're unsure. Many critical features are simply broken in the new 'Plex UX' version of this software. There are features in Plex Classic that are now broken and will not work in either version of the software - Features that have already been deeply integrated into processes and procedures. Plex Support is the slowest I have ever seen personally. I currently have a case that has been open for 1,183 days. You're reading that right, nearly 3 years.
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