Overview
Product Information on Plex Smart Manufacturing Platform
What is Plex Smart Manufacturing Platform?
Plex Smart Manufacturing Platform Pricing
Overall experience with Plex Smart Manufacturing Platform
“Tool Aids Audit Compliance but Faces Issues with Support and Transition Training”
“Downtime Reporting Criteria Raise Concerns Over Accuracy Of Service Availability Claims”
About Company
Company Description
Rockwell Automation's Plex focuses on delivering smart manufacturing solutions via the cloud. The main business problem Plex solves is incorporating connectivity, automation, tracking, and analysis into the business processes of manufacturers. Its platform, the Plex Smart Manufacturing Platform, offers facilities such as manufacturing execution, enterprise resource planning, quality control, supply chain planning and management, asset performance monitoring, production surveillance, process automation, and analytics. These functionalities enable seamless integration of people, systems, machines, and supply chains for precise, efficient, and agile management.
Company Details
Do You Manage Peer Insights at Plex, by Rockwell Automation?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Plex Smart Manufacturing Platform
Reviewer Insights for: Plex Smart Manufacturing Platform
Deciding Factors: Plex Smart Manufacturing Platform Vs. Market Average
Performance of Plex Smart Manufacturing Platform Across Market Features
Plex Smart Manufacturing Platform Likes & Dislikes
It is easy to use and a very good tool to utilize when having to meet 3rd party audit requirements.
UX is modern looking, that's about all the positive I can say about it. It's cloud based so you don't have to host the software yourself.
The connection of Process Routings, to Control Plans, to FMEAs, to Check Sheets is a particularly powerful tool for digitized control of manufacturing.
1. We were tasked with having to handle generating our own security role system and training our employees to transition from using Classic Plex to UX Plex. This has still not been completed! 2. Keeping the same representation of support personnel from Plex assigned to our site. 3. The support services are slow to complete a request often times leaving us to rely on a voting system of fellow customers to vote up or down what potential fixes will be done first.
Rockwell Automation incorrectly reports its downtime. They do not consider things like not being able to login or process any production as downtime. If even one small portion of the system works, it is not considered downtime. Even if your entire site can't be reached because of a server issue on Plex's end, it won't be reported as downtime as long as a single customer across the country is still able to login.
Because its a Generalist product it can be hard to add or tune things without significant effort or cost.
Top Plex Smart Manufacturing Platform Alternatives
Peer Discussions
Plex Smart Manufacturing Platform Reviews and Ratings
- IT Manager50M-1B USDManufacturingReview Source
Downtime Reporting Criteria Raise Concerns Over Accuracy Of Service Availability Claims
Multiple instances of requesting repayment after downtime extending past contractual obligations were denied because Plex refused to update their status page. Simply take a look at any of the "Known Issues" under the Plex Community. There will almost always be comments from customers stating that the downtime was MUCH longer than reported by Plex. Root causes are continually promised and never delivered. If we are lucky enough to get a Root Cause Analysis after a critical outage, it will not be more than 2 or 3 sentences. Go look for yourself if you're unsure. Many critical features are simply broken in the new 'Plex UX' version of this software. There are features in Plex Classic that are now broken and will not work in either version of the software - Features that have already been deeply integrated into processes and procedures. Plex Support is the slowest I have ever seen personally. I currently have a case that has been open for 1,183 days. You're reading that right, nearly 3 years. - Engineer50M-1B USDManufacturingReview Source
Tool Aids Audit Compliance but Faces Issues with Support and Transition Training
Very good product but the turn around time of receiving solutions to issues is very slow. - Engineer50M-1B USDManufacturingReview Source
PLEX: Flexible, Adaptable, Approachable
Plex is a very adaptable and flexible system for control and execution of manufacturing. In particular for automotive applications since there are elements of the system configured to comply with existing industry standards and regulations. When configured appropriately, it also allows users to make the changes themselves and flex the system to current needs. - Erp Logistics Specialist1B-10B USDManufacturingReview Source
User-friendly and robust system to cater every need of the organization.
The response time on cases is reasonable and the platform updates are smooth and effective. - IT Associate1B-10B USDManufacturingReview Source
Customization Features Enable Facility-Specific Menu Management Across MES and ERP Systems
PLEX has been successful in managing MES and ERP menus for our facilities. Looking forward to future enhancements of the product.