Overview
Product Information on Plivo
What is Plivo?
Plivo Pricing
Overall experience with Plivo
“Developer-Friendly APIs and Cost Effective SMS Marred By Basic Reporting Interface”
“Good voice calling services in affordable prices and good support.”
About Company
Company Description
Plivo simplifies customer engagement for the world's largest brands. Plivo’s suite of AI-driven solutions integrate seamlessly across multiple channels and enable businesses to acquire, service, and grow their global customer base. Founded in 2011, Plivo's offerings encompass programmable messaging and voice calls, OTP verification, loyalty marketing, contact center, and sales engagement.
Company Details
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Reviewer Insights for: Plivo
Performance of Plivo Across Market Features
Plivo Likes & Dislikes
Simple, developer friendly APis and reliable delivery of sms and voice, especially for otp and transactional usecases. offers transparent and very competitive cost prices
Low pricing as compared to other existing providers like Twilio but service standard is good so as their support.
API integration, webhook response, and availability in EU region.
1) Dashboard UI and reporting are basic and not very intuitive. 2) Limited native video and advanced AI driven features. 3) Support response time can be slow for non-critical issues.
Slow resolution process, part by part solution instead of one shot. Sometimes call quality issue but support team is capable enough to handle such cases.
Overall it was okay but they didn't had few features like bi-directional stream which delayed integration
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Peer Discussions
Plivo Reviews and Ratings
- Data Analyst<50M USDBankingReview Source
Developer-Friendly APIs and Cost Effective SMS Marred By Basic Reporting Interface
We have been using Plivo for sms and voice communication in our application, mainly for OTP, alerts and transactional messaging. It also lets agent schedule the callback on specific time, call recording features thats add a lot of value. Apis are well documented and has straightforward integration. Plivo has very attracting, reasonable pricing compare to other providers. Support response time and Dashboard and UX can be improved. - IT Manager50M-1B USDSoftwareReview Source
API Integration and EU Availability Noted; Bi-Directional Stream Feature Absent
We have completed the CCAAS integration with Plivo. They had all the APIs and features we needed for integration. - IT OPERATIONS & INFRASTRUCTURE SPECIALIS1B-10B USDManufacturingReview Source
Reliable communication API tool flexible enough to integrate seamlessly and easy to use
Implementation of this tool was superfast and the well thought flow and guide by the support team helped users grasp the functionality of the tool quickly. It is reliable and consistent with SMS and while using its API we are able to create voice calls. - Senior Information Technology Specialist1B-10B USDManufacturingReview Source
Easy and outstanding API that get all messages delivered on all carriers
Our integration got very good and timely support from Plivo team. Plivo is helping is connect the customer and delivery person and support agents for product delivery use case. - Product Marketing Manager1B-10B USDManufacturingReview Source
Robust communications API provider with great reliability and coverage of messages
We are currently using Plivo to allow click-to-call from our CRM, which has streamlined our support processes as well as our outbound business development efforts. Plivo API offers a very good Bring Your Own Carrier (BYOC) setting, enabling customers to use their preferred telecommunication carriers.