Overview
Product Information on Podium
What is Podium?
Podium Pricing
Overall experience with Podium
“Podium's Highs and Lows: User Experience Unwrapped”
“Podium Support Delays Disrupt Effectiveness of the Product”
About Company
Company Description
Established in 2014, Podium aims at altering the communication landscape for local businesses. It stemmed from a need to manage customer reviews more efficiently and has since grown into a comprehensive multi-product platform that facilitates a contemporary approach to conducting local business. Podium not only simplifies the process of garnering customer reviews but also aids local businesses in managing payments and communications. Moreover, the platform provides functionalities for executing text marketing campaigns. Thus, Podium is geared toward equipping local businesses with the necessary tools for success.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Podium
Performance of Podium Across Market Features
Podium Likes & Dislikes
First and most important is their user-friendly UI, easy to navigate. Second, Review Management, they sort and manage people's reviews. Lastly, communication, it is easier to communicate with customers through messages, email, and more, all in one place.
I like tha we were able to offer our customers a live chat feature on their sites, providing another layer of service. I think our customers that used podium had more lead opportunities.
centralized communication, simplified review management, easy payment collection through text or webchat and integration with CRM and other tools
1. Pricing - it is quite expensive for a freelance or small-scale team 2. Learning Curve - takes some time to fully get used to all features 3. Limited Integrations - does not integrate with all third-party tools
The lack of support. We've had multiple contacts at podium but when we need something done on their end, it sometimes takes weeks to get confirmation that a fix is being worked on or feedback when something is completed so we can make sure everything looks good on our side of things.
expensive, need more time to learn the platform to use. Customer support is slow.
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Peer Discussions
Podium Reviews and Ratings
- Senior Designer<50M USDIT ServicesReview Source
Podium's Highs and Lows: User Experience Unwrapped
Podium is great for businesses looking to improve and boost their online reputation. It is easier and more efficient in customer communication by combining chats, reviews, and feedback in one application. - ANALYTICS STRATEGIST<50M USDIT ServicesReview Source
Podium Support Delays Disrupt Effectiveness of the Product
The product itself is good and is nice to have on our websites, but the downfall is integrating it into our reporting data base so our customers can get consistent data on leads. - MANAGER, IT SECURITY AND RISK MANAGEMENT1B-10B USDEnergy and UtilitiesReview Source
Podium: Bolstering Online Reputations with Centralized Customer Engagement
Podium is powerful tool for customer communication, enhancing engagement, streamlining business operations.Main strength is centralizing customer interactions, boosting online reputations and offering simple payment solutions - DIGITAL & COMMUNICATIONS DIRECTOR50M-1B USDServices (non-Government)Review Source
Podium: Pioneering Tools for Boosting Customer Reviews and Ratings
Podium is an innovator. We started using this tool for online review solicitation and have since scaled out to use their software for so much more. Their texting and payments features are particularly impressive. - CUSTOMER SERVICE & SUPPORT ASSOCIATE50M-1B USDInsurance (except health)Review Source
Tackling Communication Challenges for Improved Business Ratings
I love that I can communicate with customers and send invitations to improve our google and BBB ratings. Customers are also able to call and send messages back.