Name: Podium
Rating: 4.3 (23 reviews)

Overview

Product Information on Podium

Updated 13th October 2025

What is Podium?

Podium is a software designed to streamline communication and interaction between businesses and their customers. It offers features such as messaging, review management, and payment processing through a centralized platform. The software enables businesses to manage customer conversations from multiple channels, gather and respond to customer feedback, and facilitate transactions digitally. Podium aims to address the problem of fragmented customer communications, helping businesses enhance operational efficiency and improve customer engagement by providing tools for organized messaging, feedback collection, and payment facilitation within a unified workspace.

Overall experience with Podium

Senior Designer

<50M USD, IT Services

FAVORABLE

“Podium's Highs and Lows: User Experience Unwrapped”

4.0

Dec 30, 2024

Podium is great for businesses looking to improve and boost their online reputation. It is easier and more efficient in customer communication by combining chats, reviews, and feedback in one application.

ANALYTICS STRATEGIST

<50M USD, IT Services

CRITICAL

“Podium Support Delays Disrupt Effectiveness of the Product”

3.0

Dec 20, 2024

The product itself is good and is nice to have on our websites, but the downfall is integrating it into our reporting data base so our customers can get consistent data on leads.

About Company

Company Description

Established in 2014, Podium aims at altering the communication landscape for local businesses. It stemmed from a need to manage customer reviews more efficiently and has since grown into a comprehensive multi-product platform that facilitates a contemporary approach to conducting local business. Podium not only simplifies the process of garnering customer reviews but also aids local businesses in managing payments and communications. Moreover, the platform provides functionalities for executing text marketing campaigns. Thus, Podium is geared toward equipping local businesses with the necessary tools for success.

Company Details

Company type

Private

Year Founded

2014

Head office location

Lehi, United States

Number of employees

1001 - 5000

Website

https://www.podium.com

Do You Manage Peer Insights at Podium?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Podium

Performance of Podium Across Market Features

Podium Likes & Dislikes

First and most important is their user-friendly UI, easy to navigate. Second, Review Management, they sort and manage people's reviews. Lastly, communication, it is easier to communicate with customers through messages, email, and more, all in one place.

I like tha we were able to offer our customers a live chat feature on their sites, providing another layer of service. I think our customers that used podium had more lead opportunities.

centralized communication, simplified review management, easy payment collection through text or webchat and integration with CRM and other tools

1. Pricing - it is quite expensive for a freelance or small-scale team 2. Learning Curve - takes some time to fully get used to all features 3. Limited Integrations - does not integrate with all third-party tools

The lack of support. We've had multiple contacts at podium but when we need something done on their end, it sometimes takes weeks to get confirmation that a fix is being worked on or feedback when something is completed so we can make sure everything looks good on our side of things.

expensive, need more time to learn the platform to use. Customer support is slow.

Top Podium Alternatives

Peer Discussions

Podium Reviews and Ratings

Recommended Gartner Insights

<50M USD

IT Services

Review Source

Podium's Highs and Lows: User Experience Unwrapped

Podium Support Delays Disrupt Effectiveness of the Product

MANAGER, IT SECURITY AND RISK MANAGEMENT

1B-10B USD

Energy and Utilities

Podium: Bolstering Online Reputations with Centralized Customer Engagement

Dec 19, 2024

Podium is powerful tool for customer communication, enhancing engagement, streamlining business operations.Main strength is centralizing customer interactions, boosting online reputations and offering simple payment solutions

DIGITAL & COMMUNICATIONS DIRECTOR

50M-1B USD

Services (non-Government)

Podium: Pioneering Tools for Boosting Customer Reviews and Ratings

5.0

Sep 17, 2024

Podium is an innovator. We started using this tool for online review solicitation and have since scaled out to use their software for so much more. Their texting and payments features are particularly impressive.

CUSTOMER SERVICE & SUPPORT ASSOCIATE

Insurance (except health)

Tackling Communication Challenges for Improved Business Ratings

Sep 8, 2024

I love that I can communicate with customers and send invitations to improve our google and BBB ratings. Customers are also able to call and send messages back.