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  3. Podium
Logo of Podium

Podium

byPodium
in
4.3
Market Presence: Online Reputation Management Software, Conversational Marketing Solutions

Overview

Product Information on Podium

Updated 13th October 2025

What is Podium?

Podium is a software designed to streamline communication and interaction between businesses and their customers. It offers features such as messaging, review management, and payment processing through a centralized platform. The software enables businesses to manage customer conversations from multiple channels, gather and respond to customer feedback, and facilitate transactions digitally. Podium aims to address the problem of fragmented customer communications, helping businesses enhance operational efficiency and improve customer engagement by providing tools for organized messaging, feedback collection, and payment facilitation within a unified workspace.

Podium Pricing

Podium is a software that offers a subscription-based pricing model, with multiple plans available based on features and usage requirements. The software typically structures its pricing according to the number of locations or users and feature access, with options for monthly or annual billing. Custom packages may be available for businesses with specific needs and larger operational scopes.

Overall experience with Podium

Senior Designer
<50M USD, IT Services
FAVORABLE

“Podium's Highs and Lows: User Experience Unwrapped”

4.0
Dec 30, 2024
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
ANALYTICS STRATEGIST
<50M USD, IT Services
CRITICAL

“Podium Support Delays Disrupt Effectiveness of the Product”

3.0
Dec 20, 2024
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 6th March 2025

Established in 2014, Podium aims at altering the communication landscape for local businesses. It stemmed from a need to manage customer reviews more efficiently and has since grown into a comprehensive multi-product platform that facilitates a contemporary approach to conducting local business. Podium not only simplifies the process of garnering customer reviews but also aids local businesses in managing payments and communications. Moreover, the platform provides functionalities for executing text marketing campaigns. Thus, Podium is geared toward equipping local businesses with the necessary tools for success.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2014
Head office location
Lehi, United States
Number of employees
1001 - 5000
Website
https://www.podium.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Podium Reviews and Ratings

4.3

(23 Ratings)

Rating Distribution

5 Star
35%
4 Star
61%
3 Star
4%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Senior Designer
    <50M USD
    IT Services
    Review Source

    Podium's Highs and Lows: User Experience Unwrapped

    4.0
    Dec 30, 2024
    Podium is great for businesses looking to improve and boost their online reputation. It is easier and more efficient in customer communication by combining chats, reviews, and feedback in one application.
  • Senior Designer
    <50M USD
    IT Services
    Review Source

    Podium's Highs and Lows: User Experience Unwrapped

    4.0
    Dec 30, 2024
    Podium is great for businesses looking to improve and boost their online reputation. It is easier and more efficient in customer communication by combining chats, reviews, and feedback in one application.
  • Read All 23 Reviews

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Reviewer Insights for: Podium
Performance of Podium Across Market Features

Podium Likes & Dislikes

Like

First and most important is their user-friendly UI, easy to navigate. Second, Review Management, they sort and manage people's reviews. Lastly, communication, it is easier to communicate with customers through messages, email, and more, all in one place.

Like

First and most important is their user-friendly UI, easy to navigate. Second, Review Management, they sort and manage people's reviews. Lastly, communication, it is easier to communicate with customers through messages, email, and more, all in one place.

Like

First and most important is their user-friendly UI, easy to navigate. Second, Review Management, they sort and manage people's reviews. Lastly, communication, it is easier to communicate with customers through messages, email, and more, all in one place.

Dislike

The lack of support. We've had multiple contacts at podium but when we need something done on their end, it sometimes takes weeks to get confirmation that a fix is being worked on or feedback when something is completed so we can make sure everything looks good on our side of things.

Dislike

The lack of support. We've had multiple contacts at podium but when we need something done on their end, it sometimes takes weeks to get confirmation that a fix is being worked on or feedback when something is completed so we can make sure everything looks good on our side of things.

Dislike

The lack of support. We've had multiple contacts at podium but when we need something done on their end, it sometimes takes weeks to get confirmation that a fix is being worked on or feedback when something is completed so we can make sure everything looks good on our side of things.