My overall experience with Portkey has been quite positive. As someone who is not deeply technical, I was initially concerned about whether I would be able to navigate the platform effectively, but the onboarding process was smoother than expected. The dashboard is intuitive and well-organized, making it easy to get a clear picture of how our AI tools are being used without needing to dig into code or complex configurations. What stood out most was the visibility Portkey provides — being able to see costs, usage, and performance across different AI providers in one place is genuinely useful for keeping things organized and within budget. The reliability features, such as automatic fallbacks when a provider experiences downtime, also gave us confidence that things would keep running smoothly in the background without constant manual oversight. Customer support has been responsive and helpful whenever questions came up, which made a real difference in getting up to speed. That said, some of the more advanced features do have a learning curve, and the documentation could be more accessible for non-technical users in certain areas. Overall, Portkey delivers solid value as a centralized platform for managing AI operations. For teams looking to bring more structure and visibility to their AI usage without building everything from scratch, it is a worthwhile tool.

When setting up the same model on different providers I do not get the same results when unexpected outcomes result. For instance, one provider gives a clear error while another with the identical model appears to be successful until you dig into the logs. More consistency is needed.