Praxedo specializes in providing a cloud-based Field Service Management software since 2005 in Europe and operates in North America since 2017. The key objective is to enhance productivity, streamline business processes, and improve client satisfaction for service companies. The Praxedo's service offering is built around an open, user-friendly and highly configurable web platform, complemented by a mobile application. The solution’s roll out time is typically less than 5 days, with minimal workforce training, and allowing significant customisation using one single integrated Web interface. The solution addresses customers managing from 5 up to 10000 technicians, dealing with 2 to 10 jobs per day, and in need of complex mobile reporting or at least to retrieve data from the field. Historically, Praxedo has had a strong presence in the telecom, energy and utilities network maintenance markets.
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The aspects I value most in Praxedo are its clear interfrace, efficient route planning, and the flexibility of its no-code form configuration. These featres save us significant time, eliminate paper-based processes, and allow us to centrlly steamline workflows. The system also enables much better handling of urgent jobs, ensures clean and consistent documentation, and improves our reporting capabilities. Our dispatchers are no longer blind - the always know where each technician is and can provide updates in real time. The ability to exchange doczuments digitally is also a major benefit, as technicians no longer need to come to the office dailty to collect their information: everything is conveniently available in the mobile app, which allows us to fulfill more work orders within the same day.
Work planning and scheduling on the Synthese is effective Clients/Sites precision and easy use Flexibility for all the parameters
Mobile application : It gives our technicians a clear overview of upcoming jobs for the next 15 days, allowing them to prepare properly so they can carry out the work in the best possible conditions. Digital Scheduling : Before implementing Praxedo, scheduling was managed using Excel : it was only used by one person and was difficult and impractical to manage. Thanks to Praxedo, we have been able to manage. In addition, the job status feature makes it easy for us to know that the technicians have arrived at their appointment and have been able to start their work. This avoids frequent phone calls and allows us to track the progress of the work. Photos and signatures : The use of reports with photos and customer signatures is a real plus in avoiding certain disputes with our customers and / or carriers for example. It serves as proof and prevents any disputes.
The main challenges we experienced were related to the onboarding phase. We would have appreciated more support during the training of our employees, and the system wsa not fully stable at the beginning, party due to the complexity of the integration with our legy SAP R/3 envirnment. Since our initial evaluation, Praxedo has released many new features, but implementing these improvements into our own processes can be time-consuming, especially when interface adjustments are required. Additionally, the new licensing model limits our abilityy to adopt certain innovations without incurring extra costs - for example, AI features and the appointment portal, which are included as standard with some other providers.
Admin user interface on a phone/tablet Not the possibility to add cheaper licenses for Technician with less functiannility needs We cant add Tools with intervention or specific items
We operate nationwide on a weekly basis. Currently, the map view is only available for the day. A weekly map view would be welcome.