Overview
Product Information on Praxedo Field Service Management
Updated 13th October 2025
What is Praxedo Field Service Management?
Praxedo Field Service Management Pricing
Overall experience with Praxedo Field Service Management
Strategie- Und Prozessmanager
250M - 500M USD, ConstructionFAVORABLE
“Enhanced Service Data and Time Savings with Praxedo, Training Support Lacking”
My overall experience with Praxedo has been very positive. The Platform is highly user-friendly, and the no-code capabilities for configuring forms give us the flexibility we need. Since implementing Praxedo at Our org, we have gained significantly more service data and transparency across our field operations. The integration with our legy SAP R/3 system was challenging, but Praxedo support us well throughout the process and provided valuable best practices during implementation. The solution ist stable and reliable, although the long development time of the new mobile app was a drawback. Overall, I'm satisfied with the system and it's support team.
Project Manager
<50M USD, ConstructionCRITICAL
“Efficiency for planning and scheduling”
Overall it is a good product that has serve us pretty good. Support during deployment and integration could have been better leading to better use afterwards. The product has improved our operations globally, espcially for dispatching technicians and having a centralised platform for Work planning accross 4 departments. We face challenges for integrating the solution for our other department because of extensibility et scalability issues.
About Company
Company Description
Praxedo specializes in providing a cloud-based Field Service Management software since 2005 in Europe and operates in North America since 2017. The key objective is to enhance productivity, streamline business processes, and improve client satisfaction for service companies. The Praxedo's service offering is built around an open, user-friendly and highly configurable web platform, complemented by a mobile application. The solution’s roll out time is typically less than 5 days, with minimal workforce training, and allowing significant customisation using one single integrated Web interface. The solution addresses customers managing from 5 up to 10000 technicians, dealing with 2 to 10 jobs per day, and in need of complex mobile reporting or at least to retrieve data from the field. Historically, Praxedo has had a strong presence in the telecom, energy and utilities network maintenance markets.
Company Details
Company type
Private
Year Founded
2005
Head office location
Paris, France
Number of employees
51 - 200
Website
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- Strategie- Und Prozessmanager50M-1B USDConstructionReview Source
Enhanced Service Data and Time Savings with Praxedo, Training Support Lacking
My overall experience with Praxedo has been very positive. The Platform is highly user-friendly, and the no-code capabilities for configuring forms give us the flexibility we need. Since implementing Praxedo at Our org, we have gained significantly more service data and transparency across our field operations. The integration with our legy SAP R/3 system was challenging, but Praxedo support us well throughout the process and provided valuable best practices during implementation. The solution ist stable and reliable, although the long development time of the new mobile app was a drawback. Overall, I'm satisfied with the system and it's support team. - Director of IT50M-1B USDEnergy and UtilitiesReview Source
Digitalization of interventions, to gain efficiency and traceability
Praxedo is used to manage and track work on projects for our residential clients. The solution has allowed us to digitize our processes and improve efficiency while maintaining information traceability. It has significantly reduced the time it takes to receive work reports (and therefore the time it takes to invoice projects). It has also enabled us to implement work reports that include photos, which has improved the reliability of data for our self-monitoring processes. The application is easily accessible on smartphones with its offline mode, allowing for work to be carried out in any location within the house (e.g., basement, garage, etc.). Finally, the system is very open: forms are easily customizable, and APIs are available to make Praxedo interoperable with other information systems. - Operations Manager50M-1B USDRetailReview Source
Praxedo is a reliable, efficient, high-performing, and professional solution for managing daily interventions.
Responsive service, excellent value for money, and professional support. I've been a Praxedo user and administrator since 2014. Praxedo has evolved to meet our field needs by enriching its various functionalities, including scheduling, planning, machine management, and forms, and by integrating multi-criteria conditional fields. The solution is reliable and stable, with no service interruptions for our technicians. Its ease of use is both simple and ergonomic for both technicians and our back office. - Director of Customer Service and Support<50M USDMiscellaneousReview Source
Indispensable, efficient, modular.
Praxedo has allowed us to develop our business professionally. This applies to our 12 technicians as well as to the administrative side, thanks to the speed of invoice processing. The case tracking is comprehensive. Thanks to Praxedo, we can track an order from its inception to the final billing. There is also very complete technical tracking, including interventions, maintenance, and installation reports. On-site photographs allow us to detail this history. The digitization of interventions has allowed us to gain efficiency in terms of technicians and scheduling changes. We have also reduced our billing time from 15 days to less than 24 hours. The Sage connector allows us to maintain an up-to-date customer database for billing and deliveries. - Operations Manager<50M USDIT ServicesReview Source
Significant improvement in service quality and traceability
Thanks to Praxedo, we are more responsive in sending service reports, with processing times cut in half (as is invoicing time), which is now approximately one month. We also respond to 100% of our clients' quote requests. We estimate that we have gained 5 to 10% more service calls. Traceability and service quality have also been significantly improved. This has allowed us to improve and streamline our customer relationships. The Praxedo solution has enabled us to eliminate disputes with some clients, thanks to the inclusion of photos in service reports and the client's electronic signature in the technician's mobile application at the end of the service call.
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