Name: PwC CRM and Customer Experience Implementation Services
Rating: 4.5 (33 reviews)

Overview

Service Information on PwC CRM and Customer Experience Implementation Services

Updated 13th October 2025

What is PwC CRM and Customer Experience Implementation Services?

PwC CRM and Customer Experience Implementation Services is a service that focuses on assisting organizations with the adoption and optimization of customer relationship management technologies and strategies. The service encompasses the planning, deployment, and integration of CRM solutions designed to enhance customer engagement, streamline business processes, and improve data-driven decision making across marketing, sales, and service functions. By addressing challenges related to customer data management, workflow automation, and digital transformation, the service aims to enable businesses to develop more consistent and personalized customer experiences, increase operational efficiency, and support sustainable business growth. The service typically covers assessment, strategy development, technology selection, systems integration, and ongoing support.

Overall experience with PwC CRM and Customer Experience Implementation Services

VP Of Pricing And FP&A

30B + USD, Healthcare and Biotech

FAVORABLE

“CRM tool enables our organization to drive value and launch of omnichannel sales strategy”

5.0

Dec 13, 2020

Experience was great. We partnered with PWC for overall strategy and implementation. They not only provided a long-term roadmap,

Sr. Business Architect

10B - 30B USD, Manufacturing

CRITICAL

“Ensure that you get contractual identification of the resources for your project”

1.0

Jun 23, 2017

the team that was provided to execute our project was not the team that was stated to be our implementation team, and was unqualified to do the work. the project team we got were young and inexperienced and failed because they thought that working more would fix the fact that they fundamentally didn't know what to do. having a project lead break down and cry from stress and exhaustion is never going to produce a result. overall, they were 2 months late, impacting other scheduled initiatives, causing business disruption and requiring us to go to the CEO and explain why major business initiatives were going to be delayed

About Company

Company Description

PwC is a global network of firms operating in 152 countries with a workforce exceeding 327,000 people. The firm primarily focuses on providing services in assurance, advisory, and tax sectors. PwC is composed of a combination of multiple member firms, each an individual legal entity. Its mission is rooted in fostering trust within society and addressing significant issues. The disclaimer for PwC's content is that it's meant for general information, not to be used as concrete accounting, tax, or professional advice without consulting with trusted advisors for personalized counsel.

Company Details

Company type

Private

Year Founded

1998

Head office location

London, United Kingdom

Number of employees

10001+

Annual Revenue

30B+ USD

Website

https://www.pwc.com/gx/en

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: PwC CRM and Customer Experience Implementation Services

Performance of PwC CRM and Customer Experience Implementation Services Across Market Features

PwC CRM and Customer Experience Implementation Services Likes & Dislikes

PWC lead us to deliver a product that would flexible to meet the needs today and the future. Tactically, the product provides every day value and enables multiple commercial teams to provide a seamless customer experience, regardless of the multiple touchpoints from various groups. The product addresses the 5 year transformation we expect to happen within our industry. Outside of the product delivered, PWC provided a framework on how to leverage the technology. This included processes to map out strategies and the steps how to translate this into tactical actions. Also, a detailed change management plan to ensure this was adopted by all stakeholders.

nothing

It was uniquely tailored to our needs, and they came in with an outsider view and produced a very thorough deliverable.

We've tried to implement this in the past and we not successful. Wish this product would have come sooner.

failure to deliver on all levels

There is nothing I disliked, they have less experience with our company than other consulting companies, and I was new to the company, so internal navigation was a bit difficult but it worked out.

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Peer Discussions

PwC CRM and Customer Experience Implementation Services Reviews and Ratings

Recommended Gartner Insights

10B+ USD

Healthcare and Biotech

Review Source

CRM tool enables our organization to drive value and launch of omnichannel sales strategy

Dec 12, 2020

Product Strategy Lead

Positive experience, a refreshing alternative to other partners.

Dec 14, 2020

We had a great overall experience with the team, despite internal delays the team was able to deliver on the goals of the project and help us receive buy-in and alignment at all levels.

Product Manager

<50M USD

Concept to reality in lightning speed

Dec 11, 2020

The PwC team worked with me and our internal partners for a swift concept to go live CRM solution which included a handful of customized API's and critical scheduling functionality. They heard us, learned about our needs and delivered. We felt as though they were on our team and dedicated to delivering us with the best solution possible.

Director, Operations

Seamless and expeditious implementation.

Dec 15, 2020

Excellent communication, service and execution. The team was well-organized and thoughtful in the project approach.

Executive Director, Sales

1B-10B USD

New engagement for Sales Team

Dec 16, 2020

PWC provides leadership oversight in this area. Their strategic view of the business allows us to customize our CRM approach to best meet our needs.

Overview

Service Information on PwC CRM and Customer Experience Implementation Services

What is PwC CRM and Customer Experience Implementation Services?

PwC CRM and Customer Experience Implementation Services Pricing

Overall experience with PwC CRM and Customer Experience Implementation Services

“CRM tool enables our organization to drive value and launch of omnichannel sales strategy”

“Ensure that you get contractual identification of the resources for your project”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: PwC CRM and Customer Experience Implementation Services

Performance of PwC CRM and Customer Experience Implementation Services Across Market Features

PwC CRM and Customer Experience Implementation Services Likes & Dislikes

Top PwC CRM and Customer Experience Implementation Services Alternatives

Peer Discussions

PwC CRM and Customer Experience Implementation Services Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

Reviewer Insights for: PwC CRM and Customer Experience Implementation Services

Performance of PwC CRM and Customer Experience Implementation Services Across Market Features

PwC CRM and Customer Experience Implementation Services Likes & Dislikes

Recommended Gartner Insights

Top PwC CRM and Customer Experience Implementation Services Alternatives

PwC CRM and Customer Experience Implementation Services Reviews and Ratings

1. Salesforce CRM and Customer Experience Implementation Services

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3. Infosys CRM and Customer Experience Implementation Services

CRM tool enables our organization to drive value and launch of omnichannel sales strategy

Positive experience, a refreshing alternative to other partners.

Concept to reality in lightning speed

Seamless and expeditious implementation.

New engagement for Sales Team

4.5

(33 Ratings)

Rating Distribution

Customer Experience

Service Capabilities