Overview
Service Information on PwC Application Management Services
What is PwC Application Management Services?
PwC Application Management Services Pricing
Overall experience with PwC Application Management Services
“Navigating the Complexities of Outsourced SAP Application Management”
About Company
Company Description
PwC is a global network of firms operating in 152 countries with a workforce exceeding 327,000 people. The firm primarily focuses on providing services in assurance, advisory, and tax sectors. PwC is composed of a combination of multiple member firms, each an individual legal entity. Its mission is rooted in fostering trust within society and addressing significant issues. The disclaimer for PwC's content is that it's meant for general information, not to be used as concrete accounting, tax, or professional advice without consulting with trusted advisors for personalized counsel.
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Reviewer Insights for: PwC Application Management Services
Performance of PwC Application Management Services Across Market Features
PwC Application Management Services Likes & Dislikes
1. They bring in-depth expertise in managing SAP applications beneficial for complex SAP environments where specialized knowledge is required. 2. PwC has the skilled resources to handle issues efficiently, potentially reducing downtime and improving system availability. 3. Get the benefit of a global team of SAP experts, consultants and developers who are continuously trained on the latest versions and best practices.
Commitment to closure aligned with business urgency.
The vendor involvment and response.
1. Outsourcing the SAP application management to a third-party vendor may become dependent on that vendor's capabilities and may find it challenging to switch providers due to complex contracts. 2. The quality of service can vary widely between AMS providers, particularly when it comes to their response times, depth of expertise and ability to resolve complex issues. 3. If you have highly customized SAP environments, there may be difficulties in ensuring that the AMS provider understand the specific nuances of the SAP setup.
lack of seamless Co-ordination between the Functional SME and the DB team From the same group.
The cost.
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Peer Discussions
PwC Application Management Services Reviews and Ratings
- SAP FI TECHNO FUNCTIONAL50M-1B USDManufacturingReview Source
Navigating the Complexities of Outsourced SAP Application Management
It is an outsourced service offering where external providers manage, support and optimize SAP applications and landscapes. - AVP50M-1B USDBankingReview Source
Domain Knowledge coupled with consultancy experience makes PWC an ideal partner for Ebiz
PWC's Consultancy experience along with application domain, helps them create a niche which helps them understand the end user grievance beyond what is spoken, to what the actual issue is. - Business Process Management10B+ USDBankingReview Source
Vendor selection was good and till date we are using the service.
Experience with PwC support team is excellent in terms of mobility and 24*7 service out of the agreement terms. - IT HQ1B-10B USDManufacturingReview Source
Good quality of deliverables
Good experience: very skilled consultants, good methodology, great commitment. The activity scope was the Risk assessment of a complex SAP roll-out in US. The service has been very usefull in order to have an “external” evaluation of project risks. - VP Enterprise Systems1B-10B USDManufacturingReview Source
Transition to support was seamless and results and quality of support is very high
The overall experience has been better than even expected. The transition to PWC AMS began as we implemented our first release of SAP. The AMS team received their knowledge transfer from the PWC implementation team. One of the most positive things was that when there were issues or knowledge gaps, the PWC teams helped each other an ensured that the AMS team was prepared to support our company. There was no conflict as I've seen in other situations and a true team effort to ensure the team was ready to support. The AMS team Lead and the individuals on the team are very customer focused, they have integrated into the Cubic company well and all service levels have been met. As we've had subsequent releases the increase in staff has not exceeded plans and the level of support has remained consistently high. I'm kept well informed, have weekly meetings with the leader and some of the members of the team. The teamwork, collaboration and results based on agreed priorities has been very good. As team members have transitioned off, our company has not seen any negative effects. To date we view the decision to go with PWC for our AMS partner has been an extremely good decision.