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Overall experience with Rippling
“Centralized Employee Data Simplifies Attendance, Payroll, and Benefits Processing Tasks”
“Administrative Confusion and Poor Support Undermine Platform Usability and Transparency”
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Company Description
Rippling is an all-in-one platform for HR, IT, payroll, and spend management. Effortlessly manage the entire employee lifecycle, from hiring to benefits administration. Automate HR tasks, ensure compliance, and streamline approvals. Simplify IT with device management, software access, and compliance monitoring, all from one dashboard. Enjoy timely payroll, real-time financial visibility, and dynamic spend policies. Rippling empowers your business to save time, reduce costs, and enhance efficiency, allowing you to focus on growth.
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A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Rippling
Rippling Likes & Dislikes
Having all of our employee attendance and time off/LOAs alongside payroll and benefits is a huge time saver. In addition to a user-friendly platform (for employees, managers, and admins), being able to pull any Rippling data point into a customized report gives our teams the best information.
The Employer of Record payroll experience has been good. No issues there, they are responsive and know compliance.
I like the mobile app functionality and that there is continuity between the internet browser experience and mobile app.
Rippling is a top tier product, so they are priced accordingly. I don't love the current model of having to add individual services as their own contract items, but I understand why they do it.
Most of the apps you need require integration, which is an additional charge. The additional charges were not made clear to us prior to signing, even though our sales team knew exactly which ones we'd be needing. Once we finally did see the price, the additional charges would double our annual cost. When voicing any sort of displeasure with the platform, our account manager goes silent. But then will pop back up trying to sell us more services a month later.
I wish the landing page was a little more of a one-stop experience. Some of the navigation is cumbersome.
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Rippling Reviews and Ratings
- MANAGER, HUMAN RESOURCES50M-1B USDSoftwareReview Source
Administrative Confusion and Poor Support Undermine Platform Usability and Transparency
The platform itself is enormous, it logs everyone in as an administrator, however, if they don't have admin capabilities, they have to switch to an "employee" account. The UI is not easy to navigate. Implementation is a nightmare, they basically tell you what the platform can do and then leave you to build it on your own. We went through 3 implementation managers (because the first 2 were non-responsive). Reporting is customizable, but many basic customizations are not yet available. There is no dedicated CSM, so you have general support, which is quick to answer, but usually you get the same automated "we'll pass this along to our product team" message. - Sr Hris Analyst1B-10B USDServices (non-Government)Review Source
Unified Service Platform Experiences Recurrent Changes in Assigned Subject Matter Experts
This product has a lot of capability in the beginning and offers various services all in one place. It's easy to reach the support team and get the necessary guidance, but specific contacts at the company constantly seem to turn over and leave, resulting in the need to rebuild the relationship with a new subject matter expert all over again. - People Operations Manager50M-1B USDSoftwareReview Source
Centralized Employee Data Simplifies Attendance, Payroll, and Benefits Processing Tasks
Rippling has helped us track employee attendance, time off, and leaves of absence in one place - making it easy to push through to payroll, benefits eligibility, etc. The platform is intuitive to use, easy to set up, and gives us real time data in reports. - Practice Lead<50M USDMiscellaneousReview Source
Rippling Mobile Experience Valued While Landing Page and Navigation Need Improvement
As an end user, Rippling is fairly intuitive and user-friendly. - DIRECTOR OF RECRUITING50M-1B USDConsumer GoodsReview Source
Easy Access to Personal Information and Benefits with the New HR System
When HR rolled this out, I was able to see and access my info very nicely and it was easy to use.