Overview
Service Information on Rippling
What is Rippling?
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Overall experience with Rippling
“Intuitive Layout and Strong Customer Service Offset by Some Document Retrieval Proving Challenging”
“HR Teams Encounter Bugs and Incremental Costs Amidst Rippling’s Useful Compliance Tools”
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About Company
Company Description
Rippling is an all-in-one platform for HR, IT, payroll, and spend management. Effortlessly manage the entire employee lifecycle, from hiring to benefits administration. Automate HR tasks, ensure compliance, and streamline approvals. Simplify IT with device management, software access, and compliance monitoring, all from one dashboard. Enjoy timely payroll, real-time financial visibility, and dynamic spend policies. Rippling empowers your business to save time, reduce costs, and enhance efficiency, allowing you to focus on growth.
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A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Rippling
Performance of Rippling Across Market Features
Rippling Likes & Dislikes
Simple breakdown of key services / features. Intuitive interface. Really strong customer service.
- Ability to customize access to various account access types (user, admin, super admin, etc.) - Ease of Ability to switch between different account types for admins and higher level users - Useful built-in HR resources to refer to stay compliant with state and federal labor guidelines
I like how not only can this platform be customized to fit our business needs, I love the clean aesthetics/navigation and how reliable the mobile app has been for me.
Has experienced downtime in certain parts of the platform when I needed them. Not always easy to understand routing for relevant approvals. Hard to find information for historical documents.
- Lack of ability for standard-level users to reactivate previously deactivated accounts (If someone leaves your company and returns at another time, instead of reactivating their previous account, Rippling creates another one and does not openly distinguish how to access the new one to the standard-level user) - Rippling customer service agents do not seem to be passionate about helping users. I've spoken to agents in their help chat as a super admin and the agents were blunt, lacked empathy, unaccommodating, and gave little information. I had to ask various questions to get the help I needed because they gave generic cookie-cutter answers that did not address my question. - Despite notification customizations, Rippling's automated system sends various emails and notifications and tasks unrelated to individual positions.
I don't really have anything negative to say aside from maybe the color palette aren't my ideal spectrum of colors.
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Rippling Reviews and Ratings
- Human Resources Onboarding Coordinator50M-1B USDHealthcare and BiotechReview Source
HR Teams Encounter Bugs and Incremental Costs Amidst Rippling’s Useful Compliance Tools
Negotiations with Rippling on prices for their services can be frustrating because the platform is still a fledgling with limited customizations and many bugs/oversights that our HR team needs to discover for them to work on fixing, but at the same time, many services from Rippling are a la carte and it feels like they nickel and dime you for every feature, despite the limited capabilities of what they offer. - MANAGER<50M USDSoftwareReview Source
Intuitive Layout and Strong Customer Service Offset by Some Document Retrieval Proving Challenging
Rippling has a strong feature and services set. It's easy to use, has a modern interface that makes navigating the application easy, and their customer support team is always ready to help. - CHIEF FINANCIAL OFFICER<50M USDIT ServicesReview Source
Basic Functionalities Shine in Well-Implemented US Product Setup
Basic functionalities are there and setup for the US is well established and working well, international setup is not working as promised or only partially enabled by the software. - TECHNICAL SUPPORT REPRESENTATIVE<50M USDTelecommunicationReview Source
Great platform, AWESOME mobile app!
I was unable to comment on the first two questions as I was not part of the negotiation or transition from anything previous. But for delivery and capability, it's been seamless.