Name: Sage Intacct
Rating: 4.2 (530 reviews)

Overview

Product Information on Sage Intacct

Updated 13th October 2025

What is Sage Intacct?

Sage Intacct is a software designed for financial management and accounting automation. It offers features including core accounting, real-time reporting, accounts payable and receivable, cash management, and project accounting. The software enables organizations to streamline financial operations, improve visibility into financial data, and manage multi-entity and global consolidations. By providing automated workflows and comprehensive audit trails, Sage Intacct addresses the need for accurate financial tracking and regulatory compliance. This software is used to optimize financial processes and support informed business decision-making through its integration capabilities with various business systems.

Overall experience with Sage Intacct

IT Associate

50M - 250M USD, Services (non-Government)

FAVORABLE

“Customizable Software Enables Data Automation But Suffers From Slow Support Response Times”

4.0

Nov 17, 2025

Overall, the software works decently and has an API to access/automate data consistency between Intacct and local storage. It is pretty customizable, from the database structure to the UI. Performance varies between ok and good. The simplest API call takes roughly 3 seconds round trip...definitely room for improvement there. UI performance is good, still some lag and spinning while data is being refreshed after saving...similar to API performance...roughly 3 seconds between actions.

Finance Associate

<50M USD, Healthcare and Biotech

CRITICAL

“Product Setup Limitations Reveal Hidden Service Fees for Core Functionality”

3.0

Nov 17, 2025

We had a rough start from the horrible integration of the product. We also have features that are said to be set up, but do not work unless we pay more fees to get the to where they were supposed to be from the beginning.

About Company

Company Description

Sage is tailored to the unique needs of Small and Medium-sized Businesses (SMBs), providing them with essential information, insights, and user-friendly tools. Concentrating on key operational domains such as Payroll, Human Resources, and Finance, Sage offers software solutions designed to enhance business efficiency. By forming strategic partnerships, Sage delivers confidence and actionable insights to SMBs, assisting them in streamlining their operations. The company's commitment is to empower SMBs through collaborative relationships and advanced technologies, ensuring smooth business activities and enabling success.

Company Details

Company type

Public

Year Founded

1981

Head office location

Newcastle upon Tyne, United Kingdom

Number of employees

10001+

Annual Revenue

1B-3B USD

Website

http://www.sage.com

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Reviewer Insights for: Sage Intacct

Sage Intacct Likes & Dislikes

It is customizable, including creating your own database fields and changing the actual Intacct data entry UI. You can create your own views of the data and most attributes are available. API supports high transaction environments, with a very low failure rate. UI application has all of the latest bells and whistles you would expect, plus they rolled out their own AI to make monthly closing easier and more automated.

Price was the biggest pro when we decided to go with Sage Intacct. We also liked the automated features that we thought we were getting with the setup (we know are learning that those are additional costs). We do like how easy the bank reconciliation is to use now that we have set it up correctly ourselves.

1. Ability to add modules as the company grows. 2. The dimensional structure adds another level of reporting. 3. Ability to create custom reports as needed. 4. Dashboards for Directors and upper level management for their areas.

API pushes from Intacct (Smart Events) are not retried and destination API (the client) is not notified of any failures. We probably lose 1% of our responses from asynchronous transmissions pushed through the API (i.e. we never received a response from Intacct but the data change was successful). Customer support is probably the worst feature of Intacct. Support response is slow, very often taking weeks or months to resolve complex issues and often pushes the work of resolving a problem back on the user to figure out themselves (You prove to us that you sent what you sent by giving us extremely detailed logs of everything you have ever done). I avoid customer support for all except the most extreme issues, with little hope that I will receive a helpful solution.

Everything seems to be a billable service when help is needed. Purchase Orders are set up but they don't work unless we pay a billable service fee. Fixed assets module to track all fixed assets can only track capitalized assets unless we pay a billable service fee. Half the time our support tickets are answered by someone that can't help us and it delays the tickets being fixed.

1. Budget module has improved over the years, however, I would still like to be able to budget by employee as we do in our excel module. 2. When setting up new user access, would like more options to limit their access by location or project, right now it's only territory or department which does not fit for our set up. 3. Expenses when payment is made on Staff expenses, we don't see the check number in the form of payment, this could just be something I have not figured out how to do.

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Sage Intacct Reviews and Ratings

Recommended Gartner Insights

50M-1B USD

Services (non-Government)

Review Source

Customizable Software Enables Data Automation But Suffers From Slow Support Response Times

VP, Finance

Miscellaneous

Sage Intacct Offers Flexible Reporting But Some Limitations in Detailed Budgeting by employee and User Access by Location Settings

5.0

Nov 7, 2025

Sage Intacct is user friendly and capable of growing with our organization. We have multiple entities in our organization and the dimensions add another layer of reporting.

<50M USD

Healthcare and Biotech

Product Setup Limitations Reveal Hidden Service Fees for Core Functionality

Director of Procurement

Financial Management Excellence Undermined by Absence of Native Operational Modules

Mar 16, 2026

My experience with Sage Intacct has been positive, particularly when it comes to core financial management functionality for example General Ledger and reporting but it is didn't have Native Purchase Requisition, expense management, or AP Automation functionality which makes it an average Financial Tool.

Manager

Sage Intacct provides incredible user ability with continuous work to keep improving their software.

Nov 12, 2025

SAGE Intacct is continuously getting better at making sure their product is developing with the times.