Sage Intacct

It is customizable, including creating your own database fields and changing the actual Intacct data entry UI. You can create your own views of the data and most attributes are available. API supports high transaction environments, with a very low failure rate. UI application has all of the latest bells and whistles you would expect, plus they rolled out their own AI to make monthly closing easier and more automated.

Price was the biggest pro when we decided to go with Sage Intacct. We also liked the automated features that we thought we were getting with the setup (we know are learning that those are additional costs). We do like how easy the bank reconciliation is to use now that we have set it up correctly ourselves.

1. Ability to add modules as the company grows. 2. The dimensional structure adds another level of reporting. 3. Ability to create custom reports as needed. 4. Dashboards for Directors and upper level management for their areas.

API pushes from Intacct (Smart Events) are not retried and destination API (the client) is not notified of any failures. We probably lose 1% of our responses from asynchronous transmissions pushed through the API (i.e. we never received a response from Intacct but the data change was successful). Customer support is probably the worst feature of Intacct. Support response is slow, very often taking weeks or months to resolve complex issues and often pushes the work of resolving a problem back on the user to figure out themselves (You prove to us that you sent what you sent by giving us extremely detailed logs of everything you have ever done). I avoid customer support for all except the most extreme issues, with little hope that I will receive a helpful solution.

Everything seems to be a billable service when help is needed. Purchase Orders are set up but they don't work unless we pay a billable service fee. Fixed assets module to track all fixed assets can only track capitalized assets unless we pay a billable service fee. Half the time our support tickets are answered by someone that can't help us and it delays the tickets being fixed.

1. Budget module has improved over the years, however, I would still like to be able to budget by employee as we do in our excel module. 2. When setting up new user access, would like more options to limit their access by location or project, right now it's only territory or department which does not fit for our set up. 3. Expenses when payment is made on Staff expenses, we don't see the check number in the form of payment, this could just be something I have not figured out how to do.