Name: Sales Hub
Rating: 4.4 (461 reviews)

Overview

Product Information on Sales Hub

Updated 13th October 2025

What is Sales Hub?

Sales Hub is a software designed to assist businesses in managing and optimizing their sales processes. It provides tools for contact management, email tracking, meeting scheduling, sales automation, and pipeline management. The software enables sales teams to organize and prioritize leads, monitor deal progress, and automate repetitive tasks. Integrated reporting and analytics features allow users to track performance and gain insights into sales activities. Sales Hub also includes communication tools that support collaboration between team members. The software aims to address challenges in sales productivity, organization, and visibility by centralizing information and facilitating streamlined workflows.

Overall experience with Sales Hub

Director

50M - 250M USD, Manufacturing

FAVORABLE

“Frequent Updates and Robust Support Shape Platform Experience for our Team”

5.0

Nov 20, 2025

HubSpot has been instrumental in our digitization journey at our org. We have been provided with excellent account management as well as customer support when needed.

Director Of Operations

<50M USD, Manufacturing

CRITICAL

“Comprehensive Sales Management Features but High Costs and Paywalled Basics Noted”

3.0

Mar 13, 2026

Sales Hub is a solid CRM that we rely heavily on for managing our pipeline and tracking deals. The Deals feature is particularly useful and is central to how we manage opportunities and sales stages. I also appreciate all of the different integrations that HubSpot offers. However, overall, the platform is expensive and some basic features (like forecasting) are paywalled behind a more expensive tier.

About Company

Company Description

HubSpot’s customer platform offers enterprise software for marketing, sales, customer service, content management, operations, and commerce.

Company Details

Company type

Public

Year Founded

2006

Head office location

Cambridge, United States

Number of employees

5001 - 10000

Website

https://www.hubspot.com

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A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Sales Hub

Reviewer Insights for: Sales Hub

Deciding Factors: Sales Hub Vs. Market Average

Performance of Sales Hub Across Market Features

Sales Hub Likes & Dislikes

1. They are constantly improving the system based off of feedback from customers 2. The service & support is second to none. We have had a quick resolution to almost every ticket, with the only exceptions being a handful that require more development resources and strategic planning 3. The ease of use and intuitive nature of the product make it a great solution for our team and has helped to reduce the overall impact of switching platforms with long tenured employees.

1. The Deals pipeline is a very effective sales tool for us and the ability to customize fields within the Deals module is easy enough and is a must-have for my team. 2. Strong ecosystem of integrations with other tools 3. Good reporting and dashboards once everything is configured 4. Combines CRM, marketing, and sales functionality in one platform

1. Ease of use for high level power users. You can do a lot quickly and effectively if you know what you are looking for. 2. Heavy ability to customize the index pages, views, and detailed views of records to allow the sales team to see the details we want them to focus on without them having to dig for it. 3. Automation is powerful and can do a lot to support the team at a operation level without them needed to get their hands dirty and spend hours and hours working in the system. 4. The data import tool has improved dramatically and allows the ability to fix errors in the data and map while getting ready to import, rather than having to review the errors and reupload over and over again.

1. Updates are so frequent that it is difficult to keep up with identifying what is best for our account. I wish releases of updates were made on a more cyclical schedule (quarterly for instance) 2. While it is a very robust system, I believe there is still a lot of work to be done for B2B users as most of the pre-built automations seem to be built with B2C or D2C in mind. 3. We would like to see a more robust CPQ tool for quoting in which we can apply product logic to only allow sales managers to quote compatible products with the main product they are quoting. We currently use a third-party vendor for this.

1. Although it's a feature rich and necessary software, it's very expensive. 2. Some important functionality, such as forecasting, is locked behind higher-tier plans 3. The interface can be unintuitive and sometimes requires too many clicks to accomplish simple tasks. For example, it took me 45 minutes to figure out how to input a quarterly revenue goal and create a chart based on that, which I still wasn't able to do correctly because of the product pricing tier that I'm in. 4. Similar to 3, navigating the system to find features and build custom reports can take time and is overall, challenging.

1. Even with all the great features, there are some technical limitations when it comes to reporting with Line items tied to deals at a larger scale. 2. Even with the amount of customization being done, HubSpot can still feel somewhat overwhelming to sales reps as they start to use it. would be nice to have a way to streamline the main features to create a sales lite experience to limit even further the amount of features sthey have avaialble. 3. Limited academy resources for sales enablement with the software. There used to be some content in the past but was archived due the the amount of updates.

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Peer Discussions

Sales Hub Reviews and Ratings

Recommended Gartner Insights

50M-1B USD

Manufacturing

Review Source

Frequent Updates and Robust Support Shape Platform Experience for our Team

Operations Associate

Gov't/PS/Ed

Education

A CRM with Collaboration and Automation Features That Enhance Sales Capabilities

Nov 24, 2025

HubSpot allows the team to have much more collaboration between the contacts history and relationship in Sales to Marketing, to servicing the customer. Being able to run automated email series supporting the messaging while saving time for Sales Reps.

<50M USD

Comprehensive Sales Management Features but High Costs and Paywalled Basics Noted

Director Of Sales

IT Services

Platform Excels in Knowledge Base and Reporting but Sequences Need Improvement

Apr 7, 2026

Sales Hub is an excellent tool to help manage and report on all pipeline related activities. HubSpot is regularly coming out with new features and their knowledge base is an excellent source of information where reps can self-teach and level up their knowledge of what's possible within the platform. There are a few things that I would like to see improved, including more user friendly options when creating sequences, but overall, this has been one of my favourite CRM's that I've used.

Senior Account Executive

Software

Navigating Customization in HubSpot CRM Can Feel Overwhelming for Some Organizations

Jan 19, 2026

I may be biased here since I've been a user of diff solution for the past 10 years, but Hubspot has been pretty easy to use, I just don't personally love the interface and how everything flows. It definitely gets the job done for what my company needs, but I personally like to have more of a fluid sales process within a CRM. It's so customizable that it may be how we set things up, but it seems like the amount of customization can get a little overwhelming at times. Overall, the system works for what it's intended to be used for.