Overview
Product Information on Salesforce B2C Commerce Cloud
Updated 13th October 2025
What is Salesforce B2C Commerce Cloud?
Salesforce B2C Commerce Cloud Pricing
Overall experience with Salesforce B2C Commerce Cloud
SENIOR DIGITAL PRODUCT MANAGER
1B - 3B USD, RetailFAVORABLE
“Salesforce Commerce Cloud Supports Traffic But Faces Cost And Complexity Challenges”
Salesforce Commerce Cloud is built to handle heavy traffic and high order volumes.
PRODUCT MANAGER
50M - 250M USD, SoftwareCRITICAL
“Salesforce Commerce Cloud: Built for enterprise but needs to be more agile”
Salesforce Commerce Cloud is built to support customization and scale, but it's not suitable for ecommerce businesses that have small engineering teams. requires significant domain knowledge to maintain the platform which results in dependency on the agency. This also brings down the agility and pace of delivering new features.
About Company
Company Description
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Company Details
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Salesforce B2C Commerce Cloud
Reviewer Insights for: Salesforce B2C Commerce Cloud
Deciding Factors: Salesforce B2C Commerce Cloud Vs. Market Average
Performance of Salesforce B2C Commerce Cloud Across Market Features
Salesforce B2C Commerce Cloud Likes & Dislikes
Modularity and scalability of the platform is incredible. The platfrom is built for supporting high OPM and most preferred commerce tool for enterprise.
Read Full ReviewIt is standard in the industry. Offers a wide variety of integrations, including with the CRM. Covers all our needs in terms of e-commerce, from payment to fulfilment.
Read Full Review
Did not support globalisation out of the box so we had to build a custom integration with a third party to support internationalisation. There is limited flexibility in handling orders at payment failure.
Read Full ReviewThis is a good product, but it only achieves e-commerce, you will need to complete with other expensive products of the same vendor for a full coverage.
Read Full ReviewTop Salesforce B2C Commerce Cloud Alternatives
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Salesforce B2C Commerce Cloud Reviews and Ratings
Last 12 Months
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- SENIOR DIGITAL PRODUCT MANAGER1B-10B USDRetailReview Source
Salesforce Commerce Cloud Supports Traffic But Faces Cost And Complexity Challenges
Salesforce Commerce Cloud is built to handle heavy traffic and high order volumes. - IT MANAGER1B-10B USDRetailReview Source
Salesforce B2C Commerce Cloud will definitely help you set up your e-commerce operations.
Salesforce Commerce Cloud is a good solution to be e-commerce ready - PRODUCT MANAGER50M-1B USDSoftwareReview Source
Salesforce Commerce Cloud: Built for enterprise but needs to be more agile
Salesforce Commerce Cloud is built to support customization and scale, but it's not suitable for ecommerce businesses that have small engineering teams. requires significant domain knowledge to maintain the platform which results in dependency on the agency. This also brings down the agility and pace of delivering new features. - Lead Principle UX Designer10B+ USDConstructionReview Source
Delving into the Salesforce: From Complexity to User-friendliness
Overall I'd say my experience with the Salesforce platform has been positive. It's a pretty well designed platform despite it being built to support an incredibly vast set of tools, features, and user types. It also places a lot of value and emphasis on design, not just of its interface, but on the experience of learning and using the tool itself. While the platform is complex, it also provides customers and users the tools they need to learn how to use it. Additionally, Salesforce makes it not only possible but fairly simple to customize. - PRODUCT OWNER1B-10B USDConsumer GoodsReview Source
Critique: Lacking Global Support Knowledge for Users
the tool is easly customazible although from a tech perspective is loosing focus on core enhancement, however with good SI is possible to effectively meet cross market demand
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