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  1. Home
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  3. Salesforce Experience Cloud
Logo of Salesforce Experience Cloud

Salesforce Experience Cloud

bySalesforce
in
4.0
Market Presence: Social Software in the Workplace, B2B Customer Community Platforms

Overview

Product Information on Salesforce Experience Cloud

Updated 13th October 2025

What is Salesforce Experience Cloud?

Salesforce Experience Cloud is a software designed to facilitate the creation and management of digital experiences for various audiences, including customers, partners, and employees. The software enables organizations to build branded portals, forums, and websites that integrate with core business data and processes. Experience Cloud provides tools for content management, collaboration, and personalization, aiming to streamline communication and engagement across different groups. The software offers features such as community management, access control, analytics, and integration with Salesforce’s suite of customer relationship management solutions. By leveraging these capabilities, organizations can address business needs related to customer support, partner enablement, and self-service, while maintaining secure access to relevant information and resources.

Salesforce Experience Cloud Pricing

Salesforce Experience Cloud software uses a subscription-based pricing model with different tiers based on features and user needs organizations pay a recurring fee per user per month or per login with variations depending on selected functionalities and scale of deployment

Overall experience with Salesforce Experience Cloud

DIRECTOR OF INFORMATION SYSTEMS
Gov't/PS/ED <5,000 Employees, Education
FAVORABLE

“Salesforce Experience Cloud: Bridging the Gap Between Customers and CRM”

4.0
Feb 27, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
There are no reviews in this category.
CRITICAL

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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About Company

Company Description

Updated 6th March 2025

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Updated 2nd November 2023
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.salesforce.com

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Peer Discussions

Salesforce Experience Cloud Reviews and Ratings

4.0

(3 Ratings)

Rating Distribution

5 Star
0%
4 Star
100%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • DIRECTOR OF INFORMATION SYSTEMS
    Gov't/PS/Ed
    Education
    Review Source

    Salesforce Experience Cloud: Bridging the Gap Between Customers and CRM

    4.0
    Feb 27, 2025
    Salesforce Experience Cloud has enabled us to connect our Customers with our CRM in a way that enables self-service of common requests to our Customer Success and Sales teams, as well as limits the number of platforms and ways our customers engage with our internal teams, reducing complexity in our communications and platforms.
  • DIRECTOR OF INFORMATION SYSTEMS
    Gov't/PS/Ed
    Education
    Review Source

    Salesforce Experience Cloud: Bridging the Gap Between Customers and CRM

    4.0
    Feb 27, 2025
    Salesforce Experience Cloud has enabled us to connect our Customers with our CRM in a way that enables self-service of common requests to our Customer Success and Sales teams, as well as limits the number of platforms and ways our customers engage with our internal teams, reducing complexity in our communications and platforms.
  • Read All 3 Reviews

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  • Market Guide for B2B Customer Community Platforms
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Performance of Salesforce Experience Cloud Across Market Features

Salesforce Experience Cloud Likes & Dislikes

Like

The ability to natively expose Salesforce data, automations, reports, etc while preserving boundaries and restrictions to what should be internal vs customer facing.

Like

The ability to natively expose Salesforce data, automations, reports, etc while preserving boundaries and restrictions to what should be internal vs customer facing.

Like

The ability to natively expose Salesforce data, automations, reports, etc while preserving boundaries and restrictions to what should be internal vs customer facing.

Reviewer Insights for: Salesforce Experience Cloud