Overview
Product Information on Salesforce Experience Cloud
What is Salesforce Experience Cloud?
Salesforce Experience Cloud Pricing
Overall experience with Salesforce Experience Cloud
“Salesforce Experience Cloud: Bridging the Gap Between Customers and CRM”
About Company
Company Description
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Company Details
Do You Manage Peer Insights at Salesforce?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Salesforce Experience Cloud
Performance of Salesforce Experience Cloud Across Market Features
Salesforce Experience Cloud Likes & Dislikes
The ability to natively expose Salesforce data, automations, reports, etc while preserving boundaries and restrictions to what should be internal vs customer facing.
Allows the community of customers and partners to connect seamlessly Case, Knowledge management and self service options can be personalized based on a customer's need
Cloud based case logging portal Integration to other apps and platforms Mobile friendly
The editor is fairly robust and is mostly WYSIWYG, but some customizations still require some more technical know-how.
Customization limitations System slowness No back up if system is down
Out of the box features are limiting - would need some customization Knowledge search and UI could do with some improvements
Top Salesforce Experience Cloud Alternatives
Peer Discussions
Salesforce Experience Cloud Reviews and Ratings
- DIRECTOR OF INFORMATION SYSTEMSGov't/PS/EdEducationReview Source
Salesforce Experience Cloud: Bridging the Gap Between Customers and CRM
Salesforce Experience Cloud has enabled us to connect our Customers with our CRM in a way that enables self-service of common requests to our Customer Success and Sales teams, as well as limits the number of platforms and ways our customers engage with our internal teams, reducing complexity in our communications and platforms. - SOFTWARE ARCHITECT1B-10B USDIT ServicesReview Source
Engage and Collaborate: Experience Cloud's Unique Online Community Solution
Experience Cloud provides a cloud based solution for customers and partners to engage in an online community forum to help facilitate customer issue resolution. Customer can leverage Knowledge, self service options and enagge with a support center by logging cases to get their business issues resolved. A secure platform with roles and permissions assigned at the correct levels to ensure the right information is presented to the community audience - PROJECT MANAGER50M-1B USDBankingReview Source
Salesforce Experience Cloud- Much improved customer portal experience
Experience Cloud has been used to log support cases, search knowledgebase articles to provide self service options to resolve issues quickly. It has a wealth of collaboration and community engaging with other to learn from and also provide help to others. Allows you to integrate seamlessly and log in from Salesforce Service Cloud for an integrated view of cases, knowledge articles, and much more