Name: Salesforce Sales Cloud
Rating: 4.5 (2463 reviews)

Overview

Product Information on Salesforce Sales Cloud

Updated 13th October 2025

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a software solution designed to support sales process management for businesses by providing tools for contact and lead management, opportunity tracking, and workflow automation. The software enables users to organize customer information, forecast sales performance, and manage pipelines. It features customizable dashboards and reporting to assist with data-driven decision-making, while integration capabilities connect with other applications to streamline operations. Salesforce Sales Cloud addresses challenges related to sales cycle visibility and process efficiency by centralizing customer data and enabling teams to collaborate on sales activities. The software supports mobile access and offers tools for configuring sales automations and approvals.

Overall experience with Salesforce Sales Cloud

Senior Compliance and Risk Specialist

50M - 250M USD, Services (non-Government)

FAVORABLE

“Salesforce Offers Versatility for Large Businesses But Faces Cost and Usability Issues”

4.0

Sep 5, 2025

I think salesforce is a comprehensive product, although pricey. It has most of what any large business will need.

Director of IT

1B - 3B USD, Healthcare and Biotech

CRITICAL

“Be aware of growth costs”

3.0

Oct 20, 2025

I`ve experienced some issues in the last year regarding negotiation

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)

About Company

Company Description

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Company type

Public

Year Founded

1999

Head office location

San Francisco, United States

Number of employees

10001+

Annual Revenue

30B+ USD

Website

http://www.salesforce.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Salesforce Sales Cloud

Performance of Salesforce Sales Cloud Across Market Features

Salesforce Sales Cloud Likes & Dislikes

Its modular nature allows each business to choose the correct services and specialise.

Usability, coverage, consultancy quality

I like the integrations with other platforms so I can quickly automate my workflow when prospecting and adding in call notes. I also appreciate the interface as it is easy to navigate and does not require a large learning curve.

It can be costly, has a steep learning curve for new users and training is difficult. Finally, custom integrations is hard

new negotiation and charging rules

I often have difficulty reaching support which makes it hard for me to know what the latest updates are. When I encounter issues, I have to ask my internal Salesforce admin. I also question whether my workflow could be automated even more efficiently.

Top Salesforce Sales Cloud Alternatives

Peer Discussions

Salesforce Sales Cloud Reviews and Ratings

Recommended Gartner Insights

Market Guide for Partner Relationship Management Applications (Transitioning to Partner and Ecosystem Relationship Management Applications)

1B-10B USD

Healthcare and Biotech

Review Source

Be aware of growth costs

50M-1B USD

Services (non-Government)

Salesforce Offers Versatility for Large Businesses But Faces Cost and Usability Issues

Business Development

Banking

Salesforce Streamlines Client Interactions but Support Accessibility Remains a Challenge

Jul 16, 2025

Salesforce helps me work more efficiently by managing my interactions with clients, view historical interactions, as well as manage my opportunities and pipeline. It allows me to track my performance each quarter so I can see how close I am to hitting my target KPIs.

Sales Enablement and Product Marketing

Salesforce Allows Affordable Add-ons and Flexible Sales Use Case Adaptation

5.0

Salesforce is completely customizable and has many integration options.

IT Services Sr. Executive

<50M USD

Software

Salesforce PRM Streamlines Collaboration and Lead Management for Sales Teams

Jul 3, 2025

Salesforce PRM provides the tools and data needed by our organization to sell our products and services more effectively.