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  1. Home
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  3. Salesforce Sales Cloud
Logo of Salesforce Sales Cloud

Salesforce Sales Cloud

bySalesforce
in
5.0
2026
Market Presence: Sales Force Automation Platforms (Transitioning to CRM Sales Platforms), Sales Performance Management

Overview

Product Information on Salesforce Sales Cloud

Updated 13th October 2025

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a software solution designed to support sales process management for businesses by providing tools for contact and lead management, opportunity tracking, and workflow automation. The software enables users to organize customer information, forecast sales performance, and manage pipelines. It features customizable dashboards and reporting to assist with data-driven decision-making, while integration capabilities connect with other applications to streamline operations. Salesforce Sales Cloud addresses challenges related to sales cycle visibility and process efficiency by centralizing customer data and enabling teams to collaborate on sales activities. The software supports mobile access and offers tools for configuring sales automations and approvals.

Salesforce Sales Cloud Pricing

Salesforce Sales Cloud software follows a subscription-based pricing model structured across multiple tiers, with each tier offering a set of features aimed at sales automation, customer relationship management, and analytics. Pricing is typically charged per user per month, and feature availability varies by tier. Additional modules and integrations may incur separate charges.

Overall experience with Salesforce Sales Cloud

Business Development Associate
50M - 250M USD, Finance (non-banking)
FAVORABLE

“High performance engine for industrial sales”

5.0
Mar 23, 2026
My experience has been transformative, we use it as a single source for all the information and, having that has been vital for an organization such as ours
There are no reviews in this category.
CRITICAL

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2026
For Market:
Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)

About Company

Company Description

Updated 6th March 2025

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Updated 2nd November 2023
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.salesforce.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Salesforce Sales Cloud

Salesforce Sales Cloud Likes & Dislikes

Like

I love that I can open an account and see not just my sales notes but also all of the customer history, even their sample requests.

Like

You can build trackable, accurate and reportable sales pipelines and forecasts. You can add new fields and create new KPI's with reporting around them. This forces all sales to be honest and creates a one true source of data for leadership.

Like

The customizable aspect of the various dashboards, reporting, and display of work.

Dislike

Data hunger, you need to to feed this monster in order to keep it up to date, the sales routine is very fast-paced, and can take a while to go through all the information

Dislike

User buy-in can be hard to get if not set up correctly, but change management for sales is always hard. Licenses are very expensive, so making sure sales uses it, is very important. Need constant updating and administrator work

Dislike

In order to truly customize some of the views, there are a lot of clicks to reach the desired state.

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Peer Discussions

Salesforce Sales Cloud Reviews and Ratings

Showing data for 4 ratings and reviews for Recurring Billing Applications market. View all 2458 ratings and reviews across markets for a complete picture.

5.0

(4 Ratings)

Rating Distribution

5 Star
100%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.8

Service & Support

4.8

Product Capabilities

5.0

Filter Reviews
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  • Business Development Associate
    50M-1B USD
    Finance (non-banking)
    Review Source

    High performance engine for industrial sales

    5.0
    Mar 23, 2026
    My experience has been transformative, we use it as a single source for all the information and, having that has been vital for an organization such as ours
  • Business Development Associate
    50M-1B USD
    Miscellaneous
    Review Source

    Corporate Sales Management Centralized With Transparency And Leadership Data Reliability

    5.0
    Mar 19, 2026
    This is our company’s main CRM where we track all corporate business sales, build proposals and generate contracts.
  • SOFTWARE ACCOUNT EXECUTIVE
    50M-1B USD
    IT Services
    Review Source

    Capturing Engagement Insights Made Easier While Customization Remains Click-Intensive

    5.0
    Mar 28, 2026
    Salesforce allows us a central place to store our client data, capture notes on engagement, track opportunities, and reporting to display and tell the story of what our effort looks like.
  • Sales Manager
    50M-1B USD
    IT Services
    Review Source

    Una piattaforma potente e flessibile, ma che richiede una buona impostazione iniziale

    5.0
    Mar 31, 2026
    Utilizzo SF Sales Cloud quotidianamente, l'esperienza è decisamente positiva. La piattaforma è potente, flessibile e decisamente adatta per la gestione dei processi di vendita. Ha un'eccellente visibilità e granularità su pipeline, leads e attività commerciali. Abbastanza semplice da utilizzare una volta fatto un minimo di formazione preliminare.
Showing Result 1-4 of 4

Recommended Gartner Insights

  • Critical Capabilities for Recurring Billing Applications
  • Magic Quadrant for Recurring Billing Applications

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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