Overview
Product Information on Samsara
What is Samsara?
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Overall experience with Samsara
“There are very few vendors that truly deserve a 5-star rating. For me, Samsara is the exception.”
“The best part is that the camera and the software”
About Company
Company Description
Samsara's mission is to improve the safety, efficiency, and sustainability of the operations that power the global economy. Each day, millions of people work to ensure our communities run smoothly. They are the frontlines that build our cities. Deliver our goods. Keep the water running and the lights on. Samsara is working every day to make this essential work better, safer, and easier—for organizations managing complex physical operations and the people that power them.
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Reviewer Insights for: Samsara
Performance of Samsara Across Market Features
Samsara Likes & Dislikes
Samsara is designed from the ground-up to integrate with its customers' internal systems. Integration options include an extensive suite of REST/APIs, real-world/near-real-time/event-driven webhooks, stream connectors to modern messaging systems, and native SSO/SAML/SCIM support for IDP integrations. As a general rule of thumb, my experience is that if Samsara has the information, then there's a way to consume it. So far, I haven't seen any exceptions to that rule.
The fact that when a check engine light come on I get a code and tell me about what going on.
Easy to use and learn. I've been able to quickly teach drivers who have never used an ELD how to use the Samsara Driver app. The cameras are great, we've been able to get more visibility by adding side cameras through the camera connectors. Their customer service is exceptional, they are quick and have always been able to resolve our issues.
For me, this is a hard question to answer. I have encountered limitations that were show-stoppers to one or more business initiatives; however, in every single case I have been able to work out a solution with the support team assigned to our account. I can think of at least two cases where the answer was as simple as making a feature request and the feature was rolled out within a three month period. However, if I had to pick something, I would say the rate limits on the REST/APIs can be kind of a drag. Still, every time we have to adjust the rate limits on an endpoint, Samsara always finds a way to get us to optimal speeds.
The reports are not the best when it comes to easy of use.
I think the main issues we've experienced were when we first integrated the technology onto our reefer trailers. From time to time we find that the door sensors have run out of battery or we can't seem to turn on a unit over the air.
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Samsara Reviews and Ratings
- IT Associate10B+ USDRetailReview Source
There are very few vendors that truly deserve a 5-star rating. For me, Samsara is the exception.
I hardly ever give 5-stars to any vendor; but, in Samsara's case, I'll make an exception. Their customer service is outstanding. Their products are all very reliable and well-tested long before they're customer-facing. The company I work for also field-tested Samsara competitors claiming to offer similar Fleet Management System (FMS) products/services. It's really hard to overstate how far ahead of the game Samsara is compared to its competition. - Safety<50M USDTransportationReview Source
Easy to Use Platform Offers Effective Training and Enhanced Fleet Visibility
Overall experience has been great. We've been with Samsara for over 5 years now. They are constantly coming out with new features. They are an all in one for us for routes, HOS, safety and now training. - Safety Supervisor10B+ USDConsumer GoodsReview Source
Continuous Development: A Notable Advantage of Samsara
Samsara's personnel are well trained, responsive, and knowledgeable. The product is extremely well thought out, easy to use, reliable, and stable. Top-flight stuff in every way. - Director of Operations<50M USDServices (non-Government)Review Source
Great product, may need some fine-tuning of features in certain scenarios.
Overall, Samsara has been a great partner to work with, and their support team is super responsive in terms of timeliness. However, I do have some recent concerns about the sense of urgency regarding my concerns around the functionality and reliability of the monitoring of some of their equipment. I do have a Support meeting with their team booked to address these concerns. - Manager of IT Services<50M USDTransportationReview Source
Durable Hardware and Easy Setup Noted, Integration Customization Remains Average
Samsara has proven to be a simple and effective BYOD tool for ELD plus. Our drivers and managers found it simple to install, use, and manage. It's an all-in-one platform with the ability to link to other apps.