Overview
Product Information on SAP Cloud ERP
What is SAP Cloud ERP?
SAP Cloud ERP Pricing
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Overall experience with SAP Cloud ERP
“SAP S/4 HANA Public Cloud Implementation Eases Onboarding but Limits Customization”
“Dependence on ECC Skills Highlights Need for Cloud ERP Partner Upskilling”
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Company Description
SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning. SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.
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SAP Cloud ERP Likes & Dislikes
The fit to standard approach for the Public Cloud worked well for us. The onboarding with SAP was painless as our 3-tier environment landscape was set up quickly without any issues. While the bi-annual system updates can be challenging, we do get new AI and automation tools on a regular basis, keeping us updated with the most up to date software.
Cloud ERP - Embedded analytics, Embedded AI features, User Experience All other SAP products - seemless integration between all SAP products and standard integration features to other non-SAP applications
- Close collaboration and engagement: SAP works very closely with us, with regular check-points and proactive follow up on project milestones. - Continuous innovation and evolution: The product is constantly evolving, with new features and improvements that help us to optimize our processes and get more value from the solution over time. - Response time and support: Incident and service request response times have been good with clear communication
The system itself does not have customization options; any customization must be done outside of the core via BTP. This could be considered a negative or positive depending on your view. This is still a growing area and skilled resource availability can be challenging. Planning must be done for the bi-annual upgrade. This will require your teams to be proficient in CALM. Support issues are handled predominately through tickets, and it can be a challenge to get someone on the phone.
- Cloud ERP is new in the region and not pervasive yet and therefore our level of understanding of it together with SAP partners is currently limited. We're still in our exploratory phase to understand what is and is not possible as well as limitations. The one area SAP needs to address asap, especially for the Cloud ERP is ensuring their Partners or SIs are upskilling themselves and up to speed on the Cloud ERP. Most of them still depend on ECC skills and yet there has to be a mindshift when dealing with Cloud issues.
SAP S/4 Public Cloud is still evolving and in a phase of continuous maturation with some inherent limitations when compared to more traditional on-premise or highly customized setup. This is generally understood by customers at the time of purchase, but the key difficulty lies in how your organization manages these constraints along the journey - for example, by adjusting expectations, redesigning processes and embracing standardization rather than trying to replicate legacy solutions.
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SAP Cloud ERP Reviews and Ratings
- DIRECTOR - CENTER OF EXCELLENCE1B-10B USDManufacturingReview Source
SAP S/4 HANA Public Cloud Implementation Eases Onboarding but Limits Customization
We have been happy with the SAP S/4 HANA Public Cloud solution we implemented from SAP. We had a 7 month project that started in August of 2024 and we went live with Order to Cash, Procure to Pay, Record to Report modules for our UK distribution company. We implemented with an SI (Reply) and while we had some bumps with items such as integration of a sales portal into Public Cloud, MDG S/4 Hub integrated from our corporate ECC environment to the BM UK S/4 Public version. We also took advantage of CALM for turning on scope items, downloading test scripts, etc. Overall it's been a very successful project. - IT Manager50M-1B USDManufacturingReview Source
Dependence on ECC Skills Highlights Need for Cloud ERP Partner Upskilling
What has worked well - The availability of accelerators to quicken the implementation and release management process - Roadmap viewer where one is able to understand what's coming in order to prepare and identify new features and functionalities that will resolve current problems. - Community of users that share insights and resolutions to problems - Accessibility of expertise across the globe - one is not limited to their own region What hasn't worked well - Public cloud still has some fundamental functionalities/features that should be standard and which were standard in the on-prem version and the process from raising and implementation of these additional features is slow. - IT Manager50M-1B USDBankingReview Source
Modern Cloud ERP with Strong Vendor Engagement and Continuous Innovation
Our overall experience with SAP has been very positive. SAP has been a true strategic partner throughout the S/4 Hana Public Cloud journey, actively supporting us in all key milestones. The customer success manager consistently shows a proactive attitude, quickly addressing questions and risks and frequently anticipating opportunities to further optimize and innovate on top of the solutions already available in our contract. Their engagement, responsiveness and expertise have given us strong confidence in the success of our roadmap with SAP. - FINANCE ASSOCIATE50M-1B USDRetailReview Source
SAP S/4Hana offers a stable solution meeting the needs of our users
We have been using SAP S/4HANA Public for over 4 years and have found the system to be stable and reliable for Finance. The system supports localisation for our companies based in multiple locations and also integrates well with other SAP Solutions. Additionally, it offers a comprehensive suite of applications, enabling multiple teams to efficiently carry out their daily tasks and activities. - VP FINANCE50M-1B USDManufacturingReview Source
Public Cloud SAP S4HANA Offers Broad ERP Coverage With Some Limitations
We have the Public Cloud version of SAP S4HANA and have had an overall favorable experience with the software and supplier. Our primary contact through SAP RISE has been great to work with and constantly stays involved with our team and helps coordinate discussions. The software itself is typical of large ERP systems. It does some things really well, others it differs from how we'd like to perform the action. We knew this when selecting the Public Cloud program and the "clean core" expectation. We specifically wanted a solution that wasn't customizable and worked out of the box.