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  1. Home
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  3. SAP Commerce Cloud
Logo of SAP Commerce Cloud

SAP Commerce Cloud

bySAP
in
4.4
Market Presence: Digital Commerce, CSP Customer Management and Experience Solutions (Transitioning to CSP AI-Enabled Customer Experience and Journey Operations)

Overview

Product Information on SAP Commerce Cloud

Updated 13th October 2025

What is SAP Commerce Cloud?

SAP Commerce Cloud is a software that enables organizations to manage and deliver digital commerce experiences across multiple channels including web, mobile, and social platforms. The software offers features such as product content management, order management, personalization, and customer experience capabilities. It supports complex B2B and B2C commerce requirements and facilitates the integration of business processes across sales, marketing, and fulfillment. SAP Commerce Cloud is designed to address challenges related to scalability, integration, and customization in online commerce by providing a flexible platform that adapts to specific business needs. The software also offers tools for managing catalogs, promotions, and customer data while supporting deployment in the cloud for increased operational efficiency.

SAP Commerce Cloud Pricing

SAP Commerce Cloud software utilizes a subscription-based pricing model that typically factors in components such as number of users, transaction volumes, and features required. Pricing may vary based on deployment options and selected modules, and is determined through direct engagement with SAP or authorized resellers to address specific business requirements.

Overall experience with SAP Commerce Cloud

Business Support Manager
500M - 1B USD, IT Services
FAVORABLE

“Advanced Personalization Across Channels Enhances Customer Experience in SAP Commerce”

5.0
Jun 30, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
VP IT
3B - 10B USD, Transportation
CRITICAL

“Decent product for commerce and back office needs”

3.0
Mar 23, 2022
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 13th August 2025

SAP was founded in 1972 and is headquartered in Walldorf, Germany. The company employs over 105,000 people globally and develops software solutions for enterprise resource planning (ERP) and related business functions. SAP’s early products, SAP R/2 and SAP R/3, were widely adopted for managing core business processes. Its current ERP platform, SAP S/4HANA, uses in-memory computing to support data-intensive operations and integrates capabilities such as artificial intelligence and machine learning. SAP offers a portfolio of software applications that support various business functions across industries. These applications are designed to operate on a unified digital platform. As of 2025, SAP reports over 230 million cloud users and provides more than 100 solutions. The company’s offerings are used by organizations to manage finance, human resources, procurement, supply chain, and other operational areas.

Company Details

Updated 13th August 2025
Company type
Public
Year Founded
1972
Head office location
Walldorf, Germany
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.sap.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

SAP Commerce Cloud Reviews and Ratings

4.4

(39 Ratings)

Rating Distribution

5 Star
38%
4 Star
44%
3 Star
18%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Business Support Manager
    50M-1B USD
    IT Services
    Review Source

    Advanced Personalization Across Channels Enhances Customer Experience in SAP Commerce

    5.0
    Jun 30, 2025
    SAP Commerce Cloud offers one of the most positive and solid experiences to all users in our company. The software provides remarkable features that help us manage complex customer journeys. SAP Commerce offers strong support for personalized customer requests.
  • Business Support Manager
    50M-1B USD
    IT Services
    Review Source

    Advanced Personalization Across Channels Enhances Customer Experience in SAP Commerce

    5.0
    Jun 30, 2025
    SAP Commerce Cloud offers one of the most positive and solid experiences to all users in our company. The software provides remarkable features that help us manage complex customer journeys. SAP Commerce offers strong support for personalized customer requests.
  • Read All 39 Reviews

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Recommended Gartner Insights

  • Market Guide for CSP Customer Management and Experience Solutions (Transitioning to CSP AI-Enabled Customer Experience and Journey Operations)
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Reviewer Insights for: SAP Commerce Cloud
Deciding Factors: SAP Commerce Cloud Vs. Market Average
Performance of SAP Commerce Cloud Across Market Features

SAP Commerce Cloud Likes & Dislikes

Like

SAP Commerce Cloud has strong integration with SAP's software, which gives us direct access to customer data. The software has brilliant capabilities in delivering personalized customer encounters across various channels.

Like

SAP Commerce Cloud has strong integration with SAP's software, which gives us direct access to customer data. The software has brilliant capabilities in delivering personalized customer encounters across various channels.

Like

SAP Commerce Cloud has strong integration with SAP's software, which gives us direct access to customer data. The software has brilliant capabilities in delivering personalized customer encounters across various channels.

Dislike

Very hard to customize if coding is needed. Then it gets very expensive.

Dislike

Very hard to customize if coding is needed. Then it gets very expensive.

Dislike

Very hard to customize if coding is needed. Then it gets very expensive.