Overview
Product Information on ServiceNow Enterprise Architecture
What is ServiceNow Enterprise Architecture?
ServiceNow Enterprise Architecture Pricing
Overall experience with ServiceNow Enterprise Architecture
“Eliminates Need for External EA Tools with Service Now Innovation”
About Company
Company Description
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
Company Details
Do You Manage Peer Insights at ServiceNow?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: ServiceNow Enterprise Architecture
Performance of ServiceNow Enterprise Architecture Across Market Features
ServiceNow Enterprise Architecture Likes & Dislikes
With other EA Tools, we need to take the data out of Service Now and set it up outside. With this, we can do EA within ServiceNow, which will make things easier and faster. Since the product is following the TOGAF approach to bring new features, it will really add value to the architects to showcase the benefits of the initiatives to the management.
The platforms greatest strength lies in its ability to leverage data from underlying configuration items to support our operational and strategic planning objectives. The Common Service Data Model (CSDM) offers a solid data model for our current state architecture and we look forward to further evolutions to support transitional and future state architectures. The flexibility of the implementation framework enables us to make informed design decisions as we mature with the product.
The main thing we leverage this product for today is the application inventory part. This product enables us to maintain a comprehensive inventory. There is built-in data certification functionality to help keep the data fresh and up to date. There is built-in assessment functionality to facilitate our business and IT owners of our applications to provide us with health scores - which is a key aspect of our application portfolio management practice.
Enhanced Modeling and Reporting Capabilities. There is a lot of scope for improvement and once this is completed, Service Now will be a leader even within this segment.
The modeling tool is still maturing relative to our enterprise requirements. Currently, it lacks clear differentiation between business and technical capabilities, which limits its effectiveness for broader enterprise architecture initiatives. While the product remains well-suited for IT management, it is in the early stages of evolving toward a more comprehensive enterprise solution.
Although this is expected to be addressed in a future release, visualization of the data is lacking. While I can produce reports and graphs, we would like to have it automatically create heat maps of application health as an example. The user interface has been a pain point that the vendor is addressing, but it still has room in which to grow. I would like it to add more granular security options - for example, IT app owners should only be able to update applications for which they are the owner.
Top ServiceNow Enterprise Architecture Alternatives
Peer Discussions
ServiceNow Enterprise Architecture Reviews and Ratings
- IT SOLUTION EXPERT50M-1B USDEnergy and UtilitiesReview Source
Eliminates Need for External EA Tools with Service Now Innovation
This is a good initiative by Service Now so that Enterprise Architecture can be done with the instance. Lots of Dashboards and Reporting are available out of the box which really helps in analysis of various attributes and taking the required actions. - IT ARCHITECT SR1B-10B USDEnergy and UtilitiesReview Source
Strategic Architecture Tool Integral to IT Operations, with Expanding Enterprise Potential
The product continues to mature, with ongoing improvements aligning well with our evolving business needs. Customer support has been highly responsive, and the recent upgrades have delivered tangible value. On occasions where initial support answers lacked clarity, our escalation efforts resulted in more precise and actionable guidance. - SOLUTION ARCHITECT1B-10B USDBankingReview Source
Built-In Data Certification and Assessment Features Aid Comprehensive Inventory Management
I have access to actual product experts in the product forums. My local account rep is very responsive and helpful. The vendor is continually making advancements to the product offering. - VP, Product1B-10B USDBankingReview Source
Out of the Box Capabilities in EA Meet Business Needs With Customization Options
Enterprise Architecture provides unique capabilities with a user-friendly and intuitive out of the box UI. - AVP - ENTERPRISE ARCHITECTURE1B-10B USDBankingReview Source
Impressive Dashboards but Tricky Navigation in EA Modelling Area
Great Product. EA modelling could be better. Navigating within the modelling area is a little tricky. You can't select all, delete or move. Short cut keys could be helpful.