Overview
Product Information on ServiceNow Field Service Management
Updated 13th October 2025
What is ServiceNow Field Service Management?
ServiceNow Field Service Management Pricing
Overall experience with ServiceNow Field Service Management
IT Manager
250M - 500M USD, IT ServicesFAVORABLE
“Implementation of Service Now FSM Modernizes Field Operations for Utility Client”
We supported a large utility customer in implementing Service Now FSM to modernize their field operation. The system is well linked with other service now modules (e.g. ITSM).
It grants strong automation features but it takes a lot of training and configuration efforts to be set up properly; Overall, a good tool if well governed.
Manager of IT Services
50M - 250M USD, Insurance (except health)CRITICAL
“Navigating Multifunctionality: An Exploration of Tool Usability”
This tool is multifunctional, but it difficult to know which functions are where and how to use them. Therefore. I have not been able to use it to its fullest extent.
About Company
Company Description
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
Company Details
Company type
Public
Year Founded
2004
Head office location
Santa Clara, California, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
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ServiceNow Field Service Management Reviews and Ratings
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- IT Manager50M-1B USDIT ServicesReview Source
Implementation of Service Now FSM Modernizes Field Operations for Utility Client
We supported a large utility customer in implementing Service Now FSM to modernize their field operation. The system is well linked with other service now modules (e.g. ITSM). It grants strong automation features but it takes a lot of training and configuration efforts to be set up properly; Overall, a good tool if well governed. - TECHNICAL ANALYST1B-10B USDIT ServicesReview Source
Ticket Management Features Noted as Feasible for ScienceLogic Administration
It's nice product for ticket management especially when working with scienceLogic - SOLUTIONS/SALE ENGINEER50M-1B USDSoftwareReview Source
Easy Learning Curve and Efficiency Improved
Good, i find the UI very intuitive, it was pretty easy to learn and since then has been a big time saver. - Systems and Infrastructure Engineer1B-10B USDIT ServicesReview Source
Simple Interface Eases Device Management Despite Occasional Login and Information Issues
I had a good experience when using it for access new devices, racking devices, hardware and software support and drives replacement. - MANAGER, PROJECT MANAGEMENTGov't/PS/EdEducationReview Source
Good experience with ServiceNow Field Service Management.
I have good overall experience with the ServiceNow Field Service Management tool. It helps use in collecting large data that can be used for analysis or reporting purposes. Also the ticketing system is very useful for big organizations.
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