Overview
Product Information on ServiceNow Now Platform
What is ServiceNow Now Platform?
ServiceNow Now Platform Pricing
Overall experience with ServiceNow Now Platform
“Platform Integrates ITSM And Contract Management With Strong Workflow Automation Features”
“Efficient Service Management With ServiceNow, Yet Setup and Interface Issues Persist”
About Company
Company Description
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About ServiceNow Now Platform
Reviewer Insights for: ServiceNow Now Platform
ServiceNow Now Platform Likes & Dislikes
What I like most about ServiceNow is its comprehensive and integrated approach to service management. The platform effectively supports end-to-end ITSM processes while also extending beyond IT into areas such as contract management, legal, applications and services portfolio. Its strong workflow automation capabilities, centralized data model, and flexibility to adapt to organizational needs enable better process standardization, improved visibility and increased operational efficiency. Additionally, the seamless integration between different modules or external applications provides a consistent user experience and helps break down silos across teams.
Unified platform Having incidents, requests and changes in one system makes management far easier Automation features reduce manual effort and speed up resolution times Custom dashboards and reporting allow tailored views for different stakeholders.
I don't want to repeat my comment above, but that's pretty much how well supported we were during the implementation phase which I liked more about the platform because it ensured our experience as users was much better. Then we have the fact that navigating the platform is easy and it doesn't require to be an expert or long hours of training.
The main drawback is the licensing model, where individual modules and even specific functionalities require separate activation and additional license costs. This can make overall expenses less predictable, especially within large or complex organizations where usage can grow over time. Additionally, some user interaction modules can be improved from a graphical and user experience perspective. While functional certain interfaces feel less modern and intuitive compared to current UX standards
This is the worst product Ive used for ticket management in my career. It's not intuitive to use at all for myself or my customers.
The many versions that the company releases frequently disrupted our implementation plans and also the user experience. Some of the workflows are a bit confusing and development/maintenance hour rate is highly costly.
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Peer Discussions
ServiceNow Now Platform Reviews and Ratings
- Head Of It Service Management1B-10B USDTravel and HospitalityReview Source
Platform Integrates ITSM And Contract Management With Strong Workflow Automation Features
The platform provides a robust and well-integrated set of tools that significantly facilitate the management of the ITSM processes, as well as contract management, application/service portfolio management. One of the key strengths is a high level of customization that allows the platform to be adapted to the specific needs of the organization. However, this same flexibility can become a critical factor in platform operability if not properly governed. Excessive or poorly designed customization may increase complexity, impact maintainability, and reduce overall efficiency. Overall, ServiceNow delivers strong value in terms of standardization, visibility and scalability, supporting more efficient operations and informed decision-making. - IT ASSOCIATE1B-10B USDManufacturingReview Source
Easy Navigation and Strong Support Mark Positive Aspects of the Platform
Service Now is versatile and very well supported, it is good having worked on the implementation but also using the platform later - Senior Principal Architect (L7)10B+ USDBankingReview Source
Creator Workflows accelerates application building
The vendor offers a tailored service to meet our needs. The product itself is widely used within the firm and the vendor has supported the roll out of it, providing guidance around best practice, governance and organizational change management. - Senior Technical Lead50M-1B USDIT ServicesReview Source
Efficient Service Management With ServiceNow, Yet Setup and Interface Issues Persist
ServiceNow has proven to be a powerful and reliable platform for managing IT services and workflows. It has streamlined how we handle incidents, requests and reporting and has become a core part of our service delivery model. What works well Centralized Service Management: Everything from incident tracking to change management is handled in one place, which reduces complexity and improves visibility. Workflow automation - Automated processes save time and reduce manual errors. Challenges Initial setup and customization Getting the platform configured to meet specific needs can take time and requires specialist knowledge. Reporting is complex. While dashboards are powerful, extracting and formatting data involves manual steps. Interface is overwhelming, even with training. There are MUCH better alternatives out there. Overall impressions ServiceNow is a robust solution that underpins our ability to deliver high quality managed services. It's not perfect, there are areas that could be simpler, but it is great at delivering and configuring workflows. - Product Manager1B-10B USDHealthcare and BiotechReview Source
Positive Impact of ServiceNow on Automation and Integration in Hospital Processes
ServiceNow is truly one of the best platforms for managing enterprise processes and automating/orchestrating processes. It's a well thought out product that offers modules for many scenarios, and has integrated flawlessly with the applications deployed in our hospitals.